shutdown/restart/suspend freezes laptop on intel graphics
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
intel-microcode (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
linux (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
xorg (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
I'm not sure where to report this under, so please bear with me. Reporting this bug using ubuntu-bug just crashes my system if im using intel graphics, I had to switch to nvidia graphics just to file this bug report so the automatically attached log files may not be a good representation of the problem.
I've attached the syslog and kern.log files below.
PROBLEM:
When using intel graphics:
Whenever I close the laptop lid or restart / shutdown using GUI or terminal commands, it goes into a black screen with a single "_" at the top left corner, and hangs. Only long-pressing (hard reset) the power button would shut down the computer.
However, when I use sudo prime-select nvidia to switch over to nvidia, everything works fine.log
I have tried many things, and all do not work. I have attached the logs for /var/log/syslog and /var/log/kern.log below.
Attempts so far:
1)Tried installing new intel drivers from Updated kernel to 4.8 now missing firmware warnings --> Did not work. Issue persists
2) Tried upgrading kernel from 4.8 to 4.10.15 --> Did not work. Problem got worse. Instead of the normal login screen, it gives a terminal login screen and hangs.
3) Tried the fix to nvidia-prime https:/
4) Tried sudo swapoff -a && systemctl poweroff as a workaround, no avail.
5) Tried changing GRUB_CMDLINE_
Additional note:
'sudo lshw -C display' on intel graphics outputs PCI(sysfs) then laptop freezes.
LOG FILES:
/var/log/syslog
https:/
/var/log/kern.log
https:/
specs:
Intel 7700HQ, NVIDIA 1060GTX, kernel 4.8, Ubuntu 16.04
Would really appreciate your help. Thank you!
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSign
Uname: Linux 4.8.0-51-generic x86_64
NonfreeKernelMo
.proc.driver.
.proc.driver.
.proc.driver.
NVRM version: NVIDIA UNIX x86_64 Kernel Module 381.22 Thu May 4 00:55:03 PDT 2017
GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~
.tmp.unity_
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CompizPlugins: No value set for `/apps/
CompositorRunning: compiz
CompositorUnred
CompositorUnred
CurrentDesktop: Unity
Date: Sat May 13 17:06:20 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed
nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingI
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
InstallationDate: Installed on 2017-03-30 (43 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1 (Nucleo-F103RB)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Aftershock P65xHP
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/06/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.04
dmi.board.
dmi.board.name: P65xHP
dmi.board.vendor: Aftershock
dmi.board.version: Not Applicable
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Aftershock
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: P65xHP
dmi.product.
dmi.sys.vendor: Aftershock
version.compiz: compiz 1:0.9.12.
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-
version.
version.
version.
version.
version.
version.
version.
version.
version.
xserver.bootTime: Sat May 13 17:04:14 2017
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.
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