Photosmart 7762 will do one print job then freezes until restart
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
hplip (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
Binary package hint: hplip
Trying to print from a HP Photosmart 7762.
I plug the device in.
A first print job will work fine.
After this nothing seems to work, subsequent jobs eventually getting a device communication error (5012) then device busy (5021)
Restarting the printer (power off and on) or restarting the computer will allow another job to be printed.
Sometimes following a restart a small part of the document or a page with postscript code (?) along the top, will be printed.
Please tell me what debugging I can provide.
ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: hplip 3.10.6-1ubuntu10.1
ProcVersionSign
Uname: Linux 2.6.35-22-generic i686
Architecture: i386
Date: Mon Nov 15 15:50:36 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
Lpstat:
device for photosmart-
device for Photosmart-
MachineType: TOSHIBA EQUIUM A200
Papersize: a4
PpdFiles:
photosmart-
Photosmart-
ProcCmdLine: BOOT_IMAGE=
ProcEnviron:
LANG=en_GB.UTF-8
SHELL=/bin/bash
SourcePackage: hplip
dmi.bios.date: 10/05/2007
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 1.60
dmi.board.name: SANTA ROSA CRB
dmi.board.vendor: Intel Corporation
dmi.board.version: Not Applicable
dmi.chassis.
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.
dmi.modalias: dmi:bvnPhoenixT
dmi.product.name: EQUIUM A200
dmi.product.
dmi.sys.vendor: TOSHIBA
Hello Jack,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 675599
and upload the updated logs and and any other logs that are relevant for this particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]