HP printer hangs in the middle of large print jobs

[Nick B.]

Binary package hint: hplip

On Ubuntu 9.04 while printing a document from Openoffice, my printer, an HP c4385, just stops in the middle of the job. It prints out a few pages and then started to feed the next piece of paper through and it stopped. (Not a paper jam) At this point the only thing I can do is press the power button on the printer. When I do this it rolls the paper out of the printer, and then tries to shut down but it freezes then and I have to pull the power cord on it. When I turn it back on it doesn't resume printing or anything, I have to go reprint the document again. This only seems to happen when it's a very large print job. The document that I was able to reproduce this numerous times with was 20 pages and it contained a lot of images with transparency in them. The print job was near 400MB in size. This printer is on the network and I tried with other computers on the network and I was able to reproduce the problem. I'm able to print this document fine from Openoffice on Windows so it's not a printer problem.

Steps to reproduce
1. Open system-config-printer, right click on the printer and select Properties.
2. Go to Job Options
3. At the bottom under Other Options add a new value called "outputorder" (no quotes)
4. For the value of outputorder add "reverse" (no quotes), click Apply
5. Open the attached document in OpenOffice
6. File > Print. Only print pages 1-14
7. Be patient it takes a long time to process the job
8. Printer freezes up consistently on the third page (Page 12 since it's reverse) Then this starts appearing in the system log until I pull the plug on the printer to reset it
Photosmart_C4380_series?ip=192.168.1.3: io/hpmud/jd.c 525: timeout write_channel hp:/net/Photosmart_C4380_series?ip=192.168.1.3

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
Lpstat: device for Photosmart_C4380: hp:/net/Photosmart_C4380_series?ip=192.168.1.3
MachineType: Hewlett-Packard HP Pavilion dv6500 Notebook PC
NonfreeKernelModules: nvidia
Package: hpijs 3.9.2-3ubuntu4
Papersize: letter
PpdFiles: Photosmart_C4380: HP Photosmart c4380 Series hpijs, 3.9.2
ProcCmdLine: root=UUID=b22143b2-814c-45da-8c40-7ed05c9ea228 ro quiet splash vga=0x361
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/zsh
ProcVersionSignature: Ubuntu 2.6.28-11.42-generic
SourcePackage: hplip

[Mauricio Tucci (mauriciotucci)]

I have the problem when printting just 1 page that contains big images like a high resolution photo. The HP Photosmart starts print job and hangs in the middle.

[gf (gf-interlinks-deactivatedaccount)]

Hello Nick,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 373043
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G

[Launchpad Janitor (janitor)]

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]