pdf printing on karmic fails: Backend "hp" returned status 1 (failed)

[ITCons]

Binary package hint: cups

Using cups CUPS Version 1.4.1 from Karmic Koala, I have problems printing PDF Files.

The message in the Webinterface is: abgebrochen "/usr/lib/cups/backend/hp failed"

Printer is: HP Color LaserJet 2550L

This is the /var/log/cups/error_log extract:

 [05/Jan/2010:18:44:01 +0100] [Job 67] Starting renderer with command: "cat"
D [05/Jan/2010:18:44:01 +0100] [Job 67] Starting process "kid3" (generation 1)
D [05/Jan/2010:18:44:01 +0100] [Job 67] Starting process "kid4" (generation 2)
D [05/Jan/2010:18:44:01 +0100] [Job 67] Starting process "renderer" (generation 2)
D [05/Jan/2010:18:44:01 +0100] [Job 67] JCL: 12345X@PJL
D [05/Jan/2010:18:44:01 +0100] [Job 67] <job data>
D [05/Jan/2010:18:44:01 +0100] [Job 67]
D [05/Jan/2010:18:44:01 +0100] [Job 67]
D [05/Jan/2010:18:44:01 +0100] [Job 67] Closing renderer
D [05/Jan/2010:18:44:01 +0100] [Job 67] renderer exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67] kid4 exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67] kid3 finished
D [05/Jan/2010:18:44:01 +0100] [Job 67] kid3 exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67] pdf-to-ps exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67]
D [05/Jan/2010:18:44:01 +0100] [Job 67] Closing foomatic-rip.
D [05/Jan/2010:18:44:01 +0100] [Job 67] STATE: +connecting-to-device
D [05/Jan/2010:18:44:01 +0100] [Job 67] prnt/backend/hp.c 720: ERROR: cannot open device stat=12: hp:/usb/hp_color_LaserJet_2550_series?serial=00CNHHC16118
D [05/Jan/2010:18:44:01 +0100] [Job 67] Backend returned status 1 (failed)
D [05/Jan/2010:18:44:01 +0100] [Job 67] End of messages
D [05/Jan/2010:18:44:01 +0100] [Job 67] printer-state=3(idle)
D [05/Jan/2010:18:44:01 +0100] [Job 67] printer-state-message="/usr/lib/cups/backend/hp failed"
D [05/Jan/2010:18:44:01 +0100] [Job 67] printer-state-reasons=none

On another note, using the post from the following bugreport fixes the issue:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/407344/

Nevertheless, Downgrading to cups 1.3.9–1 seems not the optimal choice and the bug should be fixed in future releases of Cups. Spent the whole day troubleshooting the printer setup in a network installation, finding out at the end that cups is instable.
Please give any comments or hints how I can help in fixing this issue. Thanks.

[pinzia (pinzia)]

try to update cups and cairo.
Try to reinstall hplip

[Till Kamppeter (till-kamppeter)]

Can you also try the proposed fix of bug 463059 to see whether this helps? Thanks.

[Marc Quinton (mquinton)]

this bug also affects me. When it "release job" in CUPS admin, printing goes OK. I'm using sleep and hibernation ; perhaps this bug is related to this.

[Marc Quinton (mquinton)]

my CUPS log file.

[Till Kamppeter (till-kamppeter)]

ITCons, is your printer connected and turned on? Did your router perhaps give another IP to your printer?

[Till Kamppeter (till-kamppeter)]

Sorry, another try:

Marc Quinton, is your printer connected and turned on? Did your router perhaps give another IP to your printer?

ITCons, is your printer connected and turned on? Is your USB cable OK? Does "lsusb" still show your printer after suspend/hibernation?

[Marc Quinton (mquinton)]

Hello Till,

my printer is connected by network and usually switched of. This is an interesting idea ; I should make a try putting my computer sleeping and then restart it, but with my printer awake.

The bug is still present with lucid-beta-2 (near rc).

[ITCons (a-schmid)]

Downgrading to Downgrading to cups 1.3.9–1 resolves this issue.
A cable problem?

[gf (gf-interlinks-deactivatedaccount)]

Hello Itcons,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 503471
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

[Launchpad Janitor (janitor)]

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]