Preview plays audio but shows no images, only a black window

Bug #1745059 reported by Paulo Marcel Coelho Aragão on 2018-01-24
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
handbrake (Ubuntu)
Undecided
Unassigned

Bug Description

### Description of problem or feature request

`Show Preview` plays audio but doesn't show any images, only a black window. I have tried only with DVDs on disk (*VIDEO_TS* directories), around 6 different ones, and it happened the same with all of them.

I always used preset `H.264 MKV 1080p30`. I also tried the following previews: `Fast 1080p30`, `Very Fast 1080p30`, `Normal`, with the same results.

I ran **ghb** from the command line and no messages are output when I try to show a preview.

The encoding works correctly, it's only the preview which is showing no video.

I tried to select different preview frames, but the result was the same with all of them

I have just tried the latest nightly snapshot, **20180121174120-18a4158-master (x86_64)**, and the results were exactly the same.

I have reported this bug upstream and the handbrake team has updated me that the Ubuntu package is known to be broken:

https://github.com/HandBrake/HandBrake/issues/1143

### Steps to reproduce the problem

1. Select preset `H.264 MKV 1080p30`
1. Click on `Open Source` and select any DVD on disk (a *VIDEO_TS* directory)
1. Click on the `Encode and play` icon
1. The preview window will be black, and only the audio will play

### HandBrake version (e.g., 1.0.0)

**1.0.7 (x86_64)**, installed from the Ubuntu repositories

### Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.3 High Sierra, Windows 10 Creators Update)

Xubuntu 17.10

### HandBrake Activity Log ***required*** (see https://handbrake.fr/docs/en/latest/help/activity-log.html)

~~~
[18:14:10] gtkgui: HandBrake 1.0.7 (2017082500) - Linux x86_64 - https://handbrake.fr
[18:14:11] hb_init: starting libhb thread
[18:14:11] hb_init: starting libhb thread
[18:14:11] hb_init: starting libhb thread
[18:14:16] CPU: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
[18:14:16] - Intel microarchitecture Sandy Bridge
[18:14:16] - logical processor count: 4
[18:14:16] hb_scan: path=/home/paulo/Downloads/The World Saxophone Quartet 2009, title_index=0
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
[18:14:16] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.3
libdvdread: Couldn't find device name.
libdvdnav: Can't read name block. Probably not a DVD-ROM device.
libdvdnav: vm: dvd_read_name failed
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
libdvdread: Couldn't find device name.
[18:14:16] scan: DVD has 1 title(s)
[18:14:16] scan: scanning title 1
[18:14:16] scan: opening IFO for VTS 1
[18:14:16] scan: duration is 00:53:45 (3225680 ms)
[18:14:16] pgc_id: 1, pgn: 1: pgc: 0x7fc92800d0f0
[18:14:16] scan: vts=1, ttn=1, cells=0->7, blocks=0->1418105, 1418106 blocks
[18:14:16] scan: checking audio 1
[18:14:16] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:14:16] scan: title 1 has 7 chapters
[18:14:16] scan: chap 1 c=0->0, b=0->79611 (79612), 195120 ms
[18:14:16] scan: chap 2 c=1->1, b=79612->553559 (473948), 1057200 ms
[18:14:16] scan: chap 3 c=2->3, b=553560->868750 (315191), 723360 ms
[18:14:16] scan: chap 4 c=4->4, b=868751->1130346 (261596), 585120 ms
[18:14:16] scan: chap 5 c=5->5, b=1130347->1287626 (157280), 360960 ms
[18:14:16] scan: chap 6 c=6->6, b=1287627->1394677 (107051), 247680 ms
[18:14:16] scan: chap 7 c=7->7, b=1394678->1418105 (23428), 56240 ms
[18:14:16] scan: aspect = 16:9
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
[18:14:16] scan: decoding previews for title 1
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
[18:14:16] scan: title angle(s) 1
[ac3 @ 0x7fc92821e2c0] frame sync error
[18:14:16] scan: audio 0x80bd: ac3, rate=48000Hz, bitrate=256000 Unknown (AC3) (2.0 ch)
[18:14:17] scan: 10 previews, 720x576, 25,000 fps, autocrop = 16/16/32/34, aspect 16:9, PAR 64:45
[18:14:17] libhb: scan thread found 1 valid title(s)
[swscaler @ 0x564dab3df900] Warning: data is not aligned! This can lead to a speedloss
[18:14:22] 1 job(s) to process
[18:14:22] json job:
{
    "Audio": {
        "AudioList": [
            {
                "Bitrate": 160,
                "CompressionLevel": -1.0,
                "DRC": 0.0,
                "DitherMethod": "auto",
                "Encoder": "av_aac",
                "Gain": 0.0,
                "Mixdown": "stereo",
                "NormalizeMixLevel": false,
                "PresetEncoder": "av_aac",
                "Quality": -3.0,
                "Samplerate": "auto",
                "Track": 0
            }
        ],
        "CopyMask": [
            "copy:aac"
        ],
        "FallbackEncoder": "av_aac"
    },
    "Destination": {
        "ChapterList": [
            {
                "Name": "Chapter 1"
            },
            {
                "Name": "Chapter 2"
            },
            {
                "Name": "Chapter 3"
            },
            {
                "Name": "Chapter 4"
            },
            {
                "Name": "Chapter 5"
            },
            {
                "Name": "Chapter 6"
            },
            {
                "Name": "Chapter 7"
            }
        ],
        "ChapterMarkers": true,
        "File": "/tmp/hb.1356/live01",
        "Mp4Options": {
            "IpodAtom": false,
            "Mp4Optimize": false
        },
        "Mux": "mkv"
    },
    "Filters": {
        "FilterList": [
            {
                "ID": 3,
                "Settings": {
                    "block-height": "16",
                    "block-thresh": "40",
                    "block-width": "16",
                    "filter-mode": "2",
                    "mode": "3",
                    "motion-thresh": "1",
                    "spatial-metric": "2",
                    "spatial-thresh": "1"
                }
            },
            {
                "ID": 4,
                "Settings": {
                    "mode": "7"
                }
            },
            {
                "ID": 6,
                "Settings": {
                    "mode": 2,
                    "rate": "27000000/900000"
                }
            },
            {
                "ID": 11,
                "Settings": {
                    "crop-bottom": 16,
                    "crop-left": 32,
                    "crop-right": 34,
                    "crop-top": 16,
                    "height": 544,
                    "width": 654
                }
            }
        ]
    },
    "Metadata": {
        "Name": "The World Saxophone Quartet 2009"
    },
    "PAR": {
        "Den": 45,
        "Num": 64
    },
    "SequenceID": 0,
    "Source": {
        "Angle": 0,
        "Path": "/home/paulo/Downloads/The World Saxophone Quartet 2009",
        "Range": {
            "End": 1350000,
            "SeekPoints": 10,
            "Start": 2,
            "Type": "preview"
        },
        "Title": 1
    },
    "Subtitle": {
        "Search": {
            "Burn": true,
            "Default": false,
            "Enable": false,
            "Forced": false
        },
        "SubtitleList": []
    },
    "Video": {
        "ColorMatrixCode": 0,
        "Encoder": "x264",
        "Level": "4.0",
        "OpenCL": false,
        "Options": "",
        "Preset": "medium",
        "Profile": "main",
        "QSV": {
            "AsyncDepth": 4,
            "Decode": false
        },
        "Quality": 22.0,
        "Tune": "",
        "Turbo": false,
        "TwoPass": false
    }
}
[18:14:22] CPU: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
[18:14:22] - Intel microarchitecture Sandy Bridge
[18:14:22] - logical processor count: 4
[18:14:22] hb_scan: path=/home/paulo/Downloads/The World Saxophone Quartet 2009, title_index=1
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
[18:14:22] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.3
libdvdread: Couldn't find device name.
libdvdnav: Can't read name block. Probably not a DVD-ROM device.
libdvdnav: vm: dvd_read_name failed
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
libdvdread: Couldn't find device name.
[18:14:22] scan: DVD has 1 title(s)
[18:14:22] scan: scanning title 1
[18:14:22] scan: opening IFO for VTS 1
[18:14:22] scan: duration is 00:53:45 (3225680 ms)
[18:14:22] pgc_id: 1, pgn: 1: pgc: 0x7fc940005e00
[18:14:22] scan: vts=1, ttn=1, cells=0->7, blocks=0->1418105, 1418106 blocks
[18:14:22] scan: checking audio 1
[18:14:22] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[18:14:22] scan: title 1 has 7 chapters
[18:14:22] scan: chap 1 c=0->0, b=0->79611 (79612), 195120 ms
[18:14:22] scan: chap 2 c=1->1, b=79612->553559 (473948), 1057200 ms
[18:14:22] scan: chap 3 c=2->3, b=553560->868750 (315191), 723360 ms
[18:14:22] scan: chap 4 c=4->4, b=868751->1130346 (261596), 585120 ms
[18:14:22] scan: chap 5 c=5->5, b=1130347->1287626 (157280), 360960 ms
[18:14:22] scan: chap 6 c=6->6, b=1287627->1394677 (107051), 247680 ms
[18:14:22] scan: chap 7 c=7->7, b=1394678->1418105 (23428), 56240 ms
[18:14:22] scan: aspect = 16:9
[18:14:22] scan: decoding previews for title 1
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
[18:14:22] scan: title angle(s) 1
[ac3 @ 0x7fc94012d220] frame sync error
[18:14:22] scan: audio 0x80bd: ac3, rate=48000Hz, bitrate=256000 Unknown (AC3) (2.0 ch)
[18:14:22] scan: 10 previews, 720x576, 25,000 fps, autocrop = 16/16/32/34, aspect 16:9, PAR 64:45
[18:14:22] libhb: scan thread found 1 valid title(s)
[18:14:22] starting job
[18:14:22] decomb filter thread started for segment 0
[18:14:22] decomb filter thread started for segment 1
[18:14:22] decomb filter thread started for segment 2
[18:14:22] decomb filter thread started for segment 3
[18:14:22] decomb check thread started for segment 0
[18:14:22] decomb check thread started for segment 1
[18:14:22] decomb check thread started for segment 3
[18:14:22] mask filter thread started for segment 0
[18:14:22] decomb check thread started for segment 2
[18:14:22] mask filter thread started for segment 1
[18:14:22] yadif thread started for segment 1
[18:14:22] mask filter thread started for segment 3
[18:14:22] mask erode thread started for segment 0
[18:14:22] mask erode thread started for segment 1
[18:14:22] mask erode thread started for segment 2
[18:14:22] mask erode thread started for segment 3
[18:14:22] mask dilate thread started for segment 0
[18:14:22] mask dilate thread started for segment 1
[18:14:22] mask dilate thread started for segment 2
[18:14:22] mask dilate thread started for segment 3
[18:14:22] yadif thread started for segment 0
[18:14:22] mask filter thread started for segment 2
[18:14:22] yadif thread started for segment 2
[18:14:22] yadif thread started for segment 3
[18:14:22] job configuration:
[18:14:22] * source
[18:14:22] + /home/paulo/Downloads/The World Saxophone Quartet 2009
[18:14:22] + title 1, start 00:00:0,00 stop 00:00:15,00
[18:14:22] * destination
[18:14:22] + /tmp/hb.1356/live01
[18:14:22] + container: Matroska (libavformat)
[18:14:22] + chapter markers
[18:14:22] * video track
[18:14:22] + decoder: mpeg2video
[18:14:22] + bitrate 200 kbps
[18:14:22] + filters
[18:14:22] + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[18:14:22] + Decomb (mode=39)
[18:14:22] + Framerate Shaper (mode=2:rate=27000000/900000)
[18:14:22] + frame rate: 25,000 fps -> peak rate limited to 30,000 fps
[18:14:22] + Crop and Scale (width=654:height=544:crop-top=16:crop-bottom=16:crop-left=32:crop-right=34)
[18:14:22] + source: 720 * 576, crop (16/16/32/34): 654 * 544, scale: 654 * 544
[18:14:22] + Output geometry
[18:14:22] + storage dimensions: 654 x 544
[18:14:22] + pixel aspect ratio: 64 : 45
[18:14:22] + display dimensions: 930 x 544
[18:14:22] + encoder: H.264 (libx264)
[18:14:22] + preset: medium
[18:14:22] + profile: main
[18:14:22] + level: 4.0
[18:14:22] + quality: 22,00 (RF)
[18:14:22] * audio track 1
[18:14:22] + decoder: Unknown (AC3) (2.0 ch) (track 1, id 0x80bd)
[18:14:22] + bitrate: 256 kbps, samplerate: 48000 Hz
[18:14:22] + mixdown: Stereo
[18:14:22] + encoder: AAC (libavcodec)
[18:14:22] + bitrate: 160 kbps, samplerate: 48000 Hz
libdvdnav: Using dvdnav version 5.0.3
libdvdread: Couldn't find device name.
libdvdnav: Can't read name block. Probably not a DVD-ROM device.
libdvdnav: vm: dvd_read_name failed
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
libdvdread: Couldn't find device name.
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
[18:14:22] sync: expecting 400 video frames
[18:14:22] encavcodecaInit: Unknown avcodec option stereo_mode
[18:14:22] encx264: encoding at constant RF 22,000000
[18:14:22] encx264: unparsed options: level=4.0:8x8dct=0:vbv-bufsize=25000:vbv-maxrate=20000
x264 [info]: using SAR=64/45
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 4.0
[ac3 @ 0x7fc9100118c0] frame sync error
[18:14:22] sync: first pts audio 0x80bd is 0
[18:14:22] sync: first pts video is 14400
[18:14:22] sync: "Chapter 2" (2) at frame 1 time 14400
[18:14:27] sync: reached video pts 1350000, exiting early
[18:14:27] sync: reached audio 0x80bd pts 1350720, exiting early
[18:14:29] work: average encoding speed for job is 70,128120 fps
[18:14:29] comb detect: heavy 1 | light 7 | uncombed 363 | total 371
[18:14:29] decomb: deinterlaced 1 | blended 7 | unfiltered 363 | total 371
[18:14:29] vfr: 371 frames output, 0 dropped and 0 duped for CFR/PFR
[18:14:29] vfr: lost time: 0 (0 frames)
[18:14:29] vfr: gained time: 0 (0 frames) (0 not accounted for)
[18:14:29] ac3-decoder done: 1501 frames, 0 decoder errors
[18:14:29] mpeg2video-decoder done: 1198 frames, 0 decoder errors
[18:14:29] sync: got 371 frames, 400 expected
[18:14:29] sync: framerate min 25,000 fps, max 25,000 fps, avg 25,000 fps
[aac @ 0x7fc91001efe0] Qavg: 292,574
x264 [info]: frame I:9 Avg QP:15,99 size: 21629
x264 [info]: frame P:104 Avg QP:20,38 size: 7101
x264 [info]: frame B:258 Avg QP:24,16 size: 2579
x264 [info]: consecutive B-frames: 4,6% 4,9% 9,7% 80,9%
x264 [info]: mb I I16..4: 54,6% 0,0% 45,4%
x264 [info]: mb P I16..4: 9,1% 0,0% 5,9% P16..4: 33,2% 12,3% 5,9% 0,0% 0,0% skip:33,6%
x264 [info]: mb B I16..4: 0,4% 0,0% 0,9% B16..8: 32,0% 5,0% 0,9% direct: 4,2% skip:56,6% L0:44,1% L1:46,8% BI: 9,0%
x264 [info]: coded y,uvDC,uvAC intra: 44,1% 56,7% 28,3% inter: 10,1% 16,4% 1,0%
x264 [info]: i16 v,h,dc,p: 67% 14% 8% 11%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 27% 13% 17% 6% 8% 10% 6% 8% 4%
x264 [info]: i8c dc,h,v,p: 50% 17% 24% 8%
x264 [info]: Weighted P-Frames: Y:0,0% UV:0,0%
x264 [info]: ref P L0: 59,0% 11,0% 20,3% 9,7%
x264 [info]: ref B L0: 88,5% 9,0% 2,4%
x264 [info]: ref B L1: 96,9% 3,1%
x264 [info]: kb/s:852,49
[18:14:29] mux: track 0, 371 frames, 1598154 bytes, 850,08 kbps, fifo 512
[18:14:29] mux: track 1, 704 frames, 299943 bytes, 159,54 kbps, fifo 1024
[18:14:29] libhb: work result = 0
~~~

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: handbrake 1.0.7+ds1-2build1
ProcVersionSignature: Ubuntu 4.13.0-31.34-generic 4.13.13
Uname: Linux 4.13.0-31-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: XFCE
Date: Tue Jan 23 22:06:24 2018
InstallationDate: Installed on 2017-10-20 (95 days ago)
InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release amd64 (20171017.1)
SourcePackage: handbrake
UpgradeStatus: No upgrade log present (probably fresh install)

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