Scanner not recognized by default

[Raph-old]

Binary package hint: hplip

Hi,

I just installed a HP PhotoSmart C4190 and Ubuntu (Edgy) doesn't recognize the scanner part by default. I had to manually create a "hpaio.conf" file in /etc/sane.d, with the data on my scanner ("usb 0x03f0 0x5711").

Note : I recently installed the lower model (C4180) and I didn't need to do this.

Regards,

--
Raph

[Aaron Albright (albrigha-deactivatedaccount)]

I could be incorrect but the model (C4180 vs. C4190) shouldn't make any difference. Can you run hp-check and post the output?

I tested on a clean feisty fawn with the preinstalled hplip 1.7.3 and the C4100 series printer scans and prints.

A

[Aaron Albright (albrigha-deactivatedaccount)]

Actually I may be incorrect. I'll do some more testing.

A

[Aaron Albright (albrigha-deactivatedaccount)]

Sorry the doubles. :) I'm still unable to reproduce.

Usually for hplip hpaio needs to be listed in the /etc/sane/dll.conf. but I'm not sure how the prepackaged hplip is installed on ubuntu. Till may know more.

A

[Till Kamppeter (till-kamppeter)]

On Feisty scanning with HPLIP is pre-configured. On my 64-bit Feisty bpx there is "hpaio" in both /etc/sane.d/dll.conf and /etc/sane.d/dll.d/hplip. Most probably one is enough. There is no /etc/sane.d/hpaio.conf. Perhaps you need the /etc/sane.d/hpaio.conf as your device is a very new model and its USB IDs are not yet added to the current HPLIP driver.

[^rooker (rooker)]

I'm running Dapper, with all packages up to date (27.Sep.2007) and hplip installed, and I'm trying to access a HP C4180 as scanner (printing works).

I also don't have "hpaio.conf" in /etc/sane.d, although "/etc/sane.d/dll.d/hplip" contains a line "hpaio" which I presume means that it should include the hpaio backend. I've manually created the file /etc/sane.d/hpaio.conf with proper owner/access rights and only put these 2 lines in it:

# HP PSC C4180
usb 0x03f0 0x5711

"sane-find-scanner" lists the scanner, but "scanimage -L" says "No scanners were identified.", even after restarting "/etc/init.d/hplip". It seems like the right sane backend is simply missing. Regarding sane and backends, these are the packages that I have installed:

sane
sane-utils
libsane
libsane-extras

[^rooker (rooker)]

Updating HPLIP to the newest version (it was 2.7.7 I think), using their installer-script for Ubuntu, causes sane to finally recognize the scanner.

However, the quality of the scans is horrible (it seems that there is something wrong with the way either the scanner internally or SANE handles the image) - but this is probably not something that belongs to this bug report here. : )

[Speppa (ripper-jack)]

"Updating HPLIP to the newest version (it was 2.7.7 I think), using their installer-script for Ubuntu, causes sane to finally recognize the scanner."
yeah great!
I've remove all packages of hplip and its dependences, then I've installed "HPLIP Self Extracting Archive With Installer" version 2.7.10 and so the problem is solved for my c4180, thanks
(the scans of my hp are good =D )