HP DeskJet 842C will not print with Print Quality set to "Normal Grayscale," but "Draft Grayscale" and "Normal Color" work.

[Eric S. Smith]

In Document Print Status, the job status is "Stopped." In the Job Attributes, job-printer-state-message is "Filter failed." See attached for an extract from /var/log/cups/error_log.

If I reprint from the Document Print Status GUI, after a moment's pause, I get a dialog box saying "Print Error — There was a problem processing document…" and the name of the document.

I have deleted and re-added this printer several times with the Settings Manager → Printers GUI. The printer is an HP DeskJet 842C, which comes up as an 840C on screen. The test page works (I assume because it's in colour mode).

I am running Xubuntu. This printer worked with Xubuntu 10.04.2.

$ lsb_release -rd
Description: Ubuntu 14.04.1 LTS
Release: 14.04

hplip:
  Installed: 3.14.3-0ubuntu3.2
  Candidate: 3.14.3-0ubuntu3.2
  Version table:
 *** 3.14.3-0ubuntu3.2 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.14.3-0ubuntu3 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

cups:
  Installed: 1.7.2-0ubuntu1.2
  Candidate: 1.7.2-0ubuntu1.2
  Version table:
 *** 1.7.2-0ubuntu1.2 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages
        100 /var/lib/dpkg/status
     1.7.2-0ubuntu1 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3.2
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CurrentDesktop: XFCE
Date: Tue Nov 25 23:33:52 2014
InstallationDate: Installed on 2011-03-27 (1339 days ago)
InstallationMedia: Xubuntu 10.04.2 "Lucid Lynx" - Release amd64 (20110215.1)
Lpstat: device for DeskJet_840C: hp:/usb/DeskJet_840C?serial=MX0CR1Y104LB
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles: DeskJet_840C: HP Deskjet 840c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=78f80a62-5dce-4bc0-bef4-fc21c095ad2f ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-11-13 (13 days ago)
dmi.bios.date: 09/08/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1601
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A88TD-V EVO/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1601:bd09/08/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Pascal De Vuyst (pascal-devuyst)]

D [25/Nov/2014:23:27:05 -0500] [Job 116] prnt/hpcups/Pcl3Gui.cpp 75: Requested resolution not supported with requested printmodeprnt/hpcups/HPCupsFilter.cpp 456: m_Job initialization failed with error = 25
D [25/Nov/2014:23:27:05 -0500] [Job 116] PID 11640 (/usr/lib/cups/filter/hpcups) stopped with status 1.

[lockheed (qwrules)]

I have the same issue on Raspberry Pi running Arch ARM.

[lockheed (qwrules)]

... and HP DeskJet 846c

[Till Kamppeter (till-kamppeter)]

Seems that something is wrong with the "Normal Grayscale" setting in the PPD of the DeskJet 840/842/846c (and others of this class). Can someone at HP have a look into this? Thanks.

[Balló György (ballogy)]

I had to modify the *hpPrinterPlatform value from "dj895" to "dj970" in the PPD file. After that it works fine for me.