HP printer hangs in the middle of large print jobs

Bug #373043 reported by Nick B. on 2009-05-07
This bug affects 1 person
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)

Bug Description

Binary package hint: hplip

On Ubuntu 9.04 while printing a document from Openoffice, my printer, an HP c4385, just stops in the middle of the job. It prints out a few pages and then started to feed the next piece of paper through and it stopped. (Not a paper jam) At this point the only thing I can do is press the power button on the printer. When I do this it rolls the paper out of the printer, and then tries to shut down but it freezes then and I have to pull the power cord on it. When I turn it back on it doesn't resume printing or anything, I have to go reprint the document again. This only seems to happen when it's a very large print job. The document that I was able to reproduce this numerous times with was 20 pages and it contained a lot of images with transparency in them. The print job was near 400MB in size. This printer is on the network and I tried with other computers on the network and I was able to reproduce the problem. I'm able to print this document fine from Openoffice on Windows so it's not a printer problem.

Steps to reproduce
1. Open system-config-printer, right click on the printer and select Properties.
2. Go to Job Options
3. At the bottom under Other Options add a new value called "outputorder" (no quotes)
4. For the value of outputorder add "reverse" (no quotes), click Apply
5. Open the attached document in OpenOffice
6. File > Print. Only print pages 1-14
7. Be patient it takes a long time to process the job
8. Printer freezes up consistently on the third page (Page 12 since it's reverse) Then this starts appearing in the system log until I pull the plug on the printer to reset it
Photosmart_C4380_series?ip= io/hpmud/jd.c 525: timeout write_channel hp:/net/Photosmart_C4380_series?ip=

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
Lpstat: device for Photosmart_C4380: hp:/net/Photosmart_C4380_series?ip=
MachineType: Hewlett-Packard HP Pavilion dv6500 Notebook PC
NonfreeKernelModules: nvidia
Package: hpijs 3.9.2-3ubuntu4
Papersize: letter
PpdFiles: Photosmart_C4380: HP Photosmart c4380 Series hpijs, 3.9.2
ProcCmdLine: root=UUID=b22143b2-814c-45da-8c40-7ed05c9ea228 ro quiet splash vga=0x361
 PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.28-11.42-generic
SourcePackage: hplip

Nick B. (futurepilot) wrote :
Nick B. (futurepilot) wrote :
description: updated
Mauricio Tucci (mauriciotucci) wrote :

I have the problem when printting just 1 page that contains big images like a high resolution photo. The HP Photosmart starts print job and hangs in the middle.

gf (gf-interlinks) wrote :

Hello Nick,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 373043
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.

Changed in hplip:
status: New → Incomplete
Changed in hplip (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status: Incomplete → Expired
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