HP Photosmart 1315 printing only monochrome after 11.04 upgrade

[neonjohn]

My photosmart 1315 started printing in monochrome after upgrading to 11.04. The colors are translated to proper greyscale so something is happening before the printer driver.

I installed hplip-3.12.4 which had no effect. HPLIP did not install properly. In poking around, I used system->admin->printing to call up the admin page on the printer. I selected "change printer make and model" and found on the second wizard screen under "change driver" that the installer had selected the old driver instead of 3.12.4. This even though I selected the option to de-install the old driver during the installation and verified same in Package Manager. This got the printer printing again but it is still printing in monochrome.

The test pages generated in both CUPS admin page and the HPLIP pages print in monochrome with proper grayscale conversion.

My other printer, a Brother HL5250DN monochrome laser printer continues to work properly.

Here is hp-check -t output

HP Linux Imaging and Printing System (ver. 3.12.4)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux neonjohn 2.6.32-30-generic #59-Ubuntu SMP Tue Mar 1 21:30:21 UTC 2011 i686 i686 i386 GNU/Linux

Distribution:
ubuntu 11.04

Checking Python version...
OK, version 2.7.1 installed

Checking PyQt 4.x version...
OK, version 4.8.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.6
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.1

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.12.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=no
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1338355520
pending_upgrade_time = 0
latest_available_version = 3.12.4

[last_used]
device_uri = "hp:/usb/photosmart_1315?serial=MY27O111KGTS"
printer_name =
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 05/30/2012 02:23:17
version = 3.12.4

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------
  hp:/usb/photosmart_1315?serial=M HP photosmart 1315
  Y27O111KGTS

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

FaxPrinter
----------
Type: Unknown
Device URI: socket://localhost:9900

HL-5250DN_series
----------------
Type: Unknown
Device URI: usb://Brother/HL-5250DN%20series
PPD: /etc/cups/ppd/HL-5250DN_series.ppd
PPD Description: Brother HL-5250DN BR-Script3
Printer status: printer HL-5250DN_series is idle. enabled since Wed 30 May 2012 01:39:1Printer is now online.
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

photosmart_1315
---------------
Type: Printer
Device URI: hp:/usb/photosmart_1315?serial=MY27O111KGTS
PPD: /etc/cups/ppd/photosmart_1315.ppd
PPD Description: HP Photosmart 1315, hpcups 3.12.4
Printer status: printer photosmart_1315 is idle. enabled since Wed 30 May 2012 01:44:05ready to print
Communication status: Good

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x3602 at 001:013:
    Device URI: hp:/usb/photosmart_1315?serial=MY27O111KGTS
    Device node: /dev/bus/usb/001/013
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/013
# owner: root
# group: lp
user::rw-
user:jgd:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
---------------

jgd adm lp dialout fax cdrom floppy audio dip video plugdev scanner fuse lpadmin admin netdev vboxusers sambashare nobody nogroup

-----------
| SUMMARY |
-----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

[Amarnath Chitumalla (amarnath-chitumalla)]

Hi Neon John,

Can you please install latest HPLIP-3.12.10a from http://hplipopensource.com/hplip-web/install/install/index.html site.

Thanks & Regards,
Amarnath

[neonjohn (jgd-neon-john)]

Thanks. This seems to have resolved my problem.

John

On 10/12/2012 04:28 AM, Amarnath Chitumalla wrote:
> Hi Neon John,
>
>
> Can you please install latest HPLIP-3.12.10a from http://hplipopensource.com/hplip-web/install/install/index.html site.
>
> Thanks & Regards,
> Amarnath
>

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