Borderless printing doesn't work on the Photosmart B8500 with hpcups
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Invalid
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
I can't get borderless printing to work on the Photosmart B8500 with the hpcups drivers. Borderless printing does work with the hpijs drivers, but those drivers have some quality problems. The problem is that the hpijs driver give green lines with some prints, changing to the hpcups driver solves that problem (and hpcups is also the preferred driver if I'm right), but then borderless printing doesn't work. Searching for a solution I encountered this bug https:/
I've attached the debug log of an example job. As you can the PageSize is correctly set to A4.FB, but somehow that doesn't work. I've also attached the output of hp-check.
I am a programmer, so if you can give any hints as to where in the code the problem might be or what I could try changing to see if the problems goes away that would also be very welcome. I've already tried changing a lot of settings and looking quickly at the code, but I'm a bit stuck at the moment.
Hi,
Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http:// hplipopensource .com/hplip- web/install/ install/ index.html (automatic) or http:// hplipopensource .com/hplip- web/install/ manual/ index.html( manual if automatic does not work)
=>system- config- printer (remove all print queues)
or
=> Reconfigure print queue with the commands mentioned below.
Go to system ->Administration -> printing (then remove all print queues)
=>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below
=>Try to print any document and If issue is not resolved then execute following steps
a)Open /etc/cups/ cupsd.conf in root mode and replace
LogLevel warn
with
LogLevel debug
hpLogLevel 15
b) Open Terminal and run following commands:
or
=> sudo su
=> /etc/init.d/cups restart
service cups restart
=> rm -rf /tmp/*.out /tmp/*.bmp cups/error_ log
=> cat /dev/null > /var/log/
=> cat /dev/null > /var/log/messages
=> cat /dev/null > /var/log/syslog
=> hp-check -t > /tmp/hpcheck.log
c) Try to print any document and then please send following files cups/error_ log
=> /var/log/syslog (if present),
=> /var/log/messages (if present),
=> /var/log/
=> /tmp/*.bmp
=> /tmp/*.out
=> /tmp/hpcheck.log
=> document used for printing
=> output of "/usr/bin/gs -v" command
=>scanned copy of printed document
d) Please let me know the application used for testing.