HPLIP Toolbox print settings have no influence on cups

Bug #356867 reported by unggnu on 2009-04-07
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)

Bug Description

Binary package hint: hplip

If I change e.g. the paper size from letter to A4 in HPLIP Toolbox it has no influence on the Cups setting. I have to manually also change this with one of the gnome printer configuration tools. This happens even for the quality settings and I guess all others too.
This bug happens in Jaunty and at least until Breezy in all other Ubuntu versions.

Btw. why doesn't hplip toolbox or the cups configuration tool change the global paper variable too. According to the Apport attachments my default paper size is still letter while I have set A4 in the printer configurations.
I guess this variables are the reason why some programs (e.g. Evolution or Document Viewer) print many pages cropped.

ProblemType: Bug
Architecture: amd64

DistroRelease: Ubuntu 9.04
 device for Photosmart_3300: hp:/net/Photosmart_3300_series?ip=
 device for Photosmart_3300_fax: hpfax:/net/Photosmart_3300_series?ip=
MachineType: Gigabyte Technology Co., Ltd. EP45-DS3L
Package: hplip-gui 3.9.2-3ubuntu3
PackageArchitecture: all
Papersize: letter
 Photosmart_3300_fax: HP Fax
 Photosmart_3300: HP Photosmart 3300 Series hpijs, hpijs 3.9.2
ProcCmdLine: root=/dev/mapper/root ro quiet splash
ProcVersionSignature: Ubuntu 2.6.28-11.40-generic
SourcePackage: hplip

unggnu (unggnu) wrote :
summary: - HPLIP Toolbox print settings has no influence on cups
+ HPLIP Toolbox print settings have no influence on cups
Download full text (5.2 KiB)

I have confirmed that I'm having a similar problem on Jaunty. My CUPS output:

My cups output:

D [07/Apr/2009:14:39:39 -0700] [Job 207]
D [07/Apr/2009:14:39:39 -0700] [Job 207] Parameter Summary
D [07/Apr/2009:14:39:39 -0700] [Job 207] -----------------
D [07/Apr/2009:14:39:39 -0700] [Job 207]
D [07/Apr/2009:14:39:39 -0700] [Job 207] Spooler: cups
D [07/Apr/2009:14:39:39 -0700] [Job 207] Printer: Photosmart_C3100
D [07/Apr/2009:14:39:39 -0700] [Job 207] Shell: /bin/bash
D [07/Apr/2009:14:39:39 -0700] [Job 207] PPD file: /etc/cups/ppd/Photosmart_C3100.ppd
D [07/Apr/2009:14:39:39 -0700] [Job 207] ATTR file:
D [07/Apr/2009:14:39:39 -0700] [Job 207] Printer model: HP PS c3100 Series hpijs, hpijs 3.9.2
D [07/Apr/2009:14:39:39 -0700] [Job 207] Job title: tmpfo0h_J
D [07/Apr/2009:14:39:39 -0700] [Job 207] File(s) to be printed:
D [07/Apr/2009:14:39:39 -0700] [Job 207] <STDIN>
D [07/Apr/2009:14:39:39 -0700] [Job 207]
D [07/Apr/2009:14:39:39 -0700] [Job 207] Ghostscript extra search path ('GS_LIB'): /usr/share/cups/fonts
D [07/Apr/2009:14:39:39 -0700] [Job 207] Printing system options:
D [07/Apr/2009:14:39:39 -0700] [Job 207] Pondering option 'media=Letter'
D [07/Apr/2009:14:39:39 -0700] [Job 207] Pondering option 'sides=one-sided'
D [07/Apr/2009:14:39:39 -0700] [Job 207] Pondering option 'finishings=3'
D [07/Apr/2009:14:39:39 -0700] [Job 207] Unknown option finishings=3.
D [07/Apr/2009:14:39:39 -0700] [Job 207] Pondering option 'number-up=1'
D [07/Apr/2009:14:39:39 -0700] [Job 207] Unknown option number-up=1.
D [07/Apr/2009:14:39:39 -0700] [Job 207] Pondering option 'job-uuid=urn:uuid:81b20d22-2fad-3793-66be-65252c52834e'
D [07/Apr/2009:14:39:39 -0700] [Job 207] Unknown option job-uuid=urn:uuid:81b20d22-2fad-3793-66be-65252c52834e.
D [07/Apr/2009:14:39:39 -0700] [Job 207] Options from the PPD file:
D [07/Apr/2009:14:39:39 -0700] [Job 207] Pondering option 'PageSize=A4'
D [07/Apr/2009:14:39:39 -0700] [Job 207]
D [07/Apr/2009:14:39:39 -0700] [Job 207] ================================================
D [07/Apr/2009:14:39:39 -0700] [Job 207]
D [07/Apr/2009:14:39:39 -0700] [Job 207] File: <STDIN>
D [07/Apr/2009:14:39:39 -0700] [Job 207]
D [07/Apr/2009:14:39:39 -0700] [Job 207] ================================================
D [07/Apr/2009:14:39:39 -0700] [Job 207]
D [07/Apr/2009:14:39:39 -0700] [Job 207] pstopdf 6 args: 207 aaron tmpfo0h_J 1 media=Letter sides=one-sided finishings=3 number-up=1 PageSize=A4 job-uuid=urn:uuid:81b20d22-2fad-3793-66be-65252c52834e /var/spool/cups/d00207-001
D [07/Apr/2009:14:39:39 -0700] [Job 207] PPD: /etc/cups/ppd/Photosmart_C3100.ppd
I [07/Apr/2009:14:39:39 -0700] Saving subscriptions.conf...
D [07/Apr/2009:14:39:39 -0700] cupsdCloseClient: 16
D [07/Apr/2009:14:39:39 -0700] [Job 207] Resolution: 1200
D [07/Apr/2009:14:39:39 -0700] [Job 207] PPD options: -r1200
D [07/Apr/2009:14:39:39 -0700] [Job 207] PostScript to be injected:
D [07/Apr/2009:14:39:39 -0700] [Job 207] Running cat | /usr/bin/ps2pdf13 -dAutoRotatePages=/None -dAutoFilterColorImages=false -dNOPLATFONTS -dPARANOIDSAFER -sstdout=%stderr -dColorImageFilter=/FlateEncode -dDoNumCopies -dPDFSETTINGS=/printer -r1200 - -
D [07/Apr/2009:14:39:39 -0700] [Job 207] G...


MMarking (cpt-mocha) wrote :

Could this also be related to the other bugs and comments I've posted regarding problems with the CD/DVD tray selection and photo tray selection? I'm running Intrepid and the only version of HPLIP that works properly for me is the old repository version 2.8.7. I'm using a C5580.

gf (gf-interlinks) wrote :

Hello Unggnu,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 356867
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.

Changed in hplip (Ubuntu):
status: New → Incomplete
Changed in hplip:
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status: Incomplete → Expired
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