(REGRESSION) printable area is not taken into account correctly
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
NOTE: I have no idea which package this bug is in, I chose "cups" only because it's the only one I know related to printing.
Whenever I print anything, e.g. a pdf file from the Document viewer or a web page from Google Chrome or a document of any kind from OpenOffice (they all share the same system dialog for printing options), the top of the document is always printed outside of the printable area, and hence lost.
I use a HP Deskjet 940c and this is the printer that the system is configured to use (e.g. it is listed as Deskjet 940c when I choose it for printing).
Even if I choose "shrink to printable area" or "fit to printable area", the actual printing always exceeds the top border of the printable area.
So either the software doesn't take into account the printable area correctly, or the printable area information for this particular printer is wrong.
This is a REGRESSION in some recent or not-so-recent upgrade, as in the past I had used this very same printer on this same system and it used to print properly.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.3-0ubuntu4
ProcVersionSign
Uname: Linux 3.2.0-32-generic i686
NonfreeKernelMo
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
Date: Sun Oct 21 21:21:59 2012
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Lpstat:
device for DESKJET-940C: hp:/usb/
device for DESKJET-970C: usb://HP/
device for HP-Photosmart-
device for Photosmart-
MachineType: ASUSTeK Computer Inc. M51Sn
Papersize: letter
PpdFiles:
HP-Photosmart-
Photosmart-
DESKJET-970C: HP Deskjet 970c, hpcups 3.11.7
DESKJET-940C: HP Deskjet 940c, hpcups 3.12.2
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: Upgraded to precise on 2012-05-17 (157 days ago)
dmi.bios.date: 12/24/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 303
dmi.board.
dmi.board.name: M51Sn
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: M51Sn
dmi.product.
dmi.sys.vendor: ASUSTeK Computer Inc.
I conform the bug. I used evince to print my pdf, but no luck. I also tried lpr directly with lpr -o page-range=3 -o fitplot myfile.pdf, but maybe i missed something in the command line. I didn't have this problem using acroread.
Since i don't know what information will be useful, i will be glad to present it upon request.
Best.
Pavel.