Bug #1766020 “package python3 3.6.5-3 failed to install/upgrade:...” : Bugs : hplip package : Ubuntu

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derisolde (derisolde-h) wrote on 2018-04-21:

#1

AptOrdering.txt Edit (8.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Df.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Dmesg.txt Edit (60.4 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (227.7 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (31.2 KiB, text/plain; charset="utf-8")
DuplicateSignature.txt Edit (5.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain; charset="utf-8")

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Launchpad Janitor (janitor) wrote on 2018-04-24:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in python3-defaults (Ubuntu):
status:	New → Confirmed

Apport retracing service (apport) on 2018-04-24

tags:

removed: need-duplicate-check

Revision history for this message

Brian Murray (brian-murray) wrote on 2018-04-24:

#3

running python rtupdate hooks for python3.6...
E: py3compile:183: cannot create directory /usr/share/hplip/ui5/__pycache__: FileNotFoundError(2, 'No such file or directory')
...
error running python rtupdate hook hplip-data
dpkg: error processing package python3 (--configure):
installed python3 package post-installation script subprocess returned error exit status 4

Seems like a bug in hplip-data.

affects:

python3-defaults (Ubuntu) → hplip (Ubuntu)

Brian Murray (brian-murray) on 2018-04-24

Changed in hplip (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

srinivas (srinivas5) wrote on 2018-05-03:

#4

Hi Brain,

Can you please let me know the hplip version you installed.
when you got this error "error running python rtupdate hook hplip-data", what are the commands you tried.

Can you please provide me the following logs
1) syslog.
It will be there in the path /var/log/syslog.

2) error_log for cups
path: /var/log/cups/error_log
How to enable cups log :
-> go to /etc/cups/cupsd.conf
-> Change the Loglevel from warn to debug2 and save the file.
-> restart the cups before adding the printer using hp-setup - /etc/init.d/cups restart

Please clear the logs before adding the printer using
1)cp /dev/null /var/log/syslog.
2)cp /dev/null /var/log/cups/error_log.

3)Output of hp-check -rt

Thanks
Srinivas

srinivas (srinivas5) on 2018-05-09

Changed in hplip:
status:	New → In Progress

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Daniel Ayers (4n6expert) wrote on 2018-07-16:

#5

failed-upgrade.txt Edit (18.5 KiB, text/plain)

I have just struck this bug on 18.04LTS - not when installing hplip (it has been installed & working for weeks) but when doing an "apt -y upgrade".

The problem was caused by an error in the python3 rtupdate hook hplip-data.

I am running hplip 3.18.5. Failed update transaction is attached.

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Daniel Ayers (4n6expert) wrote on 2018-07-16:

#6

hp-check.log Edit (14.4 KiB, text/plain)

Output from hp-check -rt.

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bkb (bkb-b) wrote on 2018-07-16:

#7

hp-check.log Edit (14.2 KiB, text/plain)

Same problem, this helps me.

https://bugs.launchpad.net/ubuntu/+source/evince/+bug/1781414
sudo apt install --reinstall hplip hplip-data
sudo apt install --reinstal python3
hplip-3.18.6.run

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Stewart Kluss (stewart-kluss) wrote on 2018-07-26:

#8

I have the same problem trying to back up my system using Deja Dup. When I try to run the app, I first get a message that I need to install package gvfs-backends

When I try to install the package, I get 'Error while installing package: installed python3 package post-installation script subprocess returned error exit status 4.

Then, Deja Dup turns itself off. I cannot back up my system with it.

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fleamour (gtx-swift) wrote on 2018-11-19:

#9

sudo rm /usr/share/python3/runtime.d/hplip-data.rtupdate

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Izzy (turtleizzy) wrote on 2018-11-21:

#10

Same problem, solution in #9 helped me.

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bkb (bkb-b) wrote on 2018-11-21:

#11

Same problem, solution in #9 was good

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Alfred R (AT) (hofgartel) wrote on 2018-11-21:

#12

Thank you very much #9 helped

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Juan Alonso (juanalonsogj-j) wrote on 2018-11-22:

#13

Same problem, solution in #9 helped me. (I am running Linux Mint 19)
saludos

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ALBATROS_L (philippe-gay11) wrote on 2018-11-24:

#14

Same problem, solution in #9 helped me. (I run Linux Mint 19 as Juan (13)).
Thanks all!

Revision history for this message

Anantha Krishna K S (ananthakrishna-ks) wrote on 2019-01-25:

#15

dpkg: error processing package python3 (--configure):
installed python3 package post-installation script subprocess returned error exit status 4
dpkg: dependency problems prevent configuration of gnome-online-accounts:
gnome-online-accounts depends on python3; however:
Package python3 is not configured yet.

Changed in hplip:
status:	In Progress → Invalid

Vincent Hu (vincent-hu) on 2019-07-04

Changed in hplip (Ubuntu):
status:	Confirmed → Fix Committed
status:	Fix Committed → Confirmed

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2020-02-10:

#16

Download full text (8.4 KiB)

What happens in the following (taken from the attachment of comment #5):

----------
Setting up python3 (3.6.5-3ubuntu1) ...
running python rtupdate hooks for python3.6...
E: py3compile:183: cannot create directory /usr/share/hplip/ui5/__pycache__: FileNotFoundError(2, 'No such file or directory')
[Errno 2] No such file or directory: '/usr/share/hplip/fax/__init__.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/coverpages.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/fax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/faxdevice.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/ledmfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/ledmsoapfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/marvellfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/pmlfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/soapfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aboutdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aboutdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aligndialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aligndialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/cleandialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/cleandialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/colorcaldialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/colorcaldialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devicesetupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devicesetupdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/deviceuricombobox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr5.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr5_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr_ext.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabgrouptable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabnametable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabwindow.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabwindow_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/faxsetupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/faxsetupdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/filetable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/firmwaredialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/firmwaredialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/infodialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/infodialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/linefeedcaldialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/linefeedcaldialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/loadpapergroupbox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/...

What happens in the following (taken from the attachment of comment #5):

----------
Setting up python3 (3.6.5-3ubuntu1) ...
running python rtupdate hooks for python3.6...
E: py3compile:183: cannot create directory /usr/share/hplip/ui5/__pycache__: FileNotFoundError(2, 'No such file or directory')
[Errno 2] No such file or directory: '/usr/share/hplip/fax/__init__.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/coverpages.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/fax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/faxdevice.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/ledmfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/ledmsoapfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/marvellfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/pmlfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/soapfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aboutdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aboutdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aligndialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aligndialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/cleandialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/cleandialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/colorcaldialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/colorcaldialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devicesetupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devicesetupdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/deviceuricombobox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr5.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr5_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr_ext.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabgrouptable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabnametable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabwindow.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabwindow_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/faxsetupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/faxsetupdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/filetable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/firmwaredialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/firmwaredialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/infodialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/infodialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/linefeedcaldialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/linefeedcaldialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/loadpapergroupbox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/makecopiesdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/makecopiesdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/mimetypesdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/mimetypesdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/nodevicesdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/nodevicesdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/plugindiagnose.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/plugindiagnose_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/plugindialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/plugindialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/pluginlicensedialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/pluginlicensedialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/pqdiagdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/pqdiagdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printernamecombobox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printsettings_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printsettingsdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printsettingsdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printsettingstoolbox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printtestpagedialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/printtestpagedialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/queuesconf.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/readonlyradiobutton.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/sendfaxdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/sendfaxdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/settingsdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/settingsdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/setupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/setupdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/setupdialog_base5.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/systemtray.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/systrayframe.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/systrayframe_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/ui_utils.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/upgradedialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/upgradedialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/wifisetupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/wifisetupdialog_base.py'
error running python rtupdate hook hplip-data
dpkg: error processing package python3 (--configure):
 installed python3 package post-installation script subprocess returned error exit status 4
----------

On every update the python3 package calls a script in the /usr/share/python3/runtime.d/ for each Python library to recompile the Python files with the new Python3 version.

When it comes to the script for the Python files of the hplip-data packages it complains about missing Python files. hese files are actually part of hplip-data, according to the output of "dpkg -L hplip-data", and the script /usr/share/python3/runtime.d/hplip-data.rtupdate also belongs to the hplip-data package, so if the script is present these Python files must be present, too.

The problem with HPLIP is most probably that users install HPLIP directly from HP's site (upstream) to support the newest HP printers. This installation overwrites the Python files of hplip-data. Later on they remove the upstream HPLIP installation which removes all these Python files, but the Debian package hplip-data is still registered as installed and as the script /usr/share/python3/runtime.d/hplip-data.rtupdate comes from the Debian package and not from HP, it is still there after the upstream removal of the HPLIP package. Weeks or months later we have an update of the python3 package and get this error.

Possible remedies:

1. Dirty workaround: Let /usr/share/python3/runtime.d/hplip-data.rtupdate ignore errors, always "exit 0".

2. Turn HPLIP into a snap. This way the packaged HPLIP is sandboxed and an upstream installation does not overwrite it. If HP adopts snapping, their HPLIP replaces the HPLIP snapped by us and independent whether the HPLIP snap is done by us or by HP, updates come independently of our release cycles and so one can easily get the newest HPLIP on an already released Ubuntu version, without needing to install from upstream source.

3. Do away with HPLIP for modern printers. Modern printers (at least network ones) work driverless, both for printing and for scanning, using current CUPS, cups-filters, and SANE (version 1.0.29, with "escl" backend).

Quick workaround:

sudo apt install --reinstall hplip-data

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2020-02-12:

#17

I have started to address remedy 3: bug 1862926.

Ubuntu
hplip package

package python3 3.6.5-3 failed to install/upgrade: installed python3 package post-installation script subprocess returned error exit status 4

Bug Description

Duplicates of this bug

Other bug subscribers

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Affects		Status	Importance	Assigned to	Milestone
	HPLIP	Invalid	Undecided	Unassigned
	hplip (Ubuntu)	Confirmed	Medium	Unassigned

Ubuntuhplip package

package python3 3.6.5-3 failed to install/upgrade: installed python3 package post-installation script subprocess returned error exit status 4

Bug Description

Duplicates of this bug

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
hplip package