Ubuntu
hplip package

toolbox.py crashed with AttributeError in getStatusFromDeviceID(): 'Device' object has no attribute 'raw_deviceID'

Bug #1061861 reported by Florent Mertens on 2012-10-04

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	In Progress	Undecided	Amarnath Chitumalla
	hplip (Ubuntu)	New	Medium	Unassigned

Bug Description

Bugs happend after a cancel attempt to calibrate colors.

ProblemType: Crash
DistroRelease: Ubuntu 12.10
Package: hplip-data 3.12.6-3ubuntu2
ProcVersionSignature: Ubuntu 3.5.0-16.25-generic 3.5.4
Uname: Linux 3.5.0-16-generic x86_64
ApportVersion: 2.6.1-0ubuntu1
Architecture: amd64
Date: Thu Oct 4 22:15:08 2012
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
InterpreterPath: /usr/bin/python2.7
Lpstat:
device for Canon-MP620-series: bjnp://192.168.2.38:8611
device for PDF: cups-pdf:/
device for Photosmart-C3100-series: hp:/usb/Photosmart_C3100_series?serial=MY684C63QH04P9
MachineType: Dell Inc. Dell System XPS L502X
PackageArchitecture: all
Papersize: a4
PpdFiles:
Canon-MP620-series: Canon MP620-630 BKIntegration Ver.4.0 Universal
Photosmart-C3100-series: HP Photosmart c3100 Series, hpcups 3.12.6
ProcCmdline: /usr/bin/python /usr/bin/hp-toolbox
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-16-generic root=UUID=b1753baa-411a-48b8-907f-00a8d6392f3e ro i915.i915_enable_rc6=1 crashkernel=384M-2G:64M,2G-:128M quiet splash vt.handoff=7
PythonArgs: ['/usr/bin/hp-toolbox']
SourcePackage: hplip
Title: toolbox.py crashed with AttributeError in getStatusFromDeviceID(): 'Device' object has no attribute 'raw_deviceID'
UpgradeStatus: Upgraded to quantal on 2012-09-04 (30 days ago)
UserGroups: adm admin audio bluetooth cdrom dialout dip fax floppy fuse lpadmin plugdev powerdev pulse pulse-access rtkit sambashare tape vboxusers video
dmi.bios.date: 05/04/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0NJT03
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd05/04/2011:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0NJT03:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L502X
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Florent Mertens (givre) wrote on 2012-10-04:

BootDmesg.txt Edit (60.2 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (2.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (49.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (986 bytes, text/plain; charset="utf-8")
Locale.txt Edit (328 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (566 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.0 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (138 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.1 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (83.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.8 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (865 bytes, text/plain; charset="utf-8")
Traceback.txt Edit (587 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (150.9 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (334.2 KiB, text/plain; charset="utf-8")

visibility:

private → public

Apport retracing service (apport) on 2012-10-04

tags:	removed: need-duplicate-check
Changed in hplip (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-10-11:

Can someone of the HPLIP developers at HP look into this? Thanks.

Revision history for this message

Amarnath Chitumalla (amarnath-chitumalla) wrote on 2012-10-12:

Hi Florent Mertens,

Can you please provide logs for following commands, to analyse further.

$ hp-colorcal -g &> colorcal.log
$ hp-check &>check.log

and send us "colorcal.log, check.log" log files.

Thanks & Regards,
Amarnath

Revision history for this message

Florent Mertens (givre) wrote on 2012-10-12:

toolbox.log Edit (86.8 KiB, text/plain)

I reproduced the bug by doing the following:
- In hp toolbox, launch "Color Calibration"
- Cancel after 2nd step
- relaunch "Color Calibration"
=> bug

I attach toolbox.log which is the debug log of hp-toolbox while reproducing the bug and check.log

Revision history for this message

Florent Mertens (givre) wrote on 2012-10-12:

hp-check.log Edit (12.7 KiB, text/plain)

Revision history for this message

Amarnath Chitumalla (amarnath-chitumalla) wrote on 2012-10-17:

colorcaldialog.py Edit (14.5 KiB, text/x-python)

Hi Florent Mertens,

Thank you for providing the log files.

As we don't have this printer, can you please make following changes and test it again.

--> if "/usr/share/hplip/ui4/colorcaldialog.pyc" exists, please delete
--> Please copy attached "colorcaldialog.py" file to "/usr/share/hplip/ui4/" folder in root mode
--> Close hp-systray or reboot system
--> launch hp-toolbox

Please let us know the result.

Thanks & Regards,
Amarnath

Amarnath Chitumalla (amarnath-chitumalla) on 2012-10-17

Changed in hplip:
status:	New → In Progress
assignee:	nobody → Amarnath Chitumalla (amarnath-chitumalla)

Revision history for this message

Ubuntu Foundations Team Bug Bot (crichton) wrote on 2012-10-17:

The attachment "colorcaldialog.py" of this bug report has been identified as being a patch. The ubuntu-reviewers team has been subscribed to the bug report so that they can review the patch. In the event that this is in fact not a patch you can resolve this situation by removing the tag 'patch' from the bug report and editing the attachment so that it is not flagged as a patch. Additionally, if you are member of the ubuntu-reviewers team please also unsubscribe the team from this bug report.

[This is an automated message performed by a Launchpad user owned by Brian Murray. Please contact him regarding any issues with the action taken in this bug report.]

tags:

added: patch