Ubuntu driver for HP D4200 fails when printing to networked printer shared on XP

Bug #289173 reported by strider22 on 2008-10-25

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4
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Undecided
Unassigned

Bug Description

I have an HP D4200 printer shared by an XP pc. Using the default system-config-printer in Ubuntu, when I add the printer, the tool finds the shared printer on the network.
Whenever I print however the printer queue hangs and the PC needs to be rebooted. Thus I am trying HPLIP.

I installed HPLIP but the network connection option will not find the shared printer.
If I manually put in the same URI as is in the cups tool, it still does not find it.
the URI is: smb://home/hydrogen/mainfloor
home is the windows workgroup
hydrogen is the pc name
mainfloor is the printer ID (this is a 3 floor house)
There is no browse option that I could find.

I have uninstalled, purged and deleted HPLIP and reinstalled. The first time I installed there was a broken package in aptitude returning an error. I fixed the package error before reinstalling but note that the dependencies did not appear to be removed. I do not know if it was necessary to remove the dependencies before reinstalling.

What should I do now?

gf (gf-interlinks) wrote :

Hello Strider,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 289173
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

Changed in hplip (Ubuntu):
status: New → Incomplete
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