Problem sending mails with pictures in otrs via Perl SMTP Module

[Stefan Pütz]

Hi there,

I've got the following problem:

When I try to answer a ticket in OTRS Ticket system on Ubuntu 16.04 with perl 5.22.1 and there is a picture in the ticket mail (e.g. a jpg company logo in the mail signature) the answer is not send via mail because of an error in the perl smtp module. In my opinion it has something to do with the way the base64 coded picture in the mail is treated by the smtp perl module. As far as I can see in the included log file it breaks with an EOF error while sending the picture.

On my productive Ubuntu 14.04 system with perl 5.18.2 this is working fine, so I think there is a bug in the perl smtp module in Ubuntu 16.04.

If additional information is needed I will do my best to provide it.

Greetings.