config_usb_printer.py crashed with ImportError in /usr/share/hplip/base/status.py: No module named hpmudext

Bug #1424137 reported by dino99
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
New
Medium
Unassigned

Bug Description

systemd-sysv booted

got that crash on a gnome-shell session after plugging the usb printer

ProblemType: Crash
DistroRelease: Ubuntu 15.04
Package: hplip-data 3.15.2-0ubuntu2
ProcVersionSignature: Ubuntu 3.19.0-5.5-generic 3.19.0
Uname: Linux 3.19.0-5-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.16.1-0ubuntu2
Architecture: i386
BootDmesg: (Nothing has been logged yet.)
CupsErrorLog:

Date: Sat Feb 21 07:59:54 2015
ExecutablePath: /usr/share/hplip/config_usb_printer.py
InterpreterPath: /usr/bin/python2.7
Lpstat:
 device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
 device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
Lsusb:
 Bus 001 Device 003: ID 03f0:6b11 Hewlett-Packard Photosmart C4500 series
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
PackageArchitecture: all
Papersize: a4
PpdFiles:
 Photosmart_C4500: HP Photosmart c4500 Series, hpcups 3.15.2
 Photosmart-C4500-series: HP Photosmart c4500 Series, hpcups 3.15.2
ProcCmdline: /usr/bin/python /usr/bin/hp-config_usb_printer 001:003
ProcEnviron:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-5-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro
PythonArgs: ['/usr/bin/hp-config_usb_printer', '001:003']
SourcePackage: hplip
Title: config_usb_printer.py crashed with ImportError in /usr/share/hplip/base/status.py: No module named hpmudext
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 07/22/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3002
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5W DH Deluxe
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: P5W DH Deluxe
dmi.product.version: System Version
dmi.sys.vendor: ASUSTEK COMPUTER INC

Revision history for this message
dino99 (9d9) wrote :
information type: Private → Public
Revision history for this message
Apport retracing service (apport) wrote : This bug is a duplicate

Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1419888, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

tags: removed: need-duplicate-check
Changed in hplip (Ubuntu):
importance: Undecided → Medium
Revision history for this message
dino99 (9d9) wrote :

unplugging then plugging back the usb cord let me print my documents (so its not a show stopper)

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