karmic printing regression on HP PSC 750

[Steve Langasek]

Binary package hint: hplip

After an upgrade some time in the past two weeks, printing to my HP PSC 750 has stopped working correctly. Color print jobs come out squished against the right margin; black&white print jobs come out printing at 1/4 size, with the quarter to the right of the actual print output filled with what looks like a barcode.

ProblemType: Bug
Architecture: amd64
Date: Wed Jul 1 12:37:08 2009
DistroRelease: Ubuntu 9.10
Lpstat:
 device for davidson-printer: smb://WORKGROUP/EXCALIBUR/Printer2
 device for HP-Laserjet: ipp://192.168.4.112:631/printers/HP-Laserjet
 device for HP-LaserJet-1200: hp:/usb/HP_LaserJet_1200?serial=00CNCF134347
 device for PDF: cups-pdf:/
 device for PSC-750: usb://HP/PSC%20750?serial=MY2ASD4157WB
MachineType: LENOVO 6371CTO
Package: hplip 3.9.6-0ubuntu3
Papersize: letter
PpdFiles:
 /etc/cups/ppd/davidson-printer.ppd:*NickName: "HP Color LaserJet CP3505 Postscript (recommended)"
 HP-LaserJet-1200: HP LaserJet 1200 pcl3, hpcups 3.9.6
 PSC-750: HP PSC 750, hpcups 3.9.6
ProcCmdLine: root=/dev/mapper/hostname-root ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.30-10.12-generic
SourcePackage: hplip
Uname: Linux 2.6.30-10-generic x86_64
dmi.bios.date: 12/27/2006
dmi.bios.vendor: LENOVO
dmi.bios.version: 7IET23WW (1.04 )
dmi.board.name: 6371CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7IET23WW(1.04):bd12/27/2006:svnLENOVO:pn6371CTO:pvrThinkPadT60:rvnLENOVO:rn6371CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 6371CTO
dmi.product.version: ThinkPad T60
dmi.sys.vendor: LENOVO

[Till Kamppeter (till-kamppeter)]

Are your other printer (laser printers, PDF printer, Samba share) working correctly?

The error_log does not show any error or irregularity in the print job, looks like the problem is driver-internal.

[Steve Langasek (vorlon)]

On Wed, Jul 01, 2009 at 09:41:42PM -0000, Till Kamppeter wrote:
> Are your other printer (laser printers, PDF printer, Samba share)
> working correctly?

I don't have any other printers.

> The error_log does not show any error or irregularity in the print job,
> looks like the problem is driver-internal.

Which means what, then?

--
Steve Langasek Give me a lever long enough and a Free OS
Debian Developer to set it on, and I can move the world.
Ubuntu Developer http://www.debian.org/
<email address hidden> <email address hidden>

[Steve Langasek (vorlon)]

Ok, I see that the "other printers" refers to the list of other configured printers on the system, which were included in the apport info. All of these printer configs refer to printers on other networks, not anything that's available to me here. I don't even have cups-pdf installed, I just haven't bothered removing the config entry. If there's something specific you'd like me to test, please let me know.

[Till Kamppeter (till-kamppeter)]

Adding HPLIP upstream task.

Can anyone at HP look into this problem? Thanks in advance.

[JonB (jbuckingham)]

I've seen similar things with my PSC 2175 - print outs are scaled down by 50% (quarter area) by default, or really tiny when using kprinter filters such as pamphlet.

Distro: opensuse 11.1
HP Linux Imaging and Printing System (ver. 3.9.6b)
Printer/Fax Setup Utility ver. 9.0

Originally I had this issue with the packman packages, so I uninstalled them and reinstalled direct from the hp page as per
this process...
http://forums.opensuse.org/hardware/417563-hplip-hosed-yet-again-after-recent-updates-05-july-2009-a.html#post2015070

But it made no difference.

I set print quality to draft as per https://bugs.launchpad.net/hplip/+bug/392040, but that does not solve the issue when printing using kprinter filters. It does fix printing without kprinter filters.

Any ideas?

Thanks.

[Till Kamppeter (till-kamppeter)]

Can everyone who has this problem switch the printout quality options to other settings then "Normal"? Does "Draft", "High", "Best", "Photo" work correctly?

[Steve Langasek (vorlon)]

I don't know; the printer config is now broken completely, showing me this error message:

  Filter "hpcups" for printer "PSC-750" not available: No such file or directory

I certainly didn't remove any filters by hand, so something has further broken my printer setup on upgrade.

[Steve Langasek (vorlon)]

BTW, before this latest breakage I *did* test with draft, and that didn't work either.

[Till Kamppeter (till-kamppeter)]

Is the hplip-cups package installed on your system?

[Till Kamppeter (till-kamppeter)]

Plrease attach your PPD file, /etc/cups/ppd/PSC-750.ppd

After that, can you try the following:

lpadmin -p PSC-750 -E -m drv:///hpijs.drv/hp-psc_750-hpijs.ppd

Does it work now?

Do also (hplip-cups must be installed)

lpadmin -p PSC-750 -E -m drv:///hpcups.drv/hp-psc_750.ppd

Does this work?

[Steve Langasek (vorlon)]

Yes, hplip-cups is installed. /etc/cups/ppd/PSC-750.ppd attached.

[Steve Langasek (vorlon)]

On Fri, Aug 21, 2009 at 07:20:26AM -0000, Till Kamppeter wrote:
> After that, can you try the following:

> lpadmin -p PSC-750 -E -m drv:///hpijs.drv/hp-psc_750-hpijs.ppd

> Does it work now?

This one works.

> Do also (hplip-cups must be installed)

> lpadmin -p PSC-750 -E -m drv:///hpcups.drv/hp-psc_750.ppd

> Does this work?

This does also.

--
Steve Langasek Give me a lever long enough and a Free OS
Debian Developer to set it on, and I can move the world.
Ubuntu Developer http://www.debian.org/
<email address hidden> <email address hidden>

[Steve Langasek (vorlon)]

Given that changing the PPD gets printing working, does that give enough information to fix the bug? Would direct access to the hardware make any difference here?

[Till Kamppeter (till-kamppeter)]

The differences between the not-working PPD which you have attached and the working hpcups PPD you can see below.

Try to return to your original PPD via

lpadmin -p PSC-750 -E -P PSC-750.ppd

Does it stop working now? If so, apply each change show below manually to your /etc/cups/ppd/PSC-750.ppd and do not forget to restart CUPS after each change. Tell which change actually makes the printer working again.\

----------

--- PSC-750.ppd 2009-08-27 01:33:02.000000000 +0200
+++ x 2009-08-28 13:38:51.000000000 +0200
@@ -1,6 +1,6 @@
 *PPD-Adobe: "4.3"
-*% PPD file for HP PSC 750 with CUPS.
-*% Created by the CUPS PPD Compiler v1.2.3.
+*%%%% PPD file for HP PSC 750 with CUPS.
+*%%%% Created by the CUPS PPD Compiler CUPS v1.4.0.
 *% (c) 2008 Copyright Hewlett-Packard Development Company, LP
 *FormatVersion: "4.3"
 *FileVersion: "hpcups 3.9.8"
@@ -12,10 +12,7 @@
 *ModelName: "HP PSC 750"
 *ShortNickName: "HP PSC 750"
 *NickName: "HP PSC 750, hpcups 3.9.8"
-*PSVersion: "(3010.000) 705"
-*PSVersion: "(3010.000) 707"
-*PSVersion: "(3010.000) 815"
-*PSVersion: "(3010.000) 853"
+*PSVersion: "(3010.000) 0"
 *LanguageLevel: "3"
 *ColorDevice: True
 *DefaultColorSpace: RGB
@@ -29,10 +26,11 @@
 *cupsFlipDuplex: True
 *cupsModelName: "DESKJET 930"
 *1284DeviceID: "MFG:HP;MDL:psc 750;DES:psc 750;"
-*cupsVersion: 1.3
+*cupsVersion: 1.4
 *cupsModelNumber: 0
 *cupsManualCopies: True
 *cupsFilter: "application/vnd.cups-raster 0 hpcups"
+*cupsLanguages: "en"
 *UIConstraints: *Duplex *OptionDuplex False
 *UIConstraints: *OptionDuplex False *Duplex
 *UIConstraints: *hpInkSet Color *OutputMode NormalGray
@@ -280,7 +278,6 @@
 *ParamCustomPageSize WidthOffset: 3 points 0 0
 *ParamCustomPageSize HeightOffset: 4 points 0 0
 *ParamCustomPageSize Orientation: 5 int 0 0
-*RequiresPageRegion All: True
 *OpenUI *Duplex/Double-Sided Printing: PickOne
 *OrderDependency: 10.0 PageSetup *Duplex
 *DefaultDuplex: None
@@ -369,4 +366,4 @@
 *Font Times-Roman: Standard "(1.05)" Standard ROM
 *Font ZapfChancery-MediumItalic: Standard "(1.05)" Standard ROM
 *Font ZapfDingbats: Special "(001.005)" Special ROM
-*% End of hp-psc_750.ppd, 23766 bytes.
+*% End of hp-psc_750.ppd, 23679 bytes.

[Steve Langasek (vorlon)]

Reapplied the original .ppd with 'lpadmin -p PSC-750 -E -P PSC-750.ppd'. Printing still works. Is it possible that this was fixed incidentally in some package change along the way, or did running this lpadmin command overwrite some other setting that was relevant?

[Steve Langasek (vorlon)]

ping? Do you think this bug should be closed?

[Till Kamppeter (till-kamppeter)]

Sorry for the late reply.

The command 'lpadmin -p PSC-750 -E -P PSC-750.ppd' dooes the following:

- Replacing the queue's PPD with the given PPD ('-P <ppd>')
- Enabling the queue and making it accepting jobs ('-E')

Nothing else is done by this command.

It is possible that some recent updates can have fixed it. There were especially manu uploads of the CUPS package.

As your printer works again I am closing this bug report.