systray.py crashed with SIGSEGV in hpmud_open_device()

Bug #608019 reported by clauseng@foundtechnologies.com
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Invalid
Undecided
Unassigned
hplip (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

Binary package hint: hplip

This only happened once so far right after adding my first networked printer on the HP Device Manager. System try HP icon worked fine after that and appears to have no further problem.

ProblemType: Crash
DistroRelease: Ubuntu 10.10
Package: hplip-data 3.10.5-3ubuntu3 [modified: usr/share/hplip/__init__.py usr/share/hplip/base/magic.py usr/share/hplip/base/models.py usr/share/hplip/base/utils.py usr/share/hplip/check.py usr/share/hplip/data/models/models.dat usr/share/hplip/installer/dcheck.py usr/share/hplip/scan/sane.py usr/share/hplip/setup.py usr/share/hplip/ui4/systemtray.py usr/share/hplip/ui4/ui_utils.py]
ProcVersionSignature: Ubuntu 2.6.35-8.13-generic-pae 2.6.35-rc5
Uname: Linux 2.6.35-8-generic-pae i686
Architecture: i386
CrashCounter: 1
Date: Tue Jul 20 20:44:27 2010
Disassembly: => 0x0: Cannot access memory at address 0x0
ExecutablePath: /usr/share/hplip/systray.py
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Alpha i386 (20100701)
InterpreterPath: /usr/bin/python2.6
Lpstat: device for Photosmart_C5100: hp:/net/Photosmart_C5100_series?ip=192.168.8.100
MachineType: TOSHIBA Satellite L645D
PackageArchitecture: all
Papersize: letter
PpdFiles: Photosmart_C5100: HP Photosmart c5100 Series, hpcups 3.10.5
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-8-generic-pae root=UUID=e68d284f-61a4-4ee8-9609-0a8c88621654 ro quiet splash
ProcCmdline: python /usr/bin/hp-systray --force-startup
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
 LC_CTYPE=C
SegvAnalysis:
 Segfault happened at: 0x0: Cannot access memory at address 0x0
 PC (0x00000000) not located in a known VMA region (needed executable region)!
SegvReason: executing NULL VMA
Signal: 11
SourcePackage: hplip
StacktraceTop:
 ?? ()
 hpmud_open_device (
 open_device (self=0x0, args=0xb73e67ac)
 PyEval_EvalFrameEx ()
 PyEval_EvalCodeEx ()
Title: systray.py crashed with SIGSEGV in hpmud_open_device()
UserGroups: adm admin cdrom dialout lp lpadmin netdev plugdev sambashare
dmi.bios.date: 04/16/2010
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.40
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Guam
dmi.board.vendor: AMD Corp.
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.40:bd04/16/2010:svnTOSHIBA:pnSatelliteL645D:pvrPSK0QU-00Q004:rvnAMDCorp.:rnGuam:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite L645D
dmi.product.version: PSK0QU-00Q004
dmi.sys.vendor: TOSHIBA

Revision history for this message
clauseng@foundtechnologies.com (clauseng) wrote :
visibility: private → public
Revision history for this message
Apport retracing service (apport) wrote :

StacktraceTop:
 ?? ()
 ?? ()
 PyEval_EvalFrameEx (f=0xb70b47a0, throwflag=0)
 PyEval_EvalCodeEx (co=0xb7362e30, globals=0xb734edfc,
 PyEval_EvalFrameEx (f=0x9ef8e1c, throwflag=0)

Revision history for this message
Apport retracing service (apport) wrote : Stacktrace.txt
Revision history for this message
Apport retracing service (apport) wrote : ThreadStacktrace.txt
Changed in hplip (Ubuntu):
importance: Undecided → Medium
tags: removed: need-i386-retrace
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Can someone at HP have a look into this?

Revision history for this message
clauseng@foundtechnologies.com (clauseng) wrote : Re: [Bug 608019] Re: systray.py crashed with SIGSEGV inhpmud_open_device()

Not sure how to submit this to HP. The HPLIP package isn't directly
supported by HP. It is from a linked affiliated site that supports the
HPLIP package.

Currently, I can't get HPLIP to even run any more at all, and I have
upgraded my kernel 3 times since this defect first occurred, so I'm not in
a position to retest this or recreate it and it may not even be a valid
defect anymore. Several other defects concerning hplip will need to be
addressed to get the package operating first, I believe, before we can
reopen this.

On Wed, 28 Jul 2010 20:26:57 -0000, Till Kamppeter
<email address hidden> wrote:
> Can someone at HP have a look into this?
>
> ** Also affects: hplip
> Importance: Undecided
> Status: New

Revision history for this message
dino99 (9d9) wrote :

This version is outdated and no more supported

Changed in hplip (Ubuntu):
status: New → Invalid
Changed in hplip:
status: New → Invalid
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