NVIDIA GPU and HP OMEN15 and Ubuntu20.04 not working together

[Simon Zhang]

I just bought a new HP Omen15 gaming laptop with a GTX 1660 Ti Nvidia GPU. I already updated its BIOS.

The computer has an issue with Ubuntu 20.04. After 10 minutes of login to Ubuntu, the laptop starts the fan up and sudo stops working and the internet fails. nvidia-smi works fine. I cannot turn off the computer without holding the power button down.

I can get rid of part of the problem by putting in acpi=off into the GRUB file before starting Ubuntu 20.04, however when I login to Ubuntu, nvidia-smi says:

NVIDIA-SMI has failed because it couldn’t communicate with the NVIDIA driver. Make sure that the latest NVIDIA driver is installed and running.

I have thus the following problem:
I can use the acpi=off option to ignore the GPU completely but I need the GPU for nvcc compiler and running it for CUDA programming.
OR
I can run it without acpi=off (I’ve tried nouveau.modeset=0 and other options in the GRUB file that can still allow nvidia-smi command to work but acpi=off seems to be the only option that doesn’t cause trouble with Ubuntu 20.04). However after 10 minutes (its almost always this time) sudo stops working and internet fails and I cannot shut down the system properly!

perhaps I can use the acpi=off option but somehow let Ubuntu recognize the GPU after login manually?

I noticed when the acpi=off option is set in GRUB file that on bootup the NVIDIA persistent daemon fails to start. This might have something to do with this??

please help!! I’ve used NVIDIA GPUs with Ubuntu before. I just never tried on a gaming laptop myself before.

Thanks.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1877652/+editstatus and add the package name in the text box next to the word Package.

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