Comment 7 for bug 59409

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) wrote :

Till--I was going to submit a seperate bug however found this one and I think they are related. I'll also send this to the rest of the team and see if they have any thoughts on it.

Issue:
Using the pre-installed HPLIP to configure a printer (in this case photosmart 3310) the hp-setup is not correctly selecting the fax ppd.

Steps:
Clean gutsy system
Install python-qt3
Run hp-setup
Configure a printer with fax using the default settings (i tested a networked photosmart 3310)
Error at the end "Unable to find HP Fax PPD File. Please check your HPLIP installation and try again."

Install Log:

FAX QUEUE SETUP
hp-setup[9738]: debug: {}

 q=quit) ?er a name for this fax queue (m=use model name:'Photosmart_3300_fax'*,
Using queue name: Photosmart_3300_fax
hp-setup[9738]: debug: Found PDD file: lsb/usr/hpijs/HP/HP-Fax-hplip.ppd.gz
Enter a location description for this printer (q=quit) ?
Enter additonal information or notes for this printer (q=quit) ?

Adding fax queue to CUPS:
Device URI: hpfax:/net/Photosmart_3300_series?ip=15.252.59.48
Queue name: Photosmart_3300_fax
PPD file: lsb/usr/hpijs/HP/HP-Fax-hplip.ppd.gz
Location:
Information:
hp-setup[9738]: debug: addPrinter('Photosmart_3300_fax', 'hpfax:/net/Photosmart_3300_series?ip=15.252.59.48', '', 'lsb/usr/hpijs/HP/HP- Fax-hplip.ppd.gz', '', '')
error: PPD file 'lsb/usr/hpijs/HP/HP-Fax-hplip.ppd.gz' not found.
hp-setup[9738]: debug: {}
error: Fax queue setup failed. Please restart CUPS and try again.

Locate Fax PPD:
sudo updatedb
locate Fax outputs:
/usr/share/ppd/hpijs/HP/HP-Fax-hplip.ppd.gz

The problem:
Setup is looking for :
hp-setup[9738]: debug: Found PDD file: lsb/usr/hpijs/HP/HP-Fax-hplip.ppd.gz

Notice the LSB/USR..
It should be /usr/share/ppd, not lsb/usr/...also the file seems to be in /usr/share/ppd/hpijs/HP while setup is looking in /usr/hpijs/HP.

Works:
HPLIP 2.7.7 installed form source
HPLIP 2.7.10 installed from source

Does not work:
2.7.7.dfsg.1-0ubuntu5

I've been able to reproduce this several times, although I am unable to reproduce it after installing the HPLIP source (http://hplip.sf.net ) version 2.7.10 nor was I able to reproduce this by installing hplip 2.7.7..seems to be only the pre-installed ubuntu version.

Aaron