Menu doesn't show up in Ubuntu gnome-shell appindicator when clicked

[Jesse]

BEHAVIOR
When I left-click or right-click on the HP menu in the top right of the Ubuntu 17.10 top bar, the menu doesn't appear.

STEPS TO REPRODUCE
(1) open a terminal
(2) type "sudo apt install hplip-gui"
(3) open HP toolbox
(4) Restart PC
(4) After restart, try to left or right-click the hp icon in the appindicator menu at the top-right.

EXPECTED BEHAVIOR
For the menu to appear when you left or right-click it (probably left-click)

BUG DISCOVERED USING
HPLIP Software vertion 3.17.7
Ubuntu 17.10 x64
GNOME Shell 3.26.1
Linux kernel 4.13.0-17-generic

[Afshan F (afshan)]

Hi Jesse,

Please install the latest HPLIP 3.17.11 driver and let me know if the issue is still appearing.

Thanks,
Afshan

[Jesse (jessedubord)]

Thanks for the reply Afshan. Can I use the Ubuntu software updater program to update HPLIP to 3.17.11, or do I need to download the latest driver from somewhere else?

[Afshan F (afshan)]

Hi Jesse,

Please install the latest HPLIP 3.17.11 driver from the given website's link

https://developers.hp.com/hp-linux-imaging-and-printing

Thanks,
Afshan

[Jesse (jessedubord)]

Thanks Afshan, after updating, when I start hplip in GUI mode, it says "No system tray detected on system. Unable to start."

So now the appindicator icon doesn't show up at all.

[gf (gf-interlinks-deactivatedaccount)]

Hello Jesse,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1734727
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

[Launchpad Janitor (janitor)]

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]