hp-info crash on startup

Bug #353169 reported by Alvin on 2009-04-01
4
Affects Status Importance Assigned to Milestone
hplip (Debian)
New
Undecided
Unassigned
hplip (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: hplip

Steps to reproduce:
- run hp-info
Result is:
Segmentation fault (core dumped)

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
SourcePackage: hplip

Alvin (alvind) wrote :
Brian Murray (brian-murray) wrote :

I tried recreating this using hplip version 3.9.2-3ubuntu3 on the Jackalope and was unsuccessful. You mention that you received a crash report - apport should have presented you with a dialog to file that crash report. Where is that bug report? It should contain detailed information about the crash.

Changed in hplip (Ubuntu):
status: New → Incomplete
Alvin (alvind) wrote :

Apport didn't give me a crash report. I ran this in Konsole.

~$ hp-info

HP Linux Imaging and Printing System (ver. 3.9.2)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Segmentation fault (core dumped)

Alvin (alvind) wrote :

I searched a little further. Looks like I can't run hp-toolbox either. This gives a little more information.

~$ hp-toolbox

HP Linux Imaging and Printing System (ver. 3.9.2)
HP Device Manager ver. 15.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Traceback (most recent call last):
  File "/usr/bin/hp-toolbox", line 246, in <module>
    from ui4.devmgr5 import DevMgr5
  File "/usr/share/hplip/ui4/devmgr5.py", line 45, in <module>
    from dbus.mainloop.qt import DBusQtMainLoop
ImportError: No module named qt

Alvin (alvind) on 2009-04-02
description: updated
summary: - hp-info crashes on startup
+ hp-toolbox and hp-info crash on startup
Changed in hplip (Debian):
status: Unknown → New

Can someone who has more experience with Launchpad clean this bug report? It looks like my changes were not correct:

hp-toolbox had another problem. It was fixed by purging and reinstalling python-qt4-dbus.
hp-info still gives a segmentation fault.

So, the link with the Debian bug tracker should be removed. The bug is valid, but it is another issue and the report should be restored in its original state. (only hp-info crash)

Changed in hplip (Debian):
importance: Unknown → Undecided
summary: - hp-toolbox and hp-info crash on startup
+ hp-info crash on startup
description: updated
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