Intel NUC8i7HNK does not boot 18.04 or 18.10 installation images

Bug #1787241 reported by Tabor Kelly
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I have an Intel NUC8i7HNK and none of the Ubuntu or Debian images that I have tried get past GRUB. I have tried Ubuntu Server 18.04.1 as well as the latest Ubuntu 18.10 nightly. After selecting any installation method in GRUB the screen goes black. Things that I have tried that did not help:
- removing quiet from the kernel command-line
- removing quiet and adding nomodeset
- removing quiet and adding nomodeset, earlyprintk=vga,keep, debug, and ignore_loglevel

Installation images that do not boot, with notes on kernel version:
- Ubuntu Server 18.04 (4.15.?)
- Ubuntu 18.10 nightly (4.15.?)
- Debian Stretch/9.5.0 (4.9.110)
- Latest Debian Buster alpha release (4.16.12)
- Debian Buster nightly (4.17.8)

I noticed that Arch 2018.08.01, which is running 4.17.11, does boot.

I did update to the latest version of the BIOS (48).

Tags: bionic
Juhani Numminen (jsonic)
affects: kernel-package (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1787241

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: bionic
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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