Empathy MSN accounts stopped working after upgrade to jaunty

Bug #338891 reported by Sense Egbert Hofstede on 2009-03-06
This bug affects 7 people
Affects Status Importance Assigned to Milestone
haze (Ubuntu)
Nominated for Karmic by Andrew Sayers
pymsn (Ubuntu)
Nominated for Karmic by Andrew Sayers

Bug Description

After I updated from Ubuntu 8.10 Intrepid Ibex, on which I was using an 2.25 version of Empathy from a PPA, to Ubuntu 9.04 Jaunty Jackalope, on which I'm using the Empathy version from the official repositories, my MSN accounts no longer worked.
They do work in Pidgin, but when I start Empathy I get a message that there was a network connection error.

LANGUAGE=C apt-cache policy telepathy-haze
  Installed: 0.2.1-1
  Candidate: 0.2.1-1
  Version table:
 *** 0.2.1-1 0
        500 http://archive.ubuntu.com jaunty/universe Packages
        100 /var/lib/dpkg/status

 LANGUAGE=C apt-cache policy libpurple0
  Installed: 1:2.5.4-2ubuntu2
  Candidate: 1:2.5.4-2ubuntu2
  Version table:
 *** 1:2.5.4-2ubuntu2 0
        500 http://archive.ubuntu.com jaunty/main Packages
        100 /var/lib/dpkg/status

LANGUAGE=C apt-cache policy empathy
  Installed: 2.25.4-1ubuntu1
  Candidate: 2.25.4-1ubuntu1
  Version table:
 *** 2.25.4-1ubuntu1 0
        500 http://archive.ubuntu.com jaunty/universe Packages
        100 /var/lib/dpkg/status

If you need any more information I'd be glad to provide it.

Sam Lin (itrs-lin) wrote :

it's caused by python-msn due to python2.5->python2.6
try this
dpkg-reconfigure python-msn to make python-msn (pymsn) identified by python2.6

Sense Egbert Hofstede (sense) wrote :

It's solved now. MSN works again in Empathy.

Jeffonline (jeffonline) wrote :

I've this bug on a fresh install of Jaunty and using the Empathy version from the official repositories :
MSN account don't work : Network error

I'm also getting this error. `sudo dpkg-reconfigure python-msn` doesn't fix it for me, and I'm able to log in using the raw pymsn module, as described here:


For me, this is not a duplicate of bug #348752.

Antony Jones (wrh) wrote :

I hate to "me too" this bug but I agree, it is not a duplicate of #348752.

Msn works for me, about once per month in Empathy. Most of the time, even after reconfiguring the package as listed above, and after 'killall telepathy-butterfly", I just get a dropdown with "Network Error" in my contact list.

This hasn't worked for about 8 months now, so I'd say it's pretty important.

Ben (ben2talk) wrote :

I think this bug is not a duplicate.

sudo dpkg-reconfigure python-msn simply told me that 'python-msn' was not installed. I installed it, and there was no change.

The only way I can sometimes persuade MSN to connect is to kill telepathy-butterfly and try again. It works sometimes.

Pidgin is very reliable - though trying to use both Pidgin and Empathy sometimes upsets Pidgin, and leads to lockouts sometimes due to failed login attempts (I had this with Yahoo tonight).

If you had telepathy-butterfly installed but not python-msn, it's probably that you have the newer version which now use python-papyon and not python-msn, and that make this bug entirely different. Please open a separate bug with butterfly and/or empathy logs if you can, the network error message is a generic error message so it doesn't us what the problem is

Woonjas (woonjas) wrote :

I have the same problem on a fresh install of Karmic.
Restarting empathy appears to fix it (temporarily)

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