MFP M476DW Error 5002 on status / No toner levels in HP Device Manager

[Andre Hufschmidt]

HP Device Manager always showed Error 5002 (device is busy powered down or unplugged) as Status for my M476DW. In addition, under supplies, no toner levels were shown.

I have modified the "[hp_color_laserjet_mfp_m476dw]" entry in /usr/share/hplip/data/models/models.dat. The full entry I have attached below.

By changing status-type=12 to status-type=10 error 5002 disappeared. Adding the r0-agent* entries made the supplies display (and hp-levels) work.

[hp_color_laserjet_mfp_m476dw]
align-type=0
clean-type=0
color-cal-type=0
copy-type=0
embedded-server-type=0
fax-type=7
fw-download=False
icon=HP_Color_LaserJet_2840.png
io-mfp-mode=1
io-mode=1
io-support=14
job-storage=0
linefeed-cal-type=0
model1=HP Color Laserjet Pro MFP M476dw
monitor-type=0
panel-check-type=0
pcard-type=0
plugin=1
plugin-reason=64
power-settings=0
ppd-name=color_laserjet_pro_mfp_m476
pq-diag-type=0
r-type=0
r0-agent1-kind=4
r0-agent1-sku=CB380A
r0-agent1-type=1
r0-agent2-kind=4
r0-agent2-sku=CB381A
r0-agent2-type=4
r0-agent3-kind=4
r0-agent3-sku=CB383A
r0-agent3-type=5
r0-agent4-kind=4
r0-agent4-sku=CB382A
r0-agent4-type=6
scan-src=3
scan-type=5
status-battery-check=0
status-dynamic-counters=0
status-type=12
support-released=True
support-subtype=447b
support-type=2
support-ver=3.14.4
tech-class=Postscript
tech-subclass=Normal
tech-type=4
usb-pid=342a
usb-vid=3f0
wifi-config=3

[kritika arora (kritika-arora1)]

Hi,

We will review the changes and will make the required modification in the up coming release.

thanks,
Kritika

[Andre Hufschmidt (andre-hufschmidt)]

Thanks a lot!
Much appreciated.

[gf (gf-interlinks-deactivatedaccount)]

Hello Andre,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1596361
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

[Andre Hufschmidt (andre-hufschmidt)]

Hi G,

Thanks a lot. I am still using Ubunutu 16.04.5. I will soon upgrade my laptop to a newer version and provide feedback than.

Kind regards,

André

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Andre. I look forward to your comments regarding the new version.
Have a great day!
:)
G