'Account has expired' message when adding a new user, after "passwd -l root" - Regression from bug 238755 ?

[Compguy]

Binary package hint: kerneloops

no info

ProblemType: Package
Architecture: i386
Date: Sat Nov 28 22:05:26 2009
DistroRelease: Ubuntu 9.10
ErrorMessage:
 ErrorMessage: subprocess installed post-installation script returned error exit status 1
Package: kerneloops-daemon 0.12+git20090217-1ubuntu4.1
ProcVersionSignature: Ubuntu 2.6.28-16.57-generic
SourcePackage: kerneloops
Title: package kerneloops-daemon 0.12+git20090217-1ubuntu4.1 failed to install/upgrade:
Uname: Linux 2.6.28-16-generic i686

[Jean-Baptiste Lallement (jibel)]

Thanks for your report.

The error is
Setting up kerneloops-daemon (0.12+git20090217-1ubuntu4.1) ...
Your account has expired; please contact your system administrator
chfn: PAM authentication failed
adduser: `/usr/bin/chfn -f Kernel Oops Tracking Daemon kernoops' returned error code 1. Exiting.
dpkg: error processing kerneloops-daemon (--configure):
 subprocess installed post-installation script returned error exit status 1

Has your root account expired or did you lock it with "passwd -l root" ?

Could you please run the following commands, then reinstall the package and tell if it helps
 sudo passwd --unlock root
 sudo usermod --lock root

Thanks.

[Compguy (compguy30)]

I manually reinstalled kerneloops-daemon (plus a couple of others that had
the same problem - speech-dispatcher and couchdb).

I didn't know that root needs to be unlocked to update!

In addition, postgreSQL did not upgrade from 8.3 -> 8.4.

Because of these errors, the update-manager did not cleanup or reboot. I
rebooted manually, but now I'd like to cleanup. Do you have any suggestions
how I can do that?

Thanks

On Sun, Nov 29, 2009 at 9:27 AM, Jean-Baptiste Lallement <
<email address hidden>> wrote:

> Thanks for your report.
>
> The error is
> Setting up kerneloops-daemon (0.12+git20090217-1ubuntu4.1) ...
> Your account has expired; please contact your system administrator
> chfn: PAM authentication failed
> adduser: `/usr/bin/chfn -f Kernel Oops Tracking Daemon kernoops' returned
> error code 1. Exiting.
> dpkg: error processing kerneloops-daemon (--configure):
> subprocess installed post-installation script returned error exit status 1
>
> Has your root account expired or did you lock it with "passwd -l root" ?
>
> Could you please run the following commands, then reinstall the package and
> tell if it helps
> sudo passwd --unlock root
> sudo usermod --lock root
>
> Thanks.
>
> ** Changed in: kerneloops (Ubuntu)
> Status: New => Incomplete
>
> --
> Upgrade to 9.10 fails
> https://bugs.launchpad.net/bugs/489849
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “kerneloops” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: kerneloops
>
> no info
>
> ProblemType: Package
> Architecture: i386
> Date: Sat Nov 28 22:05:26 2009
> DistroRelease: Ubuntu 9.10
> ErrorMessage:
> ErrorMessage: subprocess installed post-installation script returned error
> exit status 1
> Package: kerneloops-daemon 0.12+git20090217-1ubuntu4.1
> ProcVersionSignature: Ubuntu 2.6.28-16.57-generic
> SourcePackage: kerneloops
> Title: package kerneloops-daemon 0.12+git20090217-1ubuntu4.1 failed to
> install/upgrade:
> Uname: Linux 2.6.28-16-generic i686
>
>

[Jean-Baptiste Lallement (jibel)]

Thanks for following up. This is likely a duplicate of bug 238755. The later has been fixed in shadow package a while ago but it appears that debian/patches/494_passwd_lock-no_account_lock has been applied upstream in 4.1.3 and hence dropped from Debian/Ubuntu.

Another report with the same use case but with vsftp is bug 484004

Confirming this report and adding a task for shadow. I'll let a developer handle it from here and mark it as duplicate if it's really the case.

Thanks for your help.

[Compguy (compguy30)]

Do you know what I can do about the cleanup?

Thanks

On Sun, Nov 29, 2009 at 1:26 PM, Jean-Baptiste Lallement <
<email address hidden>> wrote:

> Thanks for following up. This is likely a duplicate of bug 238755. The
> later has been fixed in shadow package a while ago but it appears that
> debian/patches/494_passwd_lock-no_account_lock has been applied upstream
> in 4.1.3 and hence dropped from Debian/Ubuntu.
>
> Another report with the same use case but with vsftp is bug 484004
>
> Confirming this report and adding a task for shadow. I'll let a
> developer handle it from here and mark it as duplicate if it's really
> the case.
>
> Thanks for your help.
>
> ** Changed in: kerneloops (Ubuntu)
> Status: Incomplete => Confirmed
>
> ** Summary changed:
>
> - Upgrade to 9.10 fails
> + 'Account has expired' message when adding a new user, after "passwd -l
> root" - Regression from bug 238755 ?
>
> ** Also affects: shadow (Ubuntu)
> Importance: Undecided
> Status: New
>
> --
> 'Account has expired' message when adding a new user, after "passwd -l
> root" - Regression from bug 238755 ?
> https://bugs.launchpad.net/bugs/489849
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “kerneloops” package in Ubuntu: Confirmed
> Status in “shadow” package in Ubuntu: New
>
> Bug description:
> Binary package hint: kerneloops
>
> no info
>
> ProblemType: Package
> Architecture: i386
> Date: Sat Nov 28 22:05:26 2009
> DistroRelease: Ubuntu 9.10
> ErrorMessage:
> ErrorMessage: subprocess installed post-installation script returned error
> exit status 1
> Package: kerneloops-daemon 0.12+git20090217-1ubuntu4.1
> ProcVersionSignature: Ubuntu 2.6.28-16.57-generic
> SourcePackage: kerneloops
> Title: package kerneloops-daemon 0.12+git20090217-1ubuntu4.1 failed to
> install/upgrade:
> Uname: Linux 2.6.28-16-generic i686
>
>

[Jean-Baptiste Lallement (jibel)]

The best places to obtain help about such difficulties are irc, forum, or even the support tracker (https://answers.launchpad.net/ubuntu) . References are available at https://help.ubuntu.com/community/Signpost/Answers#help-use

Regards,