Ubuntu
hplip package

[HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes "On Hold"

Bug #1455938 reported by penalvch on 2015-05-17

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	hplip (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below:
sudo nano /etc/samba/smb.conf
[printers]
   comment = All Printers
   browseable = no
   path = /var/spool/samba
   printable = yes
   guest ok = yes
   read only = yes
   create mask = 0700

Goes to with a web browser:
http://localhost:631/admin/
Check checkbox "Share printers connected to this system", and one may print from another Ubuntu 15.04 client via ipp.

What happens instead is that the hplip-gui notes the print job completed, but the job queue notes a job held. The program doing the printing printing was both LibreOffice Writer and Evince. Hence, the software initiating the print job seems not at fault here.

The printer prints fine if one connects the client directly via USB.

Also this would be a regression as this all used to work with Trusty server and Trusty/Utopic clients.

Following https://wiki.ubuntu.com/DebuggingPrintingProblems :

ls -l /dev/usb/lp* /dev/bus/usb/*/*
ls: cannot access /dev/usb/lp*: No such file or directory
crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001
crw-rw----+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002
crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002
crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002

sudo usb_printerid /dev/usb/lp0
Error: No such file or directory: can't open '/dev/usb/lp0'

sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'

hpinfo -i
No command 'hpinfo' found, did you mean:
Command 'lpinfo' from package 'cups-client' (main)
Command 'hinfo' from package 'ganeti' (universe)
Command 'hinfo' from package 'ganeti-htools' (universe)
Command 'hp-info' from package 'hplip' (main)
Command 'shpinfo' from package 'shapelib' (universe)
Command 'pinfo' from package 'pinfo' (universe)
Command 'epinfo' from package 'photopc' (universe)
hpinfo: command not found
moniker@pc:/var/crash$ hp-info -i

HP Linux Imaging and Printing System (ver. 3.15.2)
Device Information Utility ver. 5.2

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2

hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2

Device Parameters (dynamic data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  agent1-ack False
  agent1-desc Black cartridge
  agent1-dvc 0
  agent1-health 0
  agent1-health-desc Good/OK
  agent1-hp-ink False
  agent1-id 0
  agent1-kind 3
  agent1-known False
  agent1-level 66
  agent1-level-trigger 0
  agent1-sku 56 (C6656A) /27 (C8727A)
  agent1-type 1
  agent1-virgin False
  back-end hp
  cups-printers ['hpwifiprinter']
  cups-uri hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
  dev-file
  device-state 1
  device-uri hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
  deviceid MFG:HP;MDL:Officejet 5600
                                series;CMD:LDL,MLC,PML,DYN;CLS:PRINTER;1284.4DL:4d,4e,1;SN
                                :CN6ABD531H04B2;S:0380008000020020002c1480042c25500;Z:007;
                                7;
  duplexer 0
  error-state 0
  fax-uri hpfax:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
  host
  in-tray1 True
  in-tray2 False
  is-hp True
  media-path 2
  panel 0
  panel-line1
  panel-line2
  photo-tray 0
  port 1
  r 0
  revision 3
  rg 000
  rr 000000
  rs 000000000
  scan-uri hpaio:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
  serial CN6ABD531H04B2
  status-code 1000
  status-desc Idle
  supply-door 0
  top-door 1

Model Parameters (static data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  align-type 6
  clean-type 2
  color-cal-type 0
  copy-type 0
  embedded-server-type 0
  fax-type 1
  fw-download False
  icon officejet_5600.png
  io-mfp-mode 6
  io-mode 1
  io-support 2
  job-storage 0
  linefeed-cal-type 0
  model Officejet_5600_series
  model-ui HP Officejet 5600 Series
  model1 HP Officejet 5600 Series All-in-One Printer
  model10 HP Officejet 5679 All-in-One Printer
  model11 HP Officejet 5680 All-in-One Printer
  model2 HP Officejet 5605 All-in-One Printer
  model3 HP Officejet 5607 All-in-One Printer
  model4 HP Officejet 5608 All-in-One Printer
  model5 HP Officejet 5609 All-in-One Printer
  model6 HP Officejet 5610 All-in-One Printer
  model7 HP Officejet 5610xi All-in-One Printer
  model8 HP Officejet 5610v All-in-One Printer
  model9 HP Officejet 5615 All-in-One Printer
  monitor-type 0
  panel-check-type 0
  pcard-type 0
  plugin 0
  plugin-reason 0
  power-settings 0
  pq-diag-type 0
  r-type 0
  r0-agent1-kind 3
  r0-agent1-sku 56 (C6656A) /27 (C8727A)
  r0-agent1-type 1
  r0-agent2-kind 3
  r0-agent2-sku 22 (C9352A)
  r0-agent2-type 2
  r0-agent3-kind 3
  r0-agent3-sku 58 (C6658A)
  r0-agent3-type 3
  scan-src 1
  scan-type 1
  status-battery-check 0
  status-dynamic-counters 0
  status-type 2
  support-released True
  support-subtype 2202411
  support-type 2
  support-ver 0.9.5
  tech-class ['DJ3600']
  tech-subclass ['Normal']
  tech-type 2
  usb-pid 20241
  usb-vid 1008
  wifi-config 0

Status History (most Date/Time ----- Code Status Description User Job ID
/>--------------- ----- ---------------------------------------- -------- --------
1000 Idle moniker 0
501 Print job has completed moniker 2
500 Started a print job moniker 2
501 Print job has completed moniker 2
500 Started a print job moniker 2
1000 Idle moniker 0
501 Print job has completed moniker 2
500 Started a print job moniker 2
501 Print job has completed moniker 1
500 Started a print job moniker 1
501 Print job has completed moniker 1
500 Started a print job moniker 1
1000 Idle moniker 0
501 Print job has completed moniker 1
500 Started a print job moniker 1
1000 Idle moniker 0
501 Print job has completed moniker 1
500 Started a print job moniker 1
1000 Idle moniker 0

Done.

hp-makeuri 001:002

HP Linux Imaging and Printing System (ver. 3.15.2)
Device URI Creation Utility ver. 5.0

CUPS URI: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
SANE URI: hpaio:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
HP Fax URI: hpfax:/usb/Officejet_5600_series?serial=CN6ABD531H04B2

Done.

lpinfo -v
network https
network ipp
network ipp14
network http
network lpd
network socket
direct hp
serial serial:/dev/ttyS0?baud=115200
direct usb://HP/Officejet%205600%20series?serial=CN6ABD531H04B2&interface=1
network ipps
direct hpfax

sudo cat /var/log/cups/error_log
E [17/May/2015:08:31:43 -0500] Unable to open listen socket for address [v1.::1]:631 - Cannot assign requested address.
W [17/May/2015:09:34:09 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-Gray..' already exists
W [17/May/2015:09:34:09 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-RGB..' already exists
W [17/May/2015:09:37:41 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-Gray..' already exists
W [17/May/2015:09:37:41 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-RGB..' already exists
W [17/May/2015:09:52:42 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-Gray..' already exists
W [17/May/2015:09:52:42 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-RGB..' already exists

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: cups 2.0.2-1ubuntu3
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
Uname: Linux 3.19.0-16-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CurrentDesktop: GNOME-Flashback:Unity
Date: Sun May 17 10:03:26 2015
InstallationDate: Installed on 2015-04-25 (21 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat: device for hpwifiprinter: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
MachineType: Hewlett-Packard HP ProDesk 400 G1 MT
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/hpwifiprinter.ppd'] failed with exit code 2: grep: /etc/cups/ppd/hpwifiprinter.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-16-generic root=UUID=90dc0a59-cdd8-4e40-9f8f-8c4836a31560 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
SourcePackage: cups
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/11/2014
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L02 v02.39
dmi.board.asset.tag: MXL4090N3K
dmi.board.name: 198E
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: MXL4090N3K
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL02v02.39:bd12/11/2014:svnHewlett-Packard:pnHPProDesk400G1MT:pvr:rvnHewlett-Packard:rn198E:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.name: HP ProDesk 400 G1 MT
dmi.sys.vendor: Hewlett-Packard

Tags:

Revision history for this message

penalvch (penalvch) wrote on 2015-05-17:

CupsErrorLog.txt Edit (986 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (127.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.1 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (28.9 KiB, text/plain; charset="utf-8")
KernLog.txt Edit (2.6 KiB, text/plain; charset="utf-8")
Locale.txt Edit (332 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (487 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (8.0 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (103 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (166.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2015-05-18:

Please follow the instructions of the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems for a job which gets printed but kept held in the queue. Thanks.

Changed in cups (Ubuntu):
status:	Triaged → Incomplete

Revision history for this message

penalvch (penalvch) wrote on 2015-05-18:

error_log Edit (22.3 KiB, text/plain)

Changed in cups (Ubuntu):
status:	Incomplete → Triaged

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2015-05-18:

At the end of the job (when everything is printed) the following happens:

D [17/May/2015:16:19:21 -0500] [Job 4] prnt/backend/hp.c 824: ERROR: open device
failed stat=12: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
D [17/May/2015:16:19:21 -0500] [Job 4] PID 30018 (/usr/lib/cups/backend/hp) stop
ped with status 1.
D [17/May/2015:16:19:21 -0500] [Job 4] Hint: Try setting the LogLevel to "debug" to find out more.
D [17/May/2015:16:19:21 -0500] [Job 4] Processing page 2...
D [17/May/2015:16:19:21 -0500] [Job 4] Set job-printer-state-message to "Processing page 2...", current level=INFO
D [17/May/2015:16:19:21 -0500] [Job 4] PID 30017 (/usr/lib/cups/filter/hpcups) did not catch or ignore signal 13.
D [17/May/2015:16:19:21 -0500] [Job 4] Rendering completed

Seems to be an HPLIP problem.

affects:

cups (Ubuntu) → hplip (Ubuntu)

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2015-05-18:

Can someone of the HPLIP developers at HP have a look at that? Thanks.

penalvch (penalvch) on 2015-05-18

Changed in hplip:
status:	New → Confirmed

Revision history for this message

goutam (goutamkk) wrote on 2015-05-19:

Hi Christopher,

Can you try installing the latest hplip-3.15.4 using hplip-3.15.4.run file by downloading it from http://hplipopensource.com/hplip-web/gethplip.html. Run command 'sh hplip-3.15.4.run' in terminal to install.
Delete the existing print queue for this printer in Ubuntu 15.04 server and reconfigure the print queue using command 'hp-setup -i ' and run command 'hp-testpage -i' in terminal at server side and let us know if you are able to print the testpage from server. Also can you run command 'hp-levels -i -g' and provide its output here.

Thanks,
Goutam

Revision history for this message

penalvch (penalvch) wrote on 2015-05-19:

goutam, thanks for the quick response. Unfortunately, both the hp-testpage -i and printing from the network failed to print anything. They mimic the original problem in that jobs are stuck in the print queue, and if released, stay in the queue.

hp-levels -i -g

HP Linux Imaging and Printing System (ver. 3.15.4)
Supply Levels Utility ver. 2.0

hp-levels[3191]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-levels[3191]: debug: Mode=0
hp-levels[3191]: debug: Cache miss: officejet_5600_series
hp-levels[3191]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-levels[3191]: debug: Searching for section [officejet_5600_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[3191]: debug: Found section [officejet_5600_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[3191]: debug: {'hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2': ['hpwifiprinter']}
Using device : hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2

hp-levels[3191]: debug: num_pens = 2
hp-levels[3191]: debug: pen 0 {'index': 0, 'kind': 3L, 'level': 63, 'level-trigger': 0, 'health': 0, 'type': 1, 'id': 9}
hp-levels[3191]: debug: pen 1 {'index': 1, 'kind': 0L, 'level': 0, 'level-trigger': 2, 'health': 1, 'type': 0, 'id': 24}

hp-levels[3191]: debug: 1: agent_type 1 agent_kind 3 agent_sku '56 (C6656A) /27 (C8727A)'
Black cartridge
Part No.: 56 (C6656A) /27 (C8727A)
Health: Good/OK

----------------------------------------------------------------
|//////////////////////////////////////// | (approx. 63%)
----------------------------------------------------------------

Done.

Revision history for this message

penalvch (penalvch) wrote on 2018-05-31:

The release is EOL, haven't reproduced in later releases.

no longer affects:	hplip (Ubuntu)
affects:	hplip → hplip (Ubuntu)
Changed in hplip (Ubuntu):
status:	Confirmed → Invalid

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Ubuntuhplip package

[HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes "On Hold"

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hplip package