hpfax crashed with PermissionError in __main__: [Errno 13] Permission denied: '/home/clh/.hplip/hp_fax-pipe-2'

Bug #1437753 reported by Chris Hermansen on 2015-03-28
This bug affects 3 people
Affects Status Importance Assigned to Milestone
hplip (Fedora)
Fix Released
hplip (Ubuntu)

Bug Description

Installing HP printer with settings>printers when this occurred.

ProblemType: Crash
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4
ProcVersionSignature: Ubuntu 3.19.0-10.10-generic 3.19.2
Uname: Linux 3.19.0-10-generic x86_64
ApportVersion: 2.16.2-0ubuntu5
Architecture: amd64
 W [28/Mar/2015:15:43:02 -0700] Notifier for subscription 2 (dbus://) went away, retrying!
 W [28/Mar/2015:15:58:10 -0700] Notifier for subscription 2 (dbus://) went away, retrying!
 W [28/Mar/2015:15:58:11 -0700] Notifier for subscription 4 (dbus://) went away, retrying!
 W [28/Mar/2015:15:58:11 -0700] Notifier for subscription 6 (dbus://) went away, retrying!
Date: Sat Mar 28 16:24:34 2015
ExecutablePath: /usr/lib/cups/backend/hpfax
InstallationDate: Installed on 2015-03-28 (0 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
InterpreterPath: /usr/bin/python3.4
 device for Hewlett-Packard-HP-LaserJet-Professional-P1102w: hp:/net/HP_LaserJet_Professional_P1102w?zc=NPI4E67A6
 device for HP-Fax: hpfax:/net/HP_LaserJet_Professional_M1212nf_MFP?zc=NPIA0DECA
MachineType: Gigabyte Technology Co., Ltd. EP45-UD3P
Papersize: letter
 Hewlett-Packard-HP-LaserJet-Professional-P1102w: HP LaserJet Pro P1102w Foomatic/foo2zjs-z2 (recommended)
 HP-Fax: HP Fax hpcups
ProcCmdline: /usr/bin/python3 /usr/lib/cups/backend/hpfax 2 clh Test\ Page 1 job-uuid=urn:uuid:dcbc0664-9d88-3486-493a-f7cd02279545\ job-originating-host-name=localhost\ time-at-creation=1427585074\ time-at-processing=1427585074
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-10-generic root=UUID=875222c0-9e4e-4b22-8578-4288c2b68aea ro quiet splash vt.handoff=7
PythonArgs: ['/usr/lib/cups/backend/hpfax', '2', 'clh', 'Test Page', '1', 'job-uuid=urn:uuid:dcbc0664-9d88-3486-493a-f7cd02279545 job-originating-host-name=localhost time-at-creation=1427585074 time-at-processing=1427585074']
SourcePackage: hplip
Title: hpfax crashed with PermissionError in __main__: [Errno 13] Permission denied: '/home/clh/.hplip/hp_fax-pipe-2'
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)

dmi.bios.date: 05/20/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FB
dmi.board.name: EP45-UD3P
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrFB:bd05/20/2009:svnGigabyteTechnologyCo.,Ltd.:pnEP45-UD3P:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnEP45-UD3P:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: EP45-UD3P
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Version-Release number of selected component:

Additional info:
reporter: libreport-2.1.7
cmdline: /usr/bin/python /usr/lib/cups/backend/hpfax 99 mejh 'Driving Directions from 3408 94th Ave N, Minneapolis, Minnesota 55443 to [4000-4099] Pipewood Cir, Excelsior, Minnesota 55331 | MapQuest' 1 'Encoding=MMR Quality=Standard PageSize=Letter number-up=1 job-uuid=urn:uuid:9d440415-89bb-3f9a-5662-9de076facee9 job-originating-host-name=localhost time-at-creation=1381010921 time-at-processing=1381010921'
executable: /usr/lib/cups/backend/hpfax
kernel: 3.11.2-201.fc19.x86_64
runlevel: N 5
type: Python
uid: 0

Truncated backtrace:
#1 <module> in /usr/lib/cups/backend/hpfax:258

Created attachment 808320
File: backtrace

Created attachment 808321
File: environ

In case it helps the following fixed the problem for me:

sudo mkdir /var/run/hplip

Really? That's odd... hplip already ships a /var/run/hplip directory.

$ rpm -qlv hplip | grep var/run
drwxrwxr-x 2 root lp 0 Nov 6 09:44 /var/run/hplip

...but something deletes it.

# rpm -V hplip
missing /var/run/hplip

Oh, of course, /var/run is a tmpfs now.

hplip-3.13.11-2.fc20 has been submitted as an update for Fedora 20.

hplip-3.13.11-2.fc19 has been submitted as an update for Fedora 19.

hplip-3.13.11-2.fc18 has been submitted as an update for Fedora 18.

Package hplip-3.13.11-2.fc18:
* should fix your issue,
* was pushed to the Fedora 18 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing hplip-3.13.11-2.fc18'
as soon as you are able to.
Please go to the following url:
then log in and leave karma (feedback).

hplip-3.13.11-4.fc20 has been pushed to the Fedora 20 stable repository. If problems still persist, please make note of it in this bug report.

hplip-3.13.11-4.fc19 has been pushed to the Fedora 19 stable repository. If problems still persist, please make note of it in this bug report.

hplip-3.13.11-4.fc18 has been pushed to the Fedora 18 stable repository. If problems still persist, please make note of it in this bug report.

Chris Hermansen (c-hermansen) wrote :
tags: removed: need-duplicate-check
Changed in hplip (Ubuntu):
importance: Undecided → Medium
information type: Private → Public
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status: New → Confirmed
Reinhard Tartler (siretart) wrote :

This backtrace is pretty much the same as https://bugzilla.redhat.com/show_bug.cgi?id=1015831 - redhat/fedora has released a fix to accomodate that /var/run is now a tmpfs. Does the fix also apply to Ubuntu?

Changed in hplip (Fedora):
importance: Unknown → Undecided
status: Unknown → Fix Released
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