Menus do not show up when opening an existing file

[Daniel Ferradal]

Description: Ubuntu 12.10
Release: 12.10

libreoffice version:
  Installed: 1:3.6.2~rc2-0ubuntu3
  Candidate: 1:3.6.2~rc2-0ubuntu3
  Version table:
 *** 1:3.6.2~rc2-0ubuntu3 0
        500 http://archive.ubuntu.com/ubuntu/ quantal/universe i386 Packages
        100 /var/lib/dpkg/status

Possible related Packages installed:
libreoffice 1:3.6.2~rc2-0ubuntu3
libreoffice-base 1:3.6.2~rc2-0ubuntu3
libreoffice-base-core 1:3.6.2~rc2-0ubuntu3
libreoffice-calc 1:3.6.2~rc2-0ubuntu3
libreoffice-common 1:3.6.2~rc2-0ubuntu3
libreoffice-core 1:3.6.2~rc2-0ubuntu3
libreoffice-draw 1:3.6.2~rc2-0ubuntu3
libreoffice-emailmerge 1:3.6.2~rc2-0ubuntu3
libreoffice-gnome 1:3.6.2~rc2-0ubuntu3
libreoffice-gtk 1:3.6.2~rc2-0ubuntu3
libreoffice-gtk3 1:3.6.2~rc2-0ubuntu3
libreoffice-help-en-us 1:3.6.2~rc2-0ubuntu3
libreoffice-impress 1:3.6.2~rc2-0ubuntu3
libreoffice-java-common 1:3.6.2~rc2-0ubuntu3
libreoffice-math 1:3.6.2~rc2-0ubuntu3
libreoffice-ogltrans 1:3.6.2~rc2-0ubuntu3
libreoffice-pdfimport 1.0.6+LibO3.6.2~rc2-0ubuntu3
libreoffice-presentation-minimizer 1.0.4+LibO3.6.2~rc2-0ubuntu3
libreoffice-presenter-console 1.1.1+LibO3.6.2~rc2-0ubuntu3
libreoffice-style-human 1:3.6.2~rc2-0ubuntu3
libreoffice-style-tango 1:3.6.2~rc2-0ubuntu3
libreoffice-writer 1:3.6.2~rc2-0ubuntu3
openjdk-6-jre:i386
openjdk-6-jre-headless:i386
openjdk-6-jre-lib

If I open any libreoffice program manually I see the menus normally (like File - Save, Save as.. , etc). If I open libreoffice by opening a libreoffice file instad menu's won't work or show up anyhow. Using the Unity ALT key won't work to get any options from the menu. Ubuntu installation is new and updated to latest upgrade.

[penalvch (penalvch)]

Daniel Ferradal, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect BUGNUMBER
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

As well, please do not jam two problems into one report. Hence, this bug report will only focus on the first issue reported on.

For more on this, please see the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

Thank you for your understanding.

[Marcello Nuccio (marcenuc)]

apport-collect does not work for me because I am not the bug's reporter. However, I have tried to find a reliable way to reproduce this bug. I have found it to be very easy to reproduce on two computers, but it is not that easy to understand when it happens.

I have come to the conclusion that it is a race condition, because it happens more easily when start-up is slower. Sometimes the menu is shown and seems to work, but clicking on any menu item does nothing. Sometimes the shown menu is the menu of oosplash, instead of the menu of the application (Writer or Calc.) Sometimes the menu is shown only by doing Alt+F10 and not by holding down the Alt key or hovering the mouse on the top panel. Sometimes the menu is shown after switching to and from another window.

There is no easy and reliable pattern for reproducing it, but it happens frequently.

[penalvch (penalvch)]

Marcello Nuccio, , if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug libreoffice

For more on this, please see the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

the LibreOffice debugging article:
https://wiki.ubuntu.com/LibreOfficeBugWrangling

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

[Marcello Nuccio (marcenuc)]

Thanks for the tips Christopher.

After much searching, I have finally found the bug that I am seeing: Bug #1064962

However I think this bug is a duplicate of bug #1064962.

[Daniel Ferradal (dferradal)]

Agreed.

It is a duplicate of Bug #1064962