toolbox.py crashed with SIGSEGV in g_type_check_instance()

Bug #609641 reported by jazz41408
42
This bug affects 6 people
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Yashwant
hplip (Ubuntu)
Incomplete
High
Unassigned

Bug Description

Binary package hint: hplip

 When I click on the hplip tool box it won't open. Also my microphone does not work on 10.04 nor 10.10. I have an Acer Aspire 3810TZ.

ProblemType: Crash
DistroRelease: Ubuntu 10.10
Package: hplip-data 3.10.6-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-10.15-generic 2.6.35-rc5
Uname: Linux 2.6.35-10-generic i686
Architecture: i386
CrashCounter: 1
Date: Sat Jul 24 22:11:55 2010
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
InterpreterPath: /usr/bin/python2.6
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: Acer Aspire 3810TZ
PackageArchitecture: all
Papersize: letter
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-10-generic root=UUID=51a4ae7b-72c9-4f6d-84c0-a4d7953a61b8 ro quiet splash
ProcCmdline: python /usr/bin/hp-toolbox
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SegvAnalysis:
 Segfault happened at: 0x80d4498: mov 0x8(%edx),%edx
 PC (0x080d4498) ok
 source "0x8(%edx)" (0x00000008) not located in a known VMA region (needed readable region)!
 destination "%edx" ok
SegvReason: reading NULL VMA
Signal: 11
SourcePackage: hplip
StacktraceTop:
 g_type_check_instance () from /usr/lib/libgobject-2.0.so.0
 g_signal_connect_data () from /usr/lib/libgobject-2.0.so.0
 ?? () from /usr/lib/libgtk-x11-2.0.so.0
 g_type_create_instance () from /usr/lib/libgobject-2.0.so.0
 ?? () from /usr/lib/libgobject-2.0.so.0
Title: toolbox.py crashed with SIGSEGV in g_type_check_instance()
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 05/22/2009
dmi.bios.vendor: Acer
dmi.bios.version: V1.03
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Aspire 3810TZ
dmi.board.vendor: Acer
dmi.board.version: PSMBOU-1234567
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: None
dmi.modalias: dmi:bvnAcer:bvrV1.03:bd05/22/2009:svnAcer:pnAspire3810TZ:pvrV1.03:rvnAcer:rnAspire3810TZ:rvrPSMBOU-1234567:cvnAcer:ct1:cvrNone:
dmi.product.name: Aspire 3810TZ
dmi.product.version: V1.03
dmi.sys.vendor: Acer

Revision history for this message
jazz41408 (newviolinist) wrote :
Revision history for this message
Apport retracing service (apport) wrote :

StacktraceTop:
 g_type_check_instance (type_instance=0x0)
 g_signal_connect_data (instance=0x0,
 gtk_menu_shell_init (menu_shell=0x9aeb010)
 g_type_create_instance (type=162154744)
 g_object_constructor (type=162154744,

Revision history for this message
Apport retracing service (apport) wrote : Stacktrace.txt
Revision history for this message
Apport retracing service (apport) wrote : ThreadStacktrace.txt
Changed in hplip (Ubuntu):
importance: Undecided → Medium
tags: removed: need-i386-retrace
visibility: private → public
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

jazz41408, please open a separate bug for your microphone problem.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

I have created the HPLIP 3.10.6-0ubuntu1 package on 23 Jul 2010 on a Maverick box which did not get updated for some days. There the hp-toolbox worked perfectly. Then I updated the system and the crash happened. Seems to be caused by changes in packages coming in with the update (glib?).

I have reported this via apport as bug 610620. If this is the same, apport will soon mark it as a duplicate.

Changed in hplip (Ubuntu):
importance: Medium → High
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Can someone at HP look into this crash? Needs an up-to-date Maverick.

Revision history for this message
jazz41408 (newviolinist) wrote :

Hplip is currently working fine. The updates that were sent out this morning about 10 am this morning.

Revision history for this message
Linuxexperte (andrea-koeth) wrote :

yes, I can confirm that hplip-gui has come back to working. It sems, that some of the dependencies have changed. But I am glad, that this useful tool works again. Thanks for this work and please keep up this package in Ubuntu.
especially for beginners, this is a very easy way to install hp-printers, otherwise than using gnome-config-printer or something like that.
I also hope, that this tool will be integrated into further Ubuntu-distros. It would be an annoying fact, if such a helpful tool would be dropped.

Greetings
Linuxexperte

Changed in hplip:
assignee: nobody → Yashwant (yashlinuxprnt)
Jason Schuh (jschuh11)
Changed in hplip (Ubuntu):
status: New → Incomplete
michelle (mitchy-72)
information type: Public → Private Security
information type: Private Security → Public
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