account wizard in jitsi just hangs

[Lars Noodén]

When running Jitsi for the first time, the account wizard pops up and asks for account information. If information for an SIP account is entered and the "sign in" button is selected, then jitsi just sits there with the mouse pointer as a spinning wheel. This seems to go on indefinitely. The same happens from File->Add New Account. I don't know if the other protocols are treated likewise.

What should happen is that jitsi takes the account information and logs in.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: jitsi 2.4.4997-1ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-4.19-generic 3.13.0-rc8
Uname: Linux 3.13.0-4-generic i686
ApportVersion: 2.13.1-0ubuntu1
Architecture: i386
CurrentDesktop: LXDE
Date: Tue Jan 21 10:27:52 2014
InstallationDate: Installed on 2014-01-21 (0 days ago)
InstallationMedia: Lubuntu 14.04 "Trusty Tahr" - Alpha i386 (20140120)
PackageArchitecture: all
SourcePackage: jitsi
UpgradeStatus: No upgrade log present (probably fresh install)

[Lars Noodén (larsnooden)]

This freezeup does not occur with the latest package from the Jitsi site (jitsi_2.4.4997-1_i386.deb ) https://download.jitsi.org/jitsi/debian/, only with the package from the Ubuntu repository.

[Lars Noodén (larsnooden)]

Attached is the log file from a session where the wizard does not connect.

Also, the wizard pops up even if jitsi was previously configured. If I uninstall the Ubuntu version and roll back to the version from jitsi.org, then it accepts the existing configuration and makes the connection.

[Ingo Bauersachs (ibauersachs)]

I have no explanation yet why this happens, but switching away from the dialog to any other window and then back makes it functional. Contrary to comment #2, this also happens when built using ant make.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.