[Dell Inspiron 5567] Touchpad pointers moves automatically

[Shreyas Songirkar]

The pointer keeps moving and selecting automatically once touched the touchpad,even on the attaching the external mouse the problem continues.Also the touchpad periodically stop working completely
I'm using a Dell Inspiron 15 laptop with dual boot with windows, in windows the gesture problem continues but atleast it doesn't becomes so messy.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.34
ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Mon Sep 30 20:36:52 2019
InstallationDate: Installed on 2019-07-01 (91 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: shreyas 3781 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-07-01 (94 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: Dell Inc. Inspiron 5567
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-29-generic root=UUID=d59dd119-a160-452e-9fcf-c11f06434de8 ro i18042.reset quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-29-generic N/A
 linux-backports-modules-5.0.0-29-generic N/A
 linux-firmware 1.173.9
Tags: bionic
Uname: Linux 5.0.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom chrome-remote-desktop dip kvm lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/09/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.7
dmi.board.name: 05VRRG
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.7:bd01/09/2019:svnDellInc.:pnInspiron5567:pvr:rvnDellInc.:rn05VRRG:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5567
dmi.product.sku: 0767
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1845969

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Shreyas Songirkar (shreyassongirkar)]

Hello Brian,
         As you commented the affects of my reported bug, can you just help
of getting through this.
       To be frank, I'm not that familiar to ubuntu, started using it just
3-4 months ago. So, can you just provide me stepwise commands from basic to
get rid of this bug.
Thanking you,
Shreyas

On Thu, Oct 3, 2019, 11:26 PM Brian Murray <email address hidden> wrote:

> ** Package changed: ubuntu-release-upgrader (Ubuntu) => xorg (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1845969
>
> Title:
> Touchpad pointers moves automatically
>
> Status in xorg package in Ubuntu:
> New
>
> Bug description:
> The pointer keeps moving and selecting automatically once touched the
> touchpad,even on the attaching the external mouse the problem
> continues.Also the touchpad periodically stop working completely
> I'm using a Dell Inspiron 15 laptop with dual boot with windows, in
> windows the gesture problem continues but atleast it doesn't becomes so
> messy.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: ubuntu-release-upgrader-core 1:18.04.34
> ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
> Uname: Linux 5.0.0-29-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> CrashDB: ubuntu
> CurrentDesktop: ubuntu:GNOME
> Date: Mon Sep 30 20:36:52 2019
> InstallationDate: Installed on 2019-07-01 (91 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> PackageArchitecture: all
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: ubuntu-release-upgrader
> Symptom: dist-upgrade
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1845969/+subscriptions
>

[Shreyas Songirkar (shreyassongirkar)]

Hello Timo,
         As you commented the affects of my reported bug, can you just help
of getting through this.
       To be frank, I'm not that familiar to ubuntu, started using it just
3-4 months ago. So, can you just provide me stepwise commands from basic to
get rid of this bug.
Thanking you,
Shreyas

On Fri, Oct 4, 2019, 12:40 AM Timo Aaltonen <email address hidden> wrote:

> ** Package changed: xorg (Ubuntu) => linux (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1845969
>
> Title:
> Touchpad pointers moves automatically
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> The pointer keeps moving and selecting automatically once touched the
> touchpad,even on the attaching the external mouse the problem
> continues.Also the touchpad periodically stop working completely
> I'm using a Dell Inspiron 15 laptop with dual boot with windows, in
> windows the gesture problem continues but atleast it doesn't becomes so
> messy.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: ubuntu-release-upgrader-core 1:18.04.34
> ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
> Uname: Linux 5.0.0-29-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.7
> Architecture: amd64
> CrashDB: ubuntu
> CurrentDesktop: ubuntu:GNOME
> Date: Mon Sep 30 20:36:52 2019
> InstallationDate: Installed on 2019-07-01 (91 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> PackageArchitecture: all
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: ubuntu-release-upgrader
> Symptom: dist-upgrade
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1845969/+subscriptions
>

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Kai-Heng Feng (kaihengfeng)]

Does this only happen after system suspend/resume?