Ubuntu
hplip package

failure of proprietary plugin installation doesn't provide any reasons

Bug #1496994 reported by Karl-Philipp Richter on 2015-09-17

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	Incomplete	Undecided	Unassigned
	hplip (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

After the installation displays a dialog `Plug-in installation successful` it display another dialog

Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.

which doesn't make any sense (both the sequence of dialogs and the possibility of an incorrect password (the installation dialog doesn't allow those)). The user is left without any ideas what went wrong. The precise reason and instructions or tips how to fix them should be provided.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4.2
ProcVersionSignature: Ubuntu 3.19.0-29.31-generic 3.19.8-ckt6
Uname: Linux 3.19.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.17.2-0ubuntu1.4
Architecture: amd64
CupsErrorLog:

CurrentDesktop: Unity
Date: Thu Sep 17 22:04:43 2015
InstallationDate: Installed on 2015-09-14 (2 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn: hp:/net/HP_Color_LaserJet_MFP_M476dn?ip=192.168.178.41
device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB): hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
device for Hewlett-Packard-hp-LaserJet-4200: hp:/net/hp_LaserJet_4200?ip=141.20.27.45
device for HP-Color-LaserJet-MFP-M476dn: hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
MachineType: LENOVO 20221
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', 'Hewlett-Packard-hp-LaserJet-4200.ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn.ppd', '/etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB).ppd'] failed with exit code 2: /etc/cups/ppd/Hewlett-Packard-hp-LaserJet-4200: HP LaserJet 4200 Series Postscript (recommended)
Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn: HP Color LaserJet Pro MFP M476 Postscript (recommended)
grep: /etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd: Keine Berechtigung
Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB): HP Color LaserJet Pro MFP M476 Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-29-generic root=UUID=ca5b3a35-462e-4adb-90e2-d00e286062ae ro rootflags=subvol=@
SourcePackage: hplip
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias: dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO

Tags:

Revision history for this message

Karl-Philipp Richter (krichter722) wrote on 2015-09-17:

CurrentDmesg.txt Edit (82.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (8.2 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (44.3 KiB, text/plain; charset="utf-8")
Locale.txt Edit (355 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (9.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (996 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (103 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (192.8 KiB, text/plain; charset="utf-8")

Revision history for this message

gf (gf-interlinks-deactivatedaccount) wrote on 2018-09-07:

Hello again Karl-Philipp,
Thank you for submitting this bug and reporting this other problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1496994
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

Changed in hplip:
status:	New → Incomplete
Changed in hplip (Ubuntu):
status:	New → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2018-11-07:

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Ciaran Mulloy (crmulloy) wrote on 2020-03-22:

Download full text (9.4 KiB)

Hi I have this issue with installing the latest HPLIP version 3.20.3.

I'm doing this on two different PCs, one running Linux 18.3 and the other running Fedora 31.

In summary I agree to the terms of the proprietary plug-in download for 1606dn printer and it appears to install the plug-in successfully, however the command line tells me:
"error: Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password."

I attach the output of sudo hp-diagnose_plugin on the linux mint 18.3:

05:36 PM Sun Mar 22$ sudo hp-diagnose_plugin
[sudo] password for cmulloy:

HP Linux Imaging and Printing System (ver. 3.20.3)
Diagnose Plugin Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.20.3)
Plugin Download and Install Utility ver. 2.1

warning: It is not recommended to run 'hp-plugin' in a root mode.

HP Linux Imaging and Printing System (ver. 3.20.3)
Plugin Download and Install Utility ver. 2.1

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

-----------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.20.3 |
-----------------------------------------

Enter option (d=download*, p=specify path, q=quit) ? d

-------------------
| DOWNLOAD PLUGIN |
-------------------

----------------------
| INSTALLING PLUG-IN |
----------------------

Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.20.3 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.20.3)
Plugin Installer ver. 3.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distri...

Hi I have this issue with installing the latest HPLIP version 3.20.3.

I'm doing this on two different PCs, one running Linux 18.3 and the other running Fedora 31.

I attach the output of sudo hp-diagnose_plugin on the linux mint 18.3:

05:36 PM Sun Mar 22$ sudo hp-diagnose_plugin 
[sudo] password for cmulloy:

HP Linux Imaging and Printing System (ver. 3.20.3)
Diagnose Plugin Utility ver. 1.0

HP Linux Imaging and Printing System (ver. 3.20.3)
Plugin Download and Install Utility ver. 2.1

warning: It is not recommended to run 'hp-plugin' in a root mode.

HP Linux Imaging and Printing System (ver. 3.20.3)
Plugin Download and Install Utility ver. 2.1

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

-----------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.20.3 |
-----------------------------------------

Option      Description                                       
  ----------  --------------------------------------------------
  d           Download plug-in from HP (recommended)            
  p           Specify a path to the plug-in (advanced)          
  q           Quit hp-plugin (skip installation)

Enter option (d=download*, p=specify path, q=quit) ? d

-------------------
| DOWNLOAD PLUGIN |
-------------------

Checking for network connection...
Downloading plug-in from: 
Downloading plug-in: [\                                                                                                                                                      ] 0% Receiving digital keys: /usr/bin/gpg --homedir /home/cmulloy/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
()

----------------------
| INSTALLING PLUG-IN |
----------------------

Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.20.3 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.20.3)
Plugin Installer ver. 3.0

Plug-in version: 3.20.3
Installed HPLIP version: 3.20.3
Number of files to install: 64

You must agree to the license terms before installing the plug-in:

LICENSE TERMS FOR HP Linux Imaging and Printing (HPLIP) Driver Plug-in

These License Terms govern your Use of the HPLIP Driver Plug-in Software (the "Software"). USE OF THE SOFTWARE INCLUDING, WITHOUT LIMITATION, ANY DOCUMENTATION, IS SUBJECT TO THESE LICENSE TERMS 
AND THE APPLICABLE AS-IS WARRANTY STATEMENT. BY DOWNLOADING AND INSTALLING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT DOWNLOAD   
AND INSTALL THE SOFTWARE ON YOUR SYSTEM.

1. License Grant. HP grants you a license to Use one copy of the Software with HP printing products only. "Use" includes using, storing, loading, installing, executing, and displaying the        
Software. You may not modify the Software or disable any licensing or control features of the Software.

2. Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the     
Software. HP's third party suppliers may protect their rights in the Software in the event of any violation of these license terms.

3. Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. 
You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

4. No Disassembly. You may not Disassemble the Software unless HP's prior written consent is obtained. "Disassemble" includes disassembling, decompiling, decrypting, and reverse engineering. In  
some jurisdictions, HP's consent may not be required for limited Disassembly. Upon request, you will provide HP with reasonably detailed information regarding any Disassembly.

5. No Transfer. You may not assign, sublicense or otherwise transfer all or any part of these License Terms or the Software.

6. Termination. HP may terminate your license, upon notice, for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all  
copies, adaptations and merged portions in any form.

7. Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

8. U.S. Government Restricted Rights. The Software has been developed entirely at private expense. It is delivered and licensed, as defined in any applicable DFARS, FARS, or other equivalent     
federal agency regulation or contract clause, as either "commercial computer software" or "restricted computer software", whichever is applicable. You have only those rights provided for such    
Software by the applicable clause or regulation or by these License Terms.

9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE "AS IS" AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND
CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF    
FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of 
implied warranties, so the above disclaimer may not apply to you in its entirety.

10. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this agreement and your exclusive remedy 
for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO    
EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,                                                                                                                             
INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR
LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS AGREEMENT, EVEN IF HP OR ANY SUPPLIER   
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or     
consequential damages, so the above limitation or exclusion may not apply to you.

Do you accept the license terms for the plug-in (y=yes*, n=no, q=quit) ? y
 
Done.
 
Done.
error: Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation  or entered incorrect Password.
^C
cmulloy@Lenovo ~/Documents/hplip ->
 06:11 PM Sun Mar 22$ sudo hp-diagnose_plugin

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failure of proprietary plugin installation doesn't provide any reasons

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hplip package