MFP M476DW Error 5002 on status / No toner levels in HP Device Manager
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Fix Committed
|
Undecided
|
kritika arora | ||
hplip (Ubuntu) |
Incomplete
|
Undecided
|
Unassigned |
Bug Description
HP Device Manager always showed Error 5002 (device is busy powered down or unplugged) as Status for my M476DW. In addition, under supplies, no toner levels were shown.
I have modified the "[hp_color_
By changing status-type=12 to status-type=10 error 5002 disappeared. Adding the r0-agent* entries made the supplies display (and hp-levels) work.
[hp_color_
align-type=0
clean-type=0
color-cal-type=0
copy-type=0
embedded-
fax-type=7
fw-download=False
icon=HP_
io-mfp-mode=1
io-mode=1
io-support=14
job-storage=0
linefeed-cal-type=0
model1=HP Color Laserjet Pro MFP M476dw
monitor-type=0
panel-check-type=0
pcard-type=0
plugin=1
plugin-reason=64
power-settings=0
ppd-name=
pq-diag-type=0
r-type=0
r0-agent1-kind=4
r0-agent1-
r0-agent1-type=1
r0-agent2-kind=4
r0-agent2-
r0-agent2-type=4
r0-agent3-kind=4
r0-agent3-
r0-agent3-type=5
r0-agent4-kind=4
r0-agent4-
r0-agent4-type=6
scan-src=3
scan-type=5
status-
status-
status-type=12
support-
support-
support-type=2
support-ver=3.14.4
tech-class=
tech-subclass=
tech-type=4
usb-pid=342a
usb-vid=3f0
wifi-config=3
Changed in hplip: | |
status: | New → Fix Committed |
Changed in hplip: | |
assignee: | nobody → kritika arora (kritika-arora1) |
Hi,
We will review the changes and will make the required modification in the up coming release.
thanks,
Kritika