Empathy MSN accounts stopped working after upgrade to jaunty

[Sense Egbert Hofstede]

After I updated from Ubuntu 8.10 Intrepid Ibex, on which I was using an 2.25 version of Empathy from a PPA, to Ubuntu 9.04 Jaunty Jackalope, on which I'm using the Empathy version from the official repositories, my MSN accounts no longer worked.
They do work in Pidgin, but when I start Empathy I get a message that there was a network connection error.

LANGUAGE=C apt-cache policy telepathy-haze
telepathy-haze:
  Installed: 0.2.1-1
  Candidate: 0.2.1-1
  Version table:
 *** 0.2.1-1 0
        500 http://archive.ubuntu.com jaunty/universe Packages
        100 /var/lib/dpkg/status

 LANGUAGE=C apt-cache policy libpurple0
libpurple0:
  Installed: 1:2.5.4-2ubuntu2
  Candidate: 1:2.5.4-2ubuntu2
  Version table:
 *** 1:2.5.4-2ubuntu2 0
        500 http://archive.ubuntu.com jaunty/main Packages
        100 /var/lib/dpkg/status

LANGUAGE=C apt-cache policy empathy
empathy:
  Installed: 2.25.4-1ubuntu1
  Candidate: 2.25.4-1ubuntu1
  Version table:
 *** 2.25.4-1ubuntu1 0
        500 http://archive.ubuntu.com jaunty/universe Packages
        100 /var/lib/dpkg/status

If you need any more information I'd be glad to provide it.

[Sam Lin (itrs-lin)]

it's caused by python-msn due to python2.5->python2.6
try this
dpkg-reconfigure python-msn to make python-msn (pymsn) identified by python2.6

[Sense Egbert Hofstede (sense)]

It's solved now. MSN works again in Empathy.

[Jeffonline (jeffonline)]

I've this bug on a fresh install of Jaunty and using the Empathy version from the official repositories :
MSN account don't work : Network error

[Andrew Sayers (andrew-bugs-launchpad-net)]

I'm also getting this error. `sudo dpkg-reconfigure python-msn` doesn't fix it for me, and I'm able to log in using the raw pymsn module, as described here:

http://madpython.com/pymsn/pymsn.client-module.html

For me, this is not a duplicate of bug #348752.

[Antony Jones (wrh)]

I hate to "me too" this bug but I agree, it is not a duplicate of #348752.

Msn works for me, about once per month in Empathy. Most of the time, even after reconfiguring the package as listed above, and after 'killall telepathy-butterfly", I just get a dropdown with "Network Error" in my contact list.

This hasn't worked for about 8 months now, so I'd say it's pretty important.

[Ben (ben2talk)]

I think this bug is not a duplicate.

sudo dpkg-reconfigure python-msn simply told me that 'python-msn' was not installed. I installed it, and there was no change.

The only way I can sometimes persuade MSN to connect is to kill telepathy-butterfly and try again. It works sometimes.

Pidgin is very reliable - though trying to use both Pidgin and Empathy sometimes upsets Pidgin, and leads to lockouts sometimes due to failed login attempts (I had this with Yahoo tonight).

[Olivier Le Thanh Duong (olethanh)]

If you had telepathy-butterfly installed but not python-msn, it's probably that you have the newer version which now use python-papyon and not python-msn, and that make this bug entirely different. Please open a separate bug with butterfly and/or empathy logs if you can, the network error message is a generic error message so it doesn't us what the problem is

[Woonjas (woonjas)]

I have the same problem on a fresh install of Karmic.
Restarting empathy appears to fix it (temporarily)