XE500C13-K02US Samsung Chromebook 3 Ubuntu 16.04.1 touchpad and keyboard not responsive, also no audio

[Robert Sloboda]

16.04.1 image has no native keyboard or mouse interaction. I'm writing this bug report on the affected platform, a new Samsung Chromebook 3, XE500C13-K02US. In order to get Ubuntu to recognize keyboard and mouse input, I needed to use an external USB keyboard-mouse.

Let me know if this platform has been tested. I'm assuming this newer Samsung platform is not yet tested with Ubuntu and that there are some issues to work through. This is a fantastic platform for Ubuntu use - R&D, Edu, Software Development, General Linux use. I hope we can find a fix to the problem.

Let me know what I can do to help. I've seen this issue since previous Samsung Chromebook models and since Ubuntu 14 LTS, so I'm assuming someone has already taken the lead on this issue?

Thanks again, let me know what I can do to help test any proposed fixes. I have plenty of MAC, PC, and Chromebook platforms available for testing, but to this point haven't before volunteered for Ubuntu testing-debugging :)

As a side note, the audio also isn't working which seems to be a common problem with Ubuntu on several Chromebook platforms, including Acer and Samsung.

[Robert Sloboda (robertusa)]

Not sure which package needs updating, or if this is an interaction between packages. I'll leave that judgment to the experts. Maybe some additional debugging is needed (special kernel) to log the functionality and package interactions and help narrow down the problem? This problem has been around at least since Ubuntu 14 LTS and previous model Samsung Chromebooks, according to my web research.

[Juhani Numminen (jsonic)]

Changing the affected package because kernel-package provides scripts to compile a linux kernel, while linux is used for tracking bugs in the kernel.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1648644

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]