[snap] failure to open templates from startcenter

Bug #1748298 reported by Olivier Tilloy
This bug affects 2 people
Affects Status Importance Assigned to Milestone
libreoffice (Ubuntu)

Bug Description

(initially reported here: https://forum.snapcraft.io/t/libreoffice-snap-missing-features-and-known-bugs/3920/2)

When trying to open any template from the startcenter, the following error is displayed in a message box:

    General input/output error while accessing /snap/libreoffice/47/lib/libreoffice/share/template/common/presnt/Blueprint_Plans.otp.

However the same templates can be opened and used from the individual apps, e.g. from impress for that Blueprint_Plans template.

Olivier Tilloy (osomon)
Changed in libreoffice (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Olivier Tilloy (osomon) wrote :

Stracing the app reveals what the problem is:

12442 open("/snap/libreoffice/47/lib/libreoffice/share/template/common/presnt/Blueprint_Plans.otp", O_RDWR) = -1 EROFS (Read-only file system)

the app is trying to open the template file in read/write mode, but it's in a read-only location.

Revision history for this message
Olivier Tilloy (osomon) wrote :

The same operation (opening a template file) succeeds with libreoffice installed as a deb, and the template is read-only too. The major difference between the two is that in the case of the deb the error code when trying to open the file in write mode is EACCES, whereas for the snap it's EROFS. I guess libreoffice handles those two situations differently.

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