| 2015-04-22 07:08:22 |
Walter Garcia-Fontes |
bug |
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added bug |
| 2015-04-22 07:14:10 |
Walter Garcia-Fontes |
attachment added |
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_usr_lib_cups_filter_hpps.7.crash https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1446987/+attachment/4381081/+files/_usr_lib_cups_filter_hpps.7.crash |
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| 2015-04-22 11:44:44 |
Till Kamppeter |
bug task added |
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hplip |
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| 2015-04-22 11:47:27 |
Till Kamppeter |
hplip (Ubuntu): status |
New |
Incomplete |
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| 2015-04-22 11:47:29 |
Till Kamppeter |
hplip: status |
New |
Incomplete |
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| 2015-04-22 13:06:11 |
Walter Garcia-Fontes |
attachment added |
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error_log https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1446987/+attachment/4381448/+files/error_log |
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| 2015-04-22 13:06:19 |
Walter Garcia-Fontes |
hplip: status |
Incomplete |
New |
|
| 2015-04-22 13:06:23 |
Walter Garcia-Fontes |
hplip (Ubuntu): status |
Incomplete |
New |
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| 2015-04-22 13:15:44 |
Launchpad Janitor |
hplip (Ubuntu): status |
New |
Confirmed |
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| 2015-04-22 16:05:26 |
Walter Garcia-Fontes |
hplip: status |
New |
Invalid |
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| 2015-04-22 16:05:32 |
Walter Garcia-Fontes |
hplip: status |
Invalid |
New |
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| 2015-04-22 16:36:26 |
Till Kamppeter |
hplip: status |
New |
Confirmed |
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| 2015-04-22 16:37:06 |
Till Kamppeter |
summary |
Hplip crashing when trying to print to network HP printer |
hpps (and other HPLIP components) should not crash in error situations |
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| 2015-04-22 16:44:38 |
Till Kamppeter |
description |
I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP.
Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held".
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Uname: Linux 3.19.0-15-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CupsErrorLog:
E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276".
W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists
W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists
CurrentDesktop: Unity
Date: Wed Apr 22 09:02:50 2015
InstallationDate: Installed on 2010-10-25 (1639 days ago)
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Lpstat:
device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199
device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111
device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110
device for PDF: cups-pdf:/
device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1
MachineType: Dell Inc. Precision WorkStation T3400
Papersize: letter
PpdFiles:
HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended)
PDF: Generic CUPS-PDF Printer
HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2
HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended)
USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash
SourcePackage: hplip
UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago)
dmi.bios.date: 06/04/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0TP412
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision WorkStation T3400
dmi.sys.vendor: Dell Inc. |
The filter hpps crashes (Python Traceback) on a broken pipe on stdout when the subsequent filter (the hp backend) errors out due to a network problem (see comment #8). As Linux distributions have automatic crash handling/reporting systems this causes annoying pop-ups which irritate the users giving the impression of a more severe problem.
To the HPLIP developers at HP: Please check all components for possible crashes in error situations.
Original report:
I have a HP Laserjet pro 200 color MFP M276n which was configured and working normally. I have it configured both directly with an USB connection, and through the network with a fixed IP.
Since a recent cups update (I believe), network printing does not work any more but the USB connection still works. When I try to print through the network I get a message telling me that the job has been send, and then I get a crash report. I don't know why apport is not intercepting the crash report, so I attach it manually here. In the "properties" window of the printer I see "Idle - Filter failed" and in the printer queue the job is "held".
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Uname: Linux 3.19.0-15-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CupsErrorLog:
E [22/Apr/2015:07:45:09 +0200] [Job 2625] Unable to queue job for destination "HP-LaserJet-200-color-MFP-M276".
W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-Gray..' already exists
W [22/Apr/2015:08:45:34 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hplaserjetpro200mfp276n-RGB..' already exists
CurrentDesktop: Unity
Date: Wed Apr 22 09:02:50 2015
InstallationDate: Installed on 2010-10-25 (1639 days ago)
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Lpstat:
device for HP-LaserJet-200-color-MFP-M276: hp:/net/printwalter?ip=10.60.16.199
device for HP-LaserJet-4250: hp:/net/hp_LaserJet_4250?ip=10.60.40.111
device for HP-LaserJet-p4515: hp:/net/HP_LaserJet_P4515?ip=10.60.40.110
device for PDF: cups-pdf:/
device for USB-laserjet: usb://HP/LaserJet%20200%20colorMFP%20M276n?serial=CND8F7J5J1&interface=1
MachineType: Dell Inc. Precision WorkStation T3400
Papersize: letter
PpdFiles:
HP-LaserJet-4250: HP LaserJet 4250 Postscript (recommended)
PDF: Generic CUPS-PDF Printer
HP-LaserJet-p4515: HP LaserJet p4515, hpcups 3.15.2
HP-LaserJet-200-color-MFP-M276: HP LaserJet 200 color MFP M276 Postscript (recommended)
USB-laserjet: HP LaserJet 200 color MFP M276 Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=dadc68cb-c217-4aef-a751-ba0b61137c4a ro quiet splash
SourcePackage: hplip
UpgradeStatus: Upgraded to vivid on 2015-03-09 (43 days ago)
dmi.bios.date: 06/04/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0TP412
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/04/2009:svnDellInc.:pnPrecisionWorkStationT3400:pvr:rvnDellInc.:rn0TP412:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision WorkStation T3400
dmi.sys.vendor: Dell Inc. |
|
| 2015-04-23 07:38:24 |
Suma Byrappa |
hplip: importance |
Undecided |
High |
|
| 2015-04-23 07:40:01 |
Suma Byrappa |
hplip: assignee |
|
Suma Byrappa (suma-byrappa) |
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| 2015-04-23 07:40:05 |
Suma Byrappa |
hplip: assignee |
Suma Byrappa (suma-byrappa) |
|
|
| 2015-04-23 07:40:45 |
Suma Byrappa |
hplip: assignee |
|
Sanjay Kumar (sanjay-kumar14) |
|
| 2015-04-23 16:06:45 |
Alberto Salvia Novella |
hplip (Ubuntu): importance |
Undecided |
Low |
|
| 2015-04-23 16:06:52 |
Alberto Salvia Novella |
hplip (Ubuntu): importance |
Low |
Medium |
|
