Lucid HPLIP 3.10.2 Photosmart C5500 PPD file maximum resolution was mistakenly downgraded to 600 dpi

Bug #580326 reported by MMarking on 2010-05-14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)

Bug Description

Binary package hint: hplip

I just upgraded a Karmic box to Lucid and use always use HPLIP from the official repos.

When testing my Photosmart C5580 printer I noticed that the printer test page said "600x600 dpi" resolution, it used to say "1200x1200 dpi" for the past year and a half since HPLIP 2.8.7! Then I looked in the printing dialog boxes (including hp-systray settings) and noticed that the maximum dpi settings were reduced to 600 dpi, they used to be 1200 dpi.

I pulled the PPD file out of Karmic's "hpijs-ppds_3.9.8-1ubuntu2_all.deb" package and compared it with the Lucid version installed at /etc/cups/ppd/Photosmart_C5500.ppd and noticed that all of the 1200 dpi entries were changed to 600 dpi including the "Params=Quality:Quality=" line and the "-r" parameters.

I changed back everything that was regressed to 600 dpi res and quality and performed visual tests and the problem appears to be fixed. I'm going to attach the original PPD and my fixed version.

MMarking (cpt-mocha) wrote :
MMarking (cpt-mocha) wrote :
tags: added: c5500 dpi hpijs hplip photosmart ppd
MMarking (cpt-mocha) wrote :

Why isn't this being addressed? Further hplip and cups related updates that have come down (since I originally reported this) still have the PPD file with 600 dpi max.

MMarking (cpt-mocha) wrote :

This is still an issue with the HPLIP in Maverick. Oh well, I guess I'm the only person printing photos with this kind of printer.

Till Kamppeter (till-kamppeter) wrote :

Needs to be fixed by the HPLIP developers at HP. Adding upstream task.

gf (gf-interlinks) wrote :

Hello M,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 580326
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
[Ubuntu Bug Squad volunteer triager]

Changed in hplip:
status: New → Incomplete
Changed in hplip (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers