| 2012-07-02 11:14:34 |
Darko Veberic |
bug |
|
|
added bug |
| 2012-07-02 12:23:01 |
penalvch |
affects |
libreoffice (Ubuntu) |
cups (Ubuntu) |
|
| 2012-07-02 12:23:01 |
penalvch |
cups (Ubuntu): status |
New |
Incomplete |
|
| 2012-07-02 14:36:09 |
Till Kamppeter |
bug watch added |
|
https://bugs.freedesktop.org/show_bug.cgi?id=50784 |
|
| 2012-07-02 14:36:45 |
Till Kamppeter |
affects |
cups (Ubuntu) |
libreoffice (Ubuntu) |
|
| 2012-07-02 14:37:09 |
Till Kamppeter |
bug task added |
|
df-libreoffice |
|
| 2012-07-02 14:37:56 |
Till Kamppeter |
bug |
|
|
added subscriber Ubuntu Printing Team |
| 2012-07-02 15:31:59 |
Bug Watch Updater |
df-libreoffice: status |
Unknown |
Confirmed |
|
| 2012-07-02 15:31:59 |
Bug Watch Updater |
df-libreoffice: importance |
Unknown |
Medium |
|
| 2012-07-02 23:55:11 |
penalvch |
libreoffice (Ubuntu): status |
Incomplete |
New |
|
| 2012-08-16 14:29:46 |
Launchpad Janitor |
libreoffice (Ubuntu): status |
New |
Confirmed |
|
| 2012-09-04 15:36:24 |
Oliver Cordoba |
bug |
|
|
added subscriber Oliver Cordoba |
| 2012-11-27 15:45:38 |
Bug Watch Updater |
df-libreoffice: status |
Confirmed |
Invalid |
|
| 2012-11-27 18:05:44 |
Bug Watch Updater |
df-libreoffice: status |
Invalid |
Confirmed |
|
| 2012-11-27 19:25:05 |
Till Kamppeter |
libreoffice (Ubuntu): importance |
Undecided |
High |
|
| 2012-11-27 21:07:02 |
Bug Watch Updater |
df-libreoffice: status |
Confirmed |
Invalid |
|
| 2013-01-16 00:37:50 |
Bug Watch Updater |
bug watch added |
|
https://bugs.freedesktop.org/show_bug.cgi?id=56344 |
|
| 2013-01-25 16:29:01 |
Björn Michaelsen |
bug task deleted |
df-libreoffice |
|
|
| 2013-01-25 16:46:49 |
Till Kamppeter |
bug task added |
|
df-libreoffice |
|
| 2013-02-01 16:56:47 |
Bug Watch Updater |
df-libreoffice: status |
Unknown |
New |
|
| 2013-02-01 16:56:47 |
Bug Watch Updater |
df-libreoffice: importance |
Unknown |
Medium |
|
| 2013-02-21 00:19:26 |
Adam Zammit |
bug |
|
|
added subscriber Adam Zammit |
| 2013-03-20 10:46:42 |
Till Kamppeter |
bug task added |
|
cups (Ubuntu) |
|
| 2013-03-20 10:46:54 |
Till Kamppeter |
cups (Ubuntu): importance |
Undecided |
High |
|
| 2013-03-20 10:46:57 |
Till Kamppeter |
cups (Ubuntu): status |
New |
Fix Released |
|
| 2013-04-08 20:24:03 |
Dean Montgomery |
bug |
|
|
added subscriber Dean Montgomery |
| 2013-04-28 08:23:22 |
Jan Groenewald |
bug |
|
|
added subscriber AIMS |
| 2013-06-02 15:33:43 |
papukaija |
bug |
|
|
added subscriber papukaija |
| 2013-07-18 16:27:28 |
Wolfgang Walter |
bug |
|
|
added subscriber Wolfgang Walter |
| 2013-07-29 07:31:31 |
Thilo Uttendorfer |
bug |
|
|
added subscriber Thilo Uttendorfer |
| 2013-08-27 22:02:28 |
Björn Michaelsen |
cups (Ubuntu): status |
Fix Released |
Incomplete |
|
| 2013-09-05 21:05:34 |
Launchpad Janitor |
branch linked |
|
lp:ubuntu/saucy-proposed/cups |
|
| 2013-09-06 01:32:16 |
Launchpad Janitor |
cups (Ubuntu): status |
Incomplete |
Fix Released |
|
| 2013-09-06 01:40:13 |
Launchpad Janitor |
branch linked |
|
lp:ubuntu/cups |
|
| 2013-10-06 12:00:55 |
Jakob Unterwurzacher |
description |
in our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: libreoffice 1:3.5.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
Date: Mon Jul 2 12:29:31 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
LC_PAPER=en_GB.UTF-8
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install) |
== Problem ==
In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice.
DistroRelease: Ubuntu 12.04
== Analysis ==
LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect.
To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed.
You can watch the TCP connection using
netstat -tpn | grep soffice
While it's working, it looks like this:
tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin
After 5 minutes, that connection is gone permanently.
== Workaround ==
Add the line
Timeout 62400
to the top of /etc/cups/cupsd.conf . This sets the timeout to 24 hours and fixes the issue (verified on Ubuntu 12.04). |
|
| 2013-10-06 12:11:37 |
Jakob Unterwurzacher |
bug |
|
|
added subscriber Jakob Unterwurzacher |
| 2013-10-06 14:12:39 |
penalvch |
description |
== Problem ==
In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice.
DistroRelease: Ubuntu 12.04
== Analysis ==
LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect.
To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed.
You can watch the TCP connection using
netstat -tpn | grep soffice
While it's working, it looks like this:
tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin
After 5 minutes, that connection is gone permanently.
== Workaround ==
Add the line
Timeout 62400
to the top of /etc/cups/cupsd.conf . This sets the timeout to 24 hours and fixes the issue (verified on Ubuntu 12.04). |
== Problem ==
In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice.
== Analysis ==
LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect. To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed. You can watch the TCP connection using
netstat -tpn | grep soffice
While it's working, it looks like this:
tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin
After 5 minutes, that connection is gone permanently.
WORKAROUND: To set the timeout to 24 hours add this line to the top of /etc/cups/cupsd.conf :
Timeout 62400
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: libreoffice 1:3.5.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
Date: Mon Jul 2 12:29:31 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" Release amd64 (20120425)
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
LC_PAPER=en_GB.UTF-8
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install) |
|
| 2013-10-06 14:14:41 |
penalvch |
libreoffice (Ubuntu): status |
Confirmed |
Invalid |
|
| 2013-10-06 14:15:20 |
penalvch |
df-libreoffice: importance |
Medium |
Undecided |
|
| 2013-10-06 14:15:20 |
penalvch |
df-libreoffice: remote watch |
freedesktop.org Bugzilla #56344 |
|
|
| 2013-10-06 14:15:30 |
penalvch |
df-libreoffice: status |
New |
Invalid |
|
| 2014-02-14 00:25:29 |
Ryan Tandy |
bug |
|
|
added subscriber Ryan Tandy |
| 2014-03-19 03:13:28 |
Ryan Tandy |
attachment added |
|
cups_1.5.3-0ubuntu8.1.debdiff https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1020048/+attachment/4031587/+files/cups_1.5.3-0ubuntu8.1.debdiff |
|
| 2014-03-25 18:46:53 |
C de-Avillez |
nominated for series |
|
Ubuntu Precise |
|
| 2014-03-25 18:46:53 |
C de-Avillez |
bug task added |
|
cups (Ubuntu Precise) |
|
| 2014-03-25 18:46:53 |
C de-Avillez |
bug task added |
|
libreoffice (Ubuntu Precise) |
|
| 2014-03-25 18:50:03 |
Ryan Tandy |
libreoffice (Ubuntu Precise): status |
New |
Invalid |
|
| 2014-03-25 18:51:06 |
Ryan Tandy |
tags |
amd64 apport-bug precise |
amd64 apport-bug patch precise |
|
| 2014-03-25 18:52:10 |
Ryan Tandy |
cups (Ubuntu Precise): status |
New |
Confirmed |
|
| 2014-03-25 18:54:00 |
Ryan Tandy |
bug |
|
|
added subscriber Ubuntu Sponsors Team |
| 2014-03-25 19:21:50 |
Ryan Tandy |
description |
== Problem ==
In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice.
== Analysis ==
LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect. To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed. You can watch the TCP connection using
netstat -tpn | grep soffice
While it's working, it looks like this:
tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin
After 5 minutes, that connection is gone permanently.
WORKAROUND: To set the timeout to 24 hours add this line to the top of /etc/cups/cupsd.conf :
Timeout 62400
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: libreoffice 1:3.5.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
Date: Mon Jul 2 12:29:31 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" Release amd64 (20120425)
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
LC_PAPER=en_GB.UTF-8
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install) |
SRU justification:
[Impact]
* When the CUPS client connects to a remote cupsd over TCP, the server
closes an idle connection after 5 minutes and the client does not reconnect.
* LibreOffice is affected because it keeps a CUPS connection open. The
effect is that printing to a remote cupsd is no longer possible after
LibreOffice has been open for 5 minutes.
[Test Case]
* This can be reproduced on a desktop system. You don't need a separate
CUPS server.
* You need at least one print queue in CUPS. If you don't have a
printer, install "cups-pdf".
* Optional, configure CUPS with a shorter timeout for testing:
sudo cupsctl Timeout=30 # seconds
sudo restart cups
* Configure the CUPS client to use a TCP socket:
mkdir ~/.cups
echo ServerName 127.0.0.1 > ~/.cups/client.conf
* Open LibreOffice. Press Ctrl-P to open the Print dialog. Press Esc to
dismiss the dialog. Wait long enough for the timout to elapse (5
minutes by default, or as per the Timeout setting).
* Try to print. With cups in precise, the job simply vanishes and is
never seen by the server. With the proposed patch, printing works
normally.
[Regression Potential]
* The patch changes a library linked by many programs. An incorrect
change might result in those programs misbehaving or crashing.
* The patch is minimal, only adding a branch to handle a case that was
previously not handled. The behaviour in other cases should be
unchanged.
[Other Info]
* A workaround is to set the cupsd Timeout to a high value such as 8
hours. This works on a server with few users, but on a busy server
more and more connections are opened and eventually cupsd isn't able
to accept new clients.
Original description:
== Problem ==
In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice.
== Analysis ==
LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect. To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed. You can watch the TCP connection using
netstat -tpn | grep soffice
While it's working, it looks like this:
tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin
After 5 minutes, that connection is gone permanently.
WORKAROUND: To set the timeout to 24 hours add this line to the top of /etc/cups/cupsd.conf :
Timeout 62400 |
|
| 2014-04-04 12:55:42 |
Marc Deslauriers |
bug |
|
|
added subscriber Ubuntu Stable Release Updates Team |
| 2014-04-04 12:55:47 |
Marc Deslauriers |
removed subscriber Ubuntu Sponsors Team |
|
|
|
| 2014-04-04 12:56:16 |
Marc Deslauriers |
cups (Ubuntu Precise): status |
Confirmed |
In Progress |
|
| 2014-04-17 21:38:59 |
Brian Murray |
cups (Ubuntu Precise): status |
In Progress |
Fix Committed |
|
| 2014-04-17 21:39:03 |
Brian Murray |
bug |
|
|
added subscriber SRU Verification |
| 2014-04-17 21:39:09 |
Brian Murray |
tags |
amd64 apport-bug patch precise |
amd64 apport-bug patch precise verification-needed |
|
| 2014-04-22 18:12:13 |
Ryan Tandy |
tags |
amd64 apport-bug patch precise verification-needed |
amd64 apport-bug patch precise verification-done |
|
| 2014-04-24 16:30:29 |
Ryan Tandy |
attachment added |
|
updated debdiff for precise https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1020048/+attachment/4095584/+files/cups_1.5.3-0ubuntu9.debdiff |
|
| 2014-04-24 16:30:47 |
Ryan Tandy |
tags |
amd64 apport-bug patch precise verification-done |
amd64 apport-bug patch precise |
|
| 2014-04-29 17:23:29 |
Ryan Tandy |
bug |
|
|
added subscriber Ubuntu Sponsors Team |
| 2014-05-02 12:22:10 |
Marc Deslauriers |
cups (Ubuntu Precise): status |
Fix Committed |
In Progress |
|
| 2014-05-15 21:21:49 |
Brian Murray |
cups (Ubuntu Precise): status |
In Progress |
Fix Committed |
|
| 2014-05-15 21:22:02 |
Brian Murray |
tags |
amd64 apport-bug patch precise |
amd64 apport-bug patch precise verification-needed |
|
| 2014-05-16 18:31:52 |
Ryan Tandy |
tags |
amd64 apport-bug patch precise verification-needed |
amd64 apport-bug patch precise verification-done |
|
| 2014-05-26 06:09:12 |
Launchpad Janitor |
cups (Ubuntu Precise): status |
Fix Committed |
Fix Released |
|
| 2014-05-26 06:09:24 |
Colin Watson |
removed subscriber Ubuntu Stable Release Updates Team |
|
|
|
