Printer doesn't respond while printing

Bug #899574 reported by Mankeys
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I want to print text document. I click print and printer printer starts printing. After a few seconds printing stops and printer doesn't responde. I can't print anything.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: hplip 3.11.1-2ubuntu2
ProcVersionSignature: Ubuntu 2.6.38-13.52-generic 2.6.38.8
Uname: Linux 2.6.38-13-generic i686
Architecture: i386
Date: Sat Dec 3 13:31:02 2011
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20091209)
Lpstat: device for Photosmart-2570-series: hp:/usb/Photosmart_2570_series?serial=MY68P1116504DY
Lsusb:
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 005: ID 03f0:4e11 Hewlett-Packard PhotoSmart 2570 series
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK Computer INC. A7N8X-E
Papersize: a4
PpdFiles: Photosmart-2570-series: HP Photosmart 2570 Series, hpcups 3.11.1
ProcEnviron:
 LANGUAGE=pl:en
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-13-generic root=UUID=35fec5bc-2b0f-4ffa-8755-00fcfb4182da ro quiet vga=769 quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to natty on 2011-04-28 (218 days ago)
dmi.bios.date: 02/04/2004
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS A7N8X-E Deluxe ACPI BIOS Rev 1009
dmi.board.name: A7N8X-E
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: REV 2.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufactture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSA7N8X-EDeluxeACPIBIOSRev1009:bd02/04/2004:svnASUSTeKComputerINC.:pnA7N8X-E:pvrREV2.xx:rvnASUSTeKComputerINC.:rnA7N8X-E:rvrREV2.xx:cvnChassisManufactture:ct3:cvrChassisVersion:
dmi.product.name: A7N8X-E
dmi.product.version: REV 2.xx
dmi.sys.vendor: ASUSTeK Computer INC.

Revision history for this message
Mankeys (mankeys) wrote :
Revision history for this message
Mankeys (mankeys) wrote :

From log:
 [17966.160028] usb 1-3: reset high speed USB device using ehci_hcd and address 5
[17966.293386] usblp0: USB Bidirectional printer dev 5 if 1 alt 0 proto 2 vid 0x03F0 pid 0x4E11
hp[4278]: io/hpmud/musb.c 1043: bulk_write failed buf=0xbfa694a4 size=1536 len=-16: No data available
 hp[4278]: io/hpmud/musb.c 1423: unable to write data hp:/usb/Photosmart_2570_series?serial=MY68P1116504DY: No data available
hp[4278]: io/hpmud/musb.c 749: invalid deviceid ret=-16: Device or resource busy
[17966.300126] usb 1-3: usbfs: process 4318 (hp) did not claim interface 1 before use
[17966.300705] usb 1-3: usbfs: process 4278 (hp) did not claim interface 1 before use
 hp[4278]: prnt/backend/hp.c 625: ERROR: 5021 device communication error!
 [17966.310012] usb 1-3: usbfs: process 4278 (hp) did not claim interface 1 before use
 [17966.310035] usb 1-3: usbfs: process 4278 (hp) did not claim interface 1 before use

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hello Mankeys,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

Changed in hplip (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status: Incomplete → Expired
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