[HP Pavilion 15] Keyboard does not work immediately on Ubuntu login page (but 'i8042.nopnp' fixes it)

[Pawel]

I have a problem with logging into Ubuntu, i.e. in the login window I cannot enter the password for 10-20 seconds (most often with a cold start) the keyboard does not work (laptop keyboard). After several seconds, the keyboard starts and I can enter the password. I tested on "clean" versions of Ubuntu 20.04.2.0 LTS, 20.10 (also with Kernel 5.10), 21.04. The problem occurs on the HP Pavilion 15-eg0016nw laptop with an Intel Core i7-1135G7 processor (also occurs on the HP Pavilion 15-eg0073cl with Intel Core i7-1165G7).

During normal operation, the keyboard works without any problems - the problem is only when logging into the system.

I am using the latest BIOS version (F.12), but I have also used older versions: F.5 and F.11.

Another user with the HP Pavilion 15-eg0073cl laptop (a very similar laptop model) has the same problem:
https://askubuntu.com/questions/1323751/10-15-second-keyboard-unrecognized-issue

Link to question: https://answers.launchpad.net/ubuntu/+question/696945
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 21.04
InstallationDate: Installed on 2021-05-05 (1 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
Package: gnome-shell 3.38.4-1ubuntu2
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12
RelatedPackageVersions: mutter-common 3.38.4-1ubuntu2
Tags: hirsute wayland-session
Uname: Linux 5.11.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michal 1233 F.... pulseaudio
BootLog: Error: [Errno 13] Brak dostępu: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
DistUpgraded: Fresh install
DistroCodename: hirsute
DistroRelease: Ubuntu 21.04
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation TigerLake GT2 [Iris Xe Graphics] [8086:9a49] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Iris Xe Graphics [103c:87cb]
InstallationDate: Installed on 2021-05-05 (1 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
MachineType: HP HP Pavilion Laptop 15-eg0xxx
Package: mutter
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-16-generic root=UUID=099f96a8-17a6-476f-bb8e-1922bdfb7838 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-16-generic N/A
 linux-backports-modules-5.11.0-16-generic N/A
 linux-firmware 1.197
Tags: hirsute wayland-session ubuntu wayland-session
Uname: Linux 5.11.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/17/2021
dmi.bios.release: 15.12
dmi.bios.vendor: Insyde
dmi.bios.version: F.12
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 87CB
dmi.board.vendor: HP
dmi.board.version: 34.27
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 34.27
dmi.modalias: dmi:bvnInsyde:bvrF.12:bd03/17/2021:br15.12:efr34.27:svnHP:pnHPPavilionLaptop15-eg0xxx:pvrType1ProductConfigId:rvnHP:rn87CB:rvr34.27:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-eg0xxx
dmi.product.sku: 2Q1C0EA#AKD
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.104-1build1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.1-2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1927514/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1927514

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Daniel van Vugt (vanvugt)]

The login GUI is still the 'gnome-shell' project, so reassigned.

[Pawel (bububinio-deactivatedaccount)]

apport information

[Daniel van Vugt (vanvugt)]

Thanks. The login screen reports this which might be relevant:

[ 3.612708] LaptopunioU gnome-shell[818]: Could not open device /dev/input/event15: Could not get device info for path /dev/input/event15: Nie ma takiego pliku ani katalogu

[Daniel van Vugt (vanvugt)]

Also your kernel log (from question 696945) says:

[ 0.464057] i8042: PNP: PS/2 Controller [PNP0303:PS2K] at 0x60,0x64 irq 1
[ 0.464058] i8042: PNP: PS/2 appears to have AUX port disabled, if this is incorrect please boot with i8042.nopnp
[ 0.470347] serio: i8042 KBD port at 0x60,0x64 irq 1

So maybe try adding kernel parameter 'i8042.nopnp'.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1927514

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Pawel (bububinio-deactivatedaccount)]

apport information

[Pawel (bububinio-deactivatedaccount)]

Sorry, but I'm not an advanced user. I can't do everything you ask me to do.

[Pawel (bububinio-deactivatedaccount)]

@Daniel van Vugt:

I added to GRUB:

"GRUB_CMDLINE_LINUX ="i8042.nopnp""

and everything works fine.

Thank you and sorry.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1927514

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]