Ubuntu
hplip package

Printed document loses edge of output

Bug #1320368 reported by Martin Taylor on 2014-05-16

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	hplip (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

WIth previous version of hplip, this document printed with coloured borders showing correctly all round. After upgrading to 3.14.3, I find it impossible to print the document correctly. Printing double-sided, short edge, rotate document, A4 borderless paper. CUPS 1.7.2, printer is an HP Photosmart 5520 series.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3.2
ProcVersionSignature: Ubuntu 3.13.0-26.48-generic 3.13.11
Uname: Linux 3.13.0-26-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CupsErrorLog:
E [16/May/2014:19:29:05 +0100] [Client 18] Request for non-absolute resource "".
W [16/May/2014:19:29:05 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Photosmart-5520-series-2-Gray..' already exists
W [16/May/2014:19:29:05 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Photosmart-5520-series-2-RGB..' already exists
CurrentDesktop: XFCE
Date: Fri May 16 20:49:58 2014
InstallationDate: Installed on 2014-04-30 (16 days ago)
InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
Lpstat: device for HP-Photosmart-5520-series-2: hp:/net/Photosmart_5520_series?zc=HP10604BFE5950
MachineType: Acer AO725
Papersize: a4
PpdFiles: HP-Photosmart-5520-series-2: HP Photosmart 5520 Series, hpcups 3.14.3
ProcEnviron:
LANGUAGE=en_GB:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-26-generic root=UUID=c1bcde93-ef6a-4556-a0c5-f51e82eee444 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/05/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: ZA10_BZ
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/05/2012:svnAcer:pnAO725:pvrV1.05:rvnAcer:rnZA10_BZ:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: AO725
dmi.product.version: V1.05
dmi.sys.vendor: Acer

Tags:

Revision history for this message

Martin Taylor (martin-taylor1952) wrote on 2014-05-16:

Example document - loses outer border at one edge Edit (124.4 KiB, application/pdf)
BootDmesg.txt Edit (55.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (6.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (9.0 KiB, text/plain; charset="utf-8")
Locale.txt Edit (335 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (509 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (122.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (263.6 KiB, text/plain; charset="utf-8")

Revision history for this message

gf (gf-interlinks-deactivatedaccount) wrote on 2018-09-04:

Hello Martin,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1320368
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

Changed in hplip (Ubuntu):
status:	New → Incomplete

Revision history for this message

Martin Taylor (martin-taylor1952) wrote on 2018-09-06: Re: [Bug 1320368] Re: Printed document loses edge of output

Download full text (3.7 KiB)

Thanks for this. I confirm that this is no longer a problem.

Martin TaylorOn 4 Sep 2018 10:43 pm, gf <email address hidden> wrote:
>
> Hello Martin,
> Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.
>
> Could you confirm that this is no longer a problem and that we can close the ticket?
> If it is still a problem, are you still interested in finding a solution to this bug?
> If you are, could you let us know and, in the current version, could you run the following (only once):
> apport-collect 1320368
> and upload the updated logs and and any other logs that are relevant for this particular issue.
>
> Thank you again for helping make Ubuntu and hplip better.
> G
> [Ubuntu Bug Squad volunteer triager]
>
> ** Changed in: hplip (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1320368
>
> Title:
> Printed document loses edge of output
>
> Status in hplip package in Ubuntu:
> Incomplete
>
> Bug description:
> WIth previous version of hplip, this document printed with coloured
> borders showing correctly all round. After upgrading to 3.14.3, I find
> it impossible to print the document correctly. Printing double-sided,
> short edge, rotate document, A4 borderless paper. CUPS 1.7.2, printer
> is an HP Photosmart 5520 series.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: hplip 3.14.3-0ubuntu3.2
> ProcVersionSignature: Ubuntu 3.13.0-26.48-generic 3.13.11
> Uname: Linux 3.13.0-26-generic x86_64
> NonfreeKernelModules: wl
> ApportVersion: 2.14.1-0ubuntu3
> Architecture: amd64
> CupsErrorLog:
>    E [16/May/2014:19:29:05 +0100] [Client 18] Request for non-absolute resource "".
>    W [16/May/2014:19:29:05 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Photosmart-5520-series-2-Gray..' already exists
>    W [16/May/2014:19:29:05 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Photosmart-5520-series-2-RGB..' already exists
> CurrentDesktop: XFCE
> Date: Fri May 16 20:49:58 2014
> InstallationDate: Installed on 2014-04-30 (16 days ago)
> InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
> Lpstat: device for HP-Photosmart-5520-series-2: hp:/net/Photosmart_5520_series?zc=HP10604BFE5950
> MachineType: Acer AO725
> Papersize: a4
> PpdFiles: HP-Photosmart-5520-series-2: HP Photosmart 5520 Series, hpcups 3.14.3
> ProcEnviron:
>    LANGUAGE=en_GB:en
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_GB.UTF-8
>    SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-26-generic root=UUID=c1bcde93-ef6a-4556-a0c5-f51e82eee444 ro quiet splash vt.handoff=7
> SourcePackage: hplip
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/05/2012
> dmi.bios.vendor: Insyde Corp.
> dmi.bios.version: V1.05
> dmi.board.asset.tag: Base Board...

Thanks for this. I confirm that this is no longer a problem.

Martin TaylorOn 4 Sep 2018 10:43 pm, gf <1320368@bugs.launchpad.net> wrote:
>
> Hello Martin, 
> Thank you for submitting this bug and reporting a problem with hplip.  You made this bug report some time ago and Ubuntu and hplip have been updated since then. 
>
> Could you confirm that this is no longer a problem and that we can close the ticket? 
> If it is still a problem, are you still interested in finding a solution to this bug? 
> If you are, could you let us know and, in the current version, could you run the following (only once): 
> apport-collect 1320368 
> and upload the updated logs and and any other logs that are relevant for this particular issue. 
>
> Thank you again for helping make Ubuntu and hplip better. 
> G 
> [Ubuntu Bug Squad volunteer triager] 
>
> ** Changed in: hplip (Ubuntu) 
>        Status: New => Incomplete 
>
> -- 
> You received this bug notification because you are subscribed to the bug 
> report. 
> https://bugs.launchpad.net/bugs/1320368 
>
> Title: 
>   Printed document loses edge of output 
>
> Status in hplip package in Ubuntu: 
>   Incomplete 
>
> Bug description: 
>   WIth previous version of hplip, this document printed with coloured 
>   borders showing correctly all round. After upgrading to 3.14.3, I find 
>   it impossible to print the document correctly. Printing double-sided, 
>   short edge, rotate document, A4 borderless paper. CUPS 1.7.2, printer 
>   is an HP Photosmart 5520 series. 
>
>   ProblemType: Bug 
>   DistroRelease: Ubuntu 14.04 
>   Package: hplip 3.14.3-0ubuntu3.2 
>   ProcVersionSignature: Ubuntu 3.13.0-26.48-generic 3.13.11 
>   Uname: Linux 3.13.0-26-generic x86_64 
>   NonfreeKernelModules: wl 
>   ApportVersion: 2.14.1-0ubuntu3 
>   Architecture: amd64 
>   CupsErrorLog: 
>    E [16/May/2014:19:29:05 +0100] [Client 18] Request for non-absolute resource "". 
>    W [16/May/2014:19:29:05 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Photosmart-5520-series-2-Gray..' already exists 
>    W [16/May/2014:19:29:05 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Photosmart-5520-series-2-RGB..' already exists 
>   CurrentDesktop: XFCE 
>   Date: Fri May 16 20:49:58 2014 
>   InstallationDate: Installed on 2014-04-30 (16 days ago) 
>   InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2) 
>   Lpstat: device for HP-Photosmart-5520-series-2: hp:/net/Photosmart_5520_series?zc=HP10604BFE5950 
>   MachineType: Acer AO725 
>   Papersize: a4 
>   PpdFiles: HP-Photosmart-5520-series-2: HP Photosmart 5520 Series, hpcups 3.14.3 
>   ProcEnviron: 
>    LANGUAGE=en_GB:en 
>    PATH=(custom, no user) 
>    XDG_RUNTIME_DIR=<set> 
>    LANG=en_GB.UTF-8 
>    SHELL=/bin/bash 
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-26-generic root=UUID=c1bcde93-ef6a-4556-a0c5-f51e82eee444 ro quiet splash vt.handoff=7 
>   SourcePackage: hplip 
>   UpgradeStatus: No upgrade log present (probably fresh install) 
>   dmi.bios.date: 07/05/2012 
>   dmi.bios.vendor: Insyde Corp. 
>   dmi.bios.version: V1.05 
>   dmi.board.asset.tag: Base Board Asset Tag 
>   dmi.board.name: ZA10_BZ 
>   dmi.board.vendor: Acer 
>   dmi.board.version: Base Board Version 
>   dmi.chassis.type: 10 
>   dmi.chassis.vendor: Chassis Manufacturer 
>   dmi.chassis.version: Chassis Version 
>   dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/05/2012:svnAcer:pnAO725:pvrV1.05:rvnAcer:rnZA10_BZ:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: 
>   dmi.product.name: AO725 
>   dmi.product.version: V1.05 
>   dmi.sys.vendor: Acer 
>
> To manage notifications about this bug go to: 
> https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1320368/+subscriptions

Revision history for this message

gf (gf-interlinks-deactivatedaccount) wrote on 2018-09-06:

Thanks for the update, Martin. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.

Changed in hplip (Ubuntu):
status:	Incomplete → Invalid

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Printed document loses edge of output

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hplip package