Libreoffice impress crash when I insert a video file

[J-Paul BERARD]

Libreoffice 6.0.3.2 Ubuntu 18.04
Each time I try to insert a video file (mov or mp4), Libreoffice close immediatly. If I check "Insert a link only", it's the same !

If I use Tools / multimedia Reader : same thing !

To reproduce :
- Create a new file with a new slide
- Goto to Insert / Video
- Choose the file
- Check "Add"

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: libreoffice (not installed)
ProcVersionSignature: Ubuntu 4.15.0-32.35-generic 4.15.18
Uname: Linux 4.15.0-32-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Aug 23 16:46:51 2018
InstallationDate: Installed on 2018-04-27 (117 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

[Olivier Tilloy (osomon)]

I cannot reproduce the issue in a 18.04 VM.

Can you play those video files outside libreoffice, using totem (the default video player)?

Can you install debug symbols for libreoffice (using instructions at https://wiki.ubuntu.com/DebuggingProgramCrash#Non-built-in_debug_symbol_packages_.28.2A-dbgsym.29, you will need at least libreoffice-core-dbgsym and libreoffice-impress-dbgsym) and then try to obtain a backtrace following the instructions at https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace ?

Thanks in advance!

[mdubuntuone (mdubuntuone)]

Happy to pick up on this bug, I have the same.
Impress either hangs indefinitely or closes instantly whenever I try to insert a video.
Images are fine.

I can play the offending videos outside of Impress with no issues.

Libre Office version:
Version: 6.0.6.2
Build ID: 1:6.0.6-0ubuntu0.18.04.1
CPU threads: 8; OS: Linux 4.15; UI render: default; VCL: gtk3;
Locale: en-US (en_US.UTF-8); Calc: group

Here's the backtrace
warning: Currently logging to gdbtrace.log. Turn the logging off and on to make the new setting effective.
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
[New Thread 0x7fb769c88700 (LWP 13215)]
[New Thread 0x7fb764fc8700 (LWP 13217)]
[New Thread 0x7fb75ffff700 (LWP 13218)]
[New Thread 0x7fb75f7fe700 (LWP 13219)]
[New Thread 0x7fb75effd700 (LWP 13220)]
[Thread 0x7fb764fc8700 (LWP 13217) exited]
[Thread 0x7fb769c88700 (LWP 13215) exited]
[Thread 0x7fb75f7fe700 (LWP 13219) exited]
[Thread 0x7fb75ffff700 (LWP 13218) exited]
[Thread 0x7fb782f286c0 (LWP 13209) exited]
[Inferior 1 (process 13209) exited normally]
/usr/lib/libreoffice/program/gdbtrace:9: Error in sourced command file:
No stack.
Starting program: /usr/lib/libreoffice/program/soffice.bin --backtrace
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
[New Thread 0x7fe92686e700 (LWP 13226)]
[New Thread 0x7fe921bae700 (LWP 13228)]
[New Thread 0x7fe9211a0700 (LWP 13229)]
[New Thread 0x7fe92099f700 (LWP 13230)]
[New Thread 0x7fe913fff700 (LWP 13231)]
[Thread 0x7fe921bae700 (LWP 13228) exited]
[Thread 0x7fe92686e700 (LWP 13226) exited]
[Thread 0x7fe92099f700 (LWP 13230) exited]
[Thread 0x7fe9211a0700 (LWP 13229) exited]
[Thread 0x7fe93fb0e6c0 (LWP 13224) exited]
[Inferior 1 (process 13224) exited normally]

[Olivier Tilloy (osomon)]

This doesn't appear to crash. Can you share the log file "gdbtrace.log" ?

[Launchpad Janitor (janitor)]

[Expired for libreoffice (Ubuntu) because there has been no activity for 60 days.]