Install Landscape Client dialog does not communicate that Landscape is non-free

Bug #965850 reported by Dylan McCall on 2012-03-27
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Landscape Client
Thomas Herve
landscape-client (Ubuntu)

Bug Description

The "Install Landscape Client" dialog makes Landscape sound very appealing (which it is), but it does not communicate that the service costs money. The "Learn more" link leads to that information, but the appealing introductory text renders it rather unnecessary: it sounds like something that is going to Just Work.

After installing the client, the user is greeted by the Management Service dialog. Again, this dialog makes Landscape sound very appealing. At this point, a user who is casually browsing Ubuntu's options will _finally_ learn that "Management Service" requires an account, which costs money.

The only way to discover this is by browsing the Landscape website (likely after clicking the very appealing Sign up) button. On the Landscape website, that the service costs money is mostly inferred by the "Register for a free trial" button, and by the unfamiliar business-oriented language.

This does not fit within Ubuntu's usual communication. Generally, users can assume that things are free unless they are told otherwise. (See Software Centre and Ubuntu One).

A reasonable solution to this could be saying up front (from the Install dialog) that Landscape is a paid service and a free trial is available.

Changed in landscape-client (Ubuntu):
assignee: nobody → Dean Henrichsmeyer (dhenrich)
Revision history for this message
Dean Henrichsmeyer (dean) wrote :

Committed fix for EN to trunk.

Changed in landscape-client (Ubuntu):
assignee: Dean Henrichsmeyer (dhenrich) → nobody
Thomas Herve (therve) on 2012-03-27
Changed in landscape-client:
status: New → Fix Committed
importance: Undecided → Medium
assignee: nobody → Thomas Herve (therve)
milestone: none → 12.03.2
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package landscape-client - 12.04.3-0ubuntu1

landscape-client (12.04.3-0ubuntu1) precise; urgency=low

  * Warn on unicode entry into settings UI (LP: #956612).
  * Sanitise hostname field in settings UI (LP: #954507).
  * Make it clear that the Landscape service is commercial (LP: #965850)
  * Further internationalize the settings UI (LP: #962899)
 -- David Britton <email address hidden> Wed, 28 Mar 2012 10:59:58 -0600

Changed in landscape-client (Ubuntu):
status: New → Fix Released
Revision history for this message
Dylan McCall (dylanmccall) wrote : Re: [Bug 965850] Re: Install Landscape Client dialog does not communicate that Landscape is non-free

Okay, that helps :) Thanks for fixing it.

Changed in landscape-client:
status: Fix Committed → Fix Released
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