Comment 3 for bug 378481

A member suggested that I provide more information.

The external burner I use is a CompUSA private brand machine; it shows up as either < DVD DW 8X16X8X16 > or < ATAPI_DVD_DW_8X16X8X16_DEF10C934IED-0:0 >.

When I insert a regular audio (music) CD or a regular video (movie) DVD into this external drive, the icon appears on my desktop and I can play the disc and also "rip" it with, in the case of the CD, Sound Juicer Audio CD Extractor and, in the case of the DVD, k9copy.

In other words, playing and "ripping" proceed normally using this external drive.

When I insert a blank CD to which I wish to burn music, the external drive is recognized by K3b and burning proceeds normally.

However, when I wish to burn a movie and I insert a blank DVD (DVD+R) into this external drive, though the icon for this Blank DVD+R appears on my desktop, neither K3b nor Brasero recognizes the drive.

It's as though it were not connected to my computer (though it is!).

When I put the same blank DVD into my computer's internal CD/DVD drive, the Blank DVD+R icon likewise appears on my desktop but then K3b DOES in fact recognize the (internal) drive and I can burn to it.

In other words, I can burn a DVD with my internal drive but I cannot do so with the external drive. CDs, however, present no problems along this line.

This problem has appeared only in Jaunty; when I used Hardy and, later, Intrepid, I had no such problem.

I hope someone else can duplicate this (or at least explain it) and I certainly hope it can be fixed, if not in Jaunty, then certainly in Karmic. Thank you.

I hope the above information is sufficient for someone to attempt to fix this problem but PLEASE - should any further information be required, do not hesitate to contact me. Thanks again.