hplip causes scanimage -L to return the same hp scanner as two devices
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
New
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
I have a wifi connected HP multifunction printer that includes a scanner Officejet 4500.
cups is configured to recognize this printer "by name" as in
hp:/net/
calling scanimage -L causes the scanner associated to the printer to be returned twice, once with a by-name url and once with a by-address url, namely as
device 'hpaio:
device `hpaio:
This is somehow confusing.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: hplip 3.16.3+repack0-1
ProcVersionSign
Uname: Linux 4.4.0-22-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CurrentDesktop: KDE
Date: Fri May 13 18:20:49 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-12-12 (882 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Notebook W740SU
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UpgradeStatus: Upgraded to xenial on 2016-04-21 (21 days ago)
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: W740SU
dmi.product.
dmi.sys.vendor: Notebook
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
CupsErrorLog:
E [08/Sep/
E [08/Sep/
E [08/Sep/
CurrentDesktop: KDE
DistroRelease: Ubuntu 18.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-12-12 (1730 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Notebook W740SU
Package: hplip 3.17.10+repack0-5
PackageArchitec
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: bionic
Uname: Linux 4.15.0-33-generic x86_64
UpgradeStatus: Upgraded to bionic on 2018-06-08 (91 days ago)
UserGroups: adm cdrom davfs2 dialout dip fuse lpadmin pico plugdev sambashare sudo vboxusers video xpra
_MarkForUpload: True
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Not Applicable
dmi.product.name: W740SU
dmi.product.
dmi.sys.vendor: Notebook
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
CupsErrorLog:
E [08/Sep/
E [08/Sep/
E [08/Sep/
CurrentDesktop: KDE
DistroRelease: Ubuntu 18.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-12-12 (1730 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Notebook W740SU
Package: hplip 3.17.10+repack0-5
PackageArchitec
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: bionic
Uname: Linux 4.15.0-33-generic x86_64
UpgradeStatus: Upgraded to bionic on 2018-06-08 (91 days ago)
UserGroups: adm cdrom davfs2 dialout dip fuse lpadmin pico plugdev sambashare sudo vboxusers video xpra
_MarkForUpload: True
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Not Applicable
dmi.product.name: W740SU
dmi.product.
dmi.sys.vendor: Notebook
Hello Sergio,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1581597
and upload the updated logs and and any other logs that are relevant for this particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]