hp office jet 100 mobile printer will not show up in printer list and a bunch of errors when i connect printer and run tail -f /var/log/syslog

Bug #1303230 reported by harris on 2014-04-06
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned
hplip (Ubuntu)
Undecided
Unassigned
libusb (Ubuntu)
Undecided
Unassigned
linux (Ubuntu)
Undecided
Unassigned

Bug Description

i tried following https://wiki.ubuntu.com/DebuggingPrintingProblems#USB but when i plugged in the printer and ran tail -f /var/log/syslog I got the following errors http://paste.ubuntu.com/7210911/

I have reinstalled Ubuntu 14.04 but it still gives me these errors.

Ubuntu 14.04

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.1-5ubuntu10
ProcVersionSignature: Ubuntu 3.13.0-23.45-generic 3.13.8
Uname: Linux 3.13.0-23-generic i686
ApportVersion: 2.14.1-0ubuntu1
Architecture: i386
CupsErrorLog:

CurrentDesktop: Unity
Date: Sat Apr 5 22:05:18 2014
InstallationDate: Installed on 2014-04-01 (4 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha i386 (20140310)
Lpstat: device for HP-Officejet-Pro-8600: hp:/net/Officejet_Pro_8600?zc=HP15C159
MachineType: Hewlett-Packard HP Pavilion dv6000 (RP296UA#ABA)
Papersize: letter
PpdFiles: HP-Officejet-Pro-8600: HP Officejet Pro 8600, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-23-generic root=UUID=b4878226-5f7c-4ddb-a09f-f40b70bf2acb ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/09/2007
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.14
dmi.board.name: 30BB
dmi.board.vendor: Quanta
dmi.board.version: 66.37
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.14:bd01/09/2007:svnHewlett-Packard:pnHPPaviliondv6000(RP296UA#ABA):pvrRev1:rvnQuanta:rn30BB:rvr66.37:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv6000 (RP296UA#ABA)
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

harris (harrismrubin) wrote :
Till Kamppeter (till-kamppeter) wrote :

paste.ubuntu.com is not permanent. To keep your log ("tail -f /var/log/syslog") permanent, I paste it directly into this bug report:

----------
Apr 5 21:59:58 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13174.132198] usb 1-3: device descriptor read/64, error -71
Apr 5 22:00:03 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13179.356180] usb 1-3: device descriptor read/64, error -71
Apr 5 22:00:04 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13179.572184] usb 1-3: new high-speed USB device number 34 using ehci-pci
Apr 5 22:00:09 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13184.692185] usb 1-3: device descriptor read/64, error -71
Apr 5 22:00:14 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13189.916183] usb 1-3: device descriptor read/64, error -71
Apr 5 22:00:14 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13190.132221] usb 1-3: new high-speed USB device number 35 using ehci-pci
Apr 5 22:00:19 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13195.544156] usb 1-3: device not accepting address 35, error -71
Apr 5 22:00:20 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13195.656184] usb 1-3: new high-speed USB device number 36 using ehci-pci
Apr 5 22:00:25 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13201.068130] usb 1-3: device not accepting address 36, error -71
Apr 5 22:00:25 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13201.068231] hub 1-0:1.0: unable to enumerate USB device on port 3
Apr 5 22:00:25 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13201.332208] usb 3-1: new full-speed USB device number 6 using uhci_hcd
Apr 5 22:00:30 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13206.452185] usb 3-1: device descriptor read/64, error -71
Apr 5 22:00:36 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13211.676107] usb 3-1: device descriptor read/64, error -71
Apr 5 22:00:36 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13211.892155] usb 3-1: new full-speed USB device number 7 using uhci_hcd
Apr 5 22:00:41 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13217.012180] usb 3-1: device descriptor read/64, error -71
Apr 5 22:00:46 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13222.236191] usb 3-1: device descriptor read/64, error -71
Apr 5 22:00:46 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13222.452130] usb 3-1: new full-speed USB device number 8 using uhci_hcd
Apr 5 22:00:52 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13227.864194] usb 3-1: device not accepting address 8, error -71
Apr 5 22:00:52 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13227.976235] usb 3-1: new full-speed USB device number 9 using uhci_hcd
Apr 5 22:00:57 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13233.384136] usb 3-1: device not accepting address 9, error -71
Apr 5 22:00:57 harris-HP-Pavilion-dv6000-RP296UA-ABA kernel: [13233.384233] hub 3-0:1.0: unable to enumerate USB device on port 1
---------

affects: cups (Ubuntu) → hplip (Ubuntu)
Till Kamppeter (till-kamppeter) wrote :

Looks like that libusb and/or the kernel has problems communicating with this USB printer. Adding appropriate tasks ...

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
harris (harrismrubin) on 2014-04-08
description: updated
harris (harrismrubin) wrote :

I fixed it I had to factory reset printer and then it worked It was not a bug.

Changed in hplip:
status: New → Incomplete
Changed in hplip (Ubuntu):
status: New → Invalid
Changed in hplip:
status: Incomplete → Invalid
Changed in libusb (Ubuntu):
status: New → Invalid
Changed in linux (Ubuntu):
status: Confirmed → Invalid
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