Android device not accessible after suspend to RAM

Bug #1754713 reported by Wolf Rogner on 2018-03-09
This bug affects 1 person
Affects Status Importance Assigned to Milestone
libmtp (Ubuntu)

Bug Description

After reboot connecting an Android phone, on the phone, I get asked if I want to allow device access. Confirming mounts the devices storage in Nautilus. Access to files stored on the internal storage of the phone is possible (r/w).

After suspend and resume, the same connection procedure provides notification that the device is available, the device seems mounted normally but access to internal phone storage provides an empty nautilus window (no "Internal storage" device can be seen).

Several dismount/mount operations leave the situation unchanged. I cannot get access to the internal data of the phone.

The device gets detected and mounted but access to storage is not possible.

Rebooting the computer remedies the issue (but a reboot can't be a solution to connection problems).

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: libmtp9 1.1.13-1
ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13
Uname: Linux 4.13.0-37-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 9 18:13:15 2018
InstallationDate: Installed on 2017-10-20 (140 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
MachineType: Apple Inc. MacBookPro12,1
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-37-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions: udev 234-2ubuntu12.3
SourcePackage: libmtp
UpgradeStatus: No upgrade log present (probably fresh install) 08/08/2017
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP121.88Z.0171.B00.1708080033 Mac-E43C1C25D4880AD6
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro12,1
dmi.chassis.type: 9
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-E43C1C25D4880AD6
dmi.modalias: dmi:bvnAppleInc.:bvrMBP121.88Z.0171.B00.1708080033:bd08/08/2017:svnAppleInc.:pnMacBookPro12,1:pvr1.0:rvnAppleInc.:rnMac-E43C1C25D4880AD6:rvrMacBookPro12,1:cvnAppleInc.:ct9:cvrMac-E43C1C25D4880AD6: MacBook Pro MacBookPro12,1
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.

Wolf Rogner (war-rsb) wrote :
Wolf Rogner (war-rsb) wrote :

Addition: The issue occured in Ubuntu 17.10 beta and was never removed (I tried a dozen of kernels).

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers