| 2012-10-01 02:59:07 |
Aurosutru |
bug |
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added bug |
| 2012-10-01 04:19:58 |
Ubuntu Foundations Team Bug Bot |
tags |
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bot-comment |
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| 2012-10-03 14:19:14 |
Book 'em Dano |
affects |
ubuntu |
cups (Ubuntu) |
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| 2012-10-03 14:19:14 |
Book 'em Dano |
cups (Ubuntu): status |
New |
Incomplete |
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| 2012-10-04 11:37:07 |
Aurosutru |
tags |
bot-comment |
apport-collected bot-comment precise running-unity |
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| 2012-10-04 11:37:10 |
Aurosutru |
description |
Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked.
I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command.
Thanks. |
Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked.
I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command.
Thanks.
---
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND
MachineType: Dell Inc. Latitude D510
Package: cups 1.5.3-0ubuntu4
PackageArchitecture: i386
Papersize: a4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
3.3V
32-bit
PC Card
PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28
Tags: precise running-unity
Uname: Linux 3.2.0-31-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo
dmi.bios.date: 04/27/2005
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 0N8719
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D510
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 |
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| 2012-10-04 11:37:14 |
Aurosutru |
attachment added |
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BootDmesg.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371133/+files/BootDmesg.txt |
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| 2012-10-04 11:37:21 |
Aurosutru |
attachment added |
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CupsErrorLog.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371134/+files/CupsErrorLog.txt |
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| 2012-10-04 11:37:25 |
Aurosutru |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371135/+files/CurrentDmesg.txt |
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| 2012-10-04 11:37:28 |
Aurosutru |
attachment added |
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Dependencies.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371136/+files/Dependencies.txt |
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| 2012-10-04 11:37:32 |
Aurosutru |
attachment added |
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Locale.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371137/+files/Locale.txt |
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| 2012-10-04 11:37:35 |
Aurosutru |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371138/+files/Lspci.txt |
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| 2012-10-04 11:37:38 |
Aurosutru |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371147/+files/Lsusb.txt |
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| 2012-10-04 11:37:42 |
Aurosutru |
attachment added |
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PrintingPackages.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371148/+files/PrintingPackages.txt |
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| 2012-10-04 11:37:45 |
Aurosutru |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371149/+files/ProcCpuinfo.txt |
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| 2012-10-04 11:37:50 |
Aurosutru |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371150/+files/ProcEnviron.txt |
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| 2012-10-04 11:37:54 |
Aurosutru |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371151/+files/ProcInterrupts.txt |
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| 2012-10-04 11:37:57 |
Aurosutru |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371152/+files/ProcModules.txt |
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| 2012-10-04 11:38:04 |
Aurosutru |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371153/+files/UdevDb.txt |
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| 2012-10-04 11:38:11 |
Aurosutru |
attachment added |
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UdevLog.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371154/+files/UdevLog.txt |
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| 2012-10-04 11:38:15 |
Aurosutru |
attachment added |
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modified.conffile..etc.cups.cupsd.conf.txt https://bugs.launchpad.net/bugs/1059359/+attachment/3371155/+files/modified.conffile..etc.cups.cupsd.conf.txt |
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| 2012-10-04 12:21:36 |
Aurosutru |
attachment added |
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3 Prints from HP Deskjet D1360 in Ubuntu 12.04, top one is OK.JPG https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371331/+files/3%20Prints%20from%20HP%20Deskjet%20D1360%20in%20Ubuntu%2012.04%2C%20top%20one%20is%20OK.JPG |
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| 2012-10-04 12:22:49 |
Aurosutru |
attachment added |
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Brief ReadMe https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371340/+files/Brief%20ReadMe |
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| 2012-10-04 12:23:21 |
Aurosutru |
attachment added |
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Cups error_log 1 for correct normal color printing in Draw https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371341/+files/Cups%20error_log%201%20for%20correct%20normal%20color%20printing%20in%20Draw |
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| 2012-10-04 12:23:52 |
Aurosutru |
attachment added |
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Cups error_log 2 for incorrect high-res color printing in Draw https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371342/+files/Cups%20error_log%202%20for%20incorrect%20high-res%20color%20printing%20in%20Draw |
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| 2012-10-04 12:24:49 |
Aurosutru |
attachment added |
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Cups error_log 3 for incorrect high-res color printing in Evince https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371348/+files/Cups%20error_log%203%20%20for%20incorrect%20high-res%20color%20printing%20in%20Evince |
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| 2012-10-04 12:25:48 |
Aurosutru |
attachment added |
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DebuggingPrintingProblems- Printer detection outputs.txt https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371371/+files/DebuggingPrintingProblems-%20Printer%20detection%20outputs.txt |
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| 2012-10-04 12:27:11 |
Aurosutru |
attachment added |
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Pic in Draw - HiRes Color printing problem.odg https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371400/+files/Pic%20in%20Draw%20-%20HiRes%20Color%20printing%20problem.odg |
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| 2012-10-11 13:42:20 |
Till Kamppeter |
cups (Ubuntu): status |
Incomplete |
Confirmed |
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| 2012-10-11 13:42:38 |
Till Kamppeter |
affects |
cups (Ubuntu) |
hplip (Ubuntu) |
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| 2012-10-11 13:42:38 |
Till Kamppeter |
hplip (Ubuntu): importance |
Undecided |
Medium |
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| 2012-10-11 13:42:50 |
Till Kamppeter |
bug task added |
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hplip |
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