CUPS does not detect printers via the hplip backend

Bug #23469 reported by Willem Herremans
12
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Fix Released
Medium
Matthias Klose

Bug Description

System: Ubuntu 5.10 RC
Package: hplip-base 0.9.5-2ubuntu2 (breezy)

Description:
------------

I am using an HP PSC 2110 multifunctional printer-scanner-copier.

When setting up the printer with the "gnome-cups-manager" (called with System
-> Administration -> Printing), the printer is detected alright, but only via
the usb backend, not via the hp backend. When I select the radio button
"Use another printer by specifying a port", the "Printer Port" drop down box
shows "hp no_device_found".

When the printer is setup as detected via the usb backend, printing works
alright, but when starting the "hp-toolbox" of the "hplip" package, I get the
error message:

"No installed HP devices found . ...

Note: Only devices installed with the hp: CUPS backend will appear in the
HP device manager"

Solution:
---------

The problem is caused by the fact that the CUPS service starts before the hplip
service. In the /etc/rc*.d directories the symbolic links to the cupsys and
hplip init scripts are named S19cupsys and S19hplip respectively.

I have renamed the S19hplip symbolic links to S18hplip in /etc/rc2.d,
/etc/rc3.d, /etc/rc4.d and /etc/rc5.d.

Then, after rebooting, the PSC2110 is detected by the "gnome-cups-manager" via
the hp backend as well. The "printer port" drop down box shows:

"hp:/usb/PSC_2100_Series?serial=Mxxxxxx (HP PSC_2100_Series)"

When the printer is setup as detected via the hp backend, the "hp-toolbox"
finds the printer and functions correctly.

Revision history for this message
Matt Zimmerman (mdz) wrote :

*** Bug 23927 has been marked as a duplicate of this bug. ***

Revision history for this message
Julien Olivier (julo) wrote :

My bug (Bug #23927) was marked a duplicate of this one, but the symptoms aren't
exactly the same: in my case, the HP printer isn't detected at all, not even via
the USB backend.

More over, I tried the reporter's solution (to change S19hplip to S18hplip), but
this doesn't help.

Revision history for this message
Matthias Klose (doko) wrote :

fixed in hplip-ppds 0.9.6-1ubuntu8

Changed in hplip:
status: Unconfirmed → Fix Released
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