CUPS hangs printing to HP Deskjet 6988

[WaltSullivan]

Printing either "PostScript document text conforming DSC level 3.0" or :"PDF document, version 1.5" can leave the network-attached printer blinking (thinks it's receiving data), the CUPS printer hung at "Status: Processing page 1...".

I have to stop CUPS, power-cycle the printer, then start CUPS and try to print something else.

This only started recently (Christmas 2011?)

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: hplip 3.11.7-1ubuntu3.1
ProcVersionSignature: Ubuntu 3.0.0-15.26-generic 3.0.13
Uname: Linux 3.0.0-15-generic x86_64
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Wed Jan 25 02:33:52 2012
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
Lpstat:
 device for Deskjet_6980: hp:/net/Deskjet_6980_series?zc=deskjet
 device for Envelope: hp:/net/Deskjet_6980_series?zc=deskjet
 device for hold: ipp:///dev/null
 device for Legal: hp:/net/Deskjet_6980_series?zc=deskjet
MachineType: Dell Inc. Inspiron 530s
Papersize: letter
PpdFiles:
 Envelope: HP Deskjet 6980 Series, hpcups 3.11.7
 Deskjet_6980: HP Deskjet 6980 Series, hpcups 3.11.7
 hold: HP Deskjet 6980 Series, hpcups 3.11.7
 Legal: HP Deskjet 6980 Series, hpcups 3.11.7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-15-generic root=UUID=b06398a7-978a-45ff-9453-3e57e208bf0d ro crashkernel=384M-2G:64M,2G-:128M quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to oneiric on 2011-11-22 (63 days ago)
dmi.bios.date: 12/12/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.16
dmi.board.name: 0RY007
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: OEM
dmi.modalias: dmi:bvnDellInc.:bvr1.0.16:bd12/12/2008:svnDellInc.:pnInspiron530s:pvr:rvnDellInc.:rn0RY007:rvr:cvnDellInc.:ct3:cvrOEM:
dmi.product.name: Inspiron 530s
dmi.sys.vendor: Dell Inc.

[WaltSullivan (walts)]

I found this hint in /var/log/syslog:

    Jan 26 16:17:20 aardvark hp[30781]: io/hpmud/jd.c 561: timeout write_channel hp:/net/Deskjet_6980_series?zc=deskjet
    Jan 26 16:18:50 aardvark hp[30781]: io/hpmud/jd.c 561: timeout write_channel hp:/net/Deskjet_6980_series?zc=deskjet

[gf (gf-interlinks-deactivatedaccount)]

Hello Walt,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

[WaltSullivan (walts)]

Problem no longer happens.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Walt. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.